Kaspersky Free Latest Topicshttps://forum.kaspersky.com/forum/kaspersky-free-72/Kaspersky Free Latest Topicsenhow to accept web portal statementhttps://forum.kaspersky.com/topic/how-to-accept-web-portal-statement-58302/ hi team. i am using kasperksy free AV, but one feature that cannot turn on is Data Leak Checker. Turned off: Need to accept web portal.
I dont see anything inside web portal to accept data leak checker. No option to do that. Is this some kind of error?

image_2026-03-02_092127805.png

image_2026-03-02_092141323.png

]]>58302Mon, 02 Mar 2026 01:23:38 +0000Can't use my Free Subcription on Kaspersky Freehttps://forum.kaspersky.com/topic/cant-use-my-free-subcription-on-kaspersky-free-58290/ Helo, I have a problem where my last licence of kaspersky free is expired and I see my account has new Kaspersky Free subcription status not in use.

So I try to download and install but when login my account it say "You cannot use free subcription in my account". But my account have a licence of Free Subcription.

free.jpg.461e62fc017fd5a7369bbabec207eac4.jpg

 

]]>58290Sat, 28 Feb 2026 07:28:48 +0000Kaspersky Free edition o tray iconhttps://forum.kaspersky.com/topic/kaspersky-free-edition-o-tray-icon-58228/ Recently the AV was updated and i notice there is no tray icon. Any solution or to change the brand of AV

]]>58228Wed, 18 Feb 2026 12:41:54 +0000Is the free version of Kaspersky free forever, and what happens when the program expires?https://forum.kaspersky.com/topic/is-the-free-version-of-kaspersky-free-forever-and-what-happens-when-the-program-expires-58057/ I used Kaspersky and noticed that the free version has an expiration date. I'm very afraid of the free version expiring.

]]>58057Fri, 30 Jan 2026 05:35:39 +0000Is the free Kaspersky program available in Egypt, and does it update itself automatically in the background?https://forum.kaspersky.com/topic/is-the-free-kaspersky-program-available-in-egypt-and-does-it-update-itself-automatically-in-the-background-58056/ I live in Egypt and I like Kaspersky because it's very strong in terms of protection. I'm wondering if it's available for download in Egypt.

My second question is, does it update automatically in the background, or do I have to update it manually from your official website?

 

]]>58056Fri, 30 Jan 2026 04:48:29 +0000Kaspersky Free will be discontinued?https://forum.kaspersky.com/topic/kaspersky-free-will-be-discontinued-56445/ I have been using Kaspersky Free for years because it is light weight compared to Bitdefender. But I read in here and on Reddit that it will be discontinued. It is this true? I can't the Kaspersky Free link anymore, only behind My Kaspersky account.

]]>56445Thu, 11 Sep 2025 19:41:51 +0000Require Kaspersky Free Download Linkhttps://forum.kaspersky.com/topic/require-kaspersky-free-download-link-57604/ Dear Community 

I need the Download Link of Kaspersky Free , offline installer which doesn't require any internet to Install . 

]]>57604Mon, 15 Dec 2025 19:42:21 +0000Is Kaspersky Free Version enough for Securityhttps://forum.kaspersky.com/topic/is-kaspersky-free-version-enough-for-security-57681/ Dear Community 

I have a very old win 7 system , I have installed Kaspersky Free version , let me know I need to buy Kaspersky Standard or Not

WhatsAppImage2025-12-21at4_30_20PM.thumb.jpeg.4ffcc9bebfbabeb8a1786d506059aa16.jpegWhatsAppImage2025-12-21at4_30_40PM.thumb.jpeg.490571b9c05abafbfba83a61cbfe4f2a.jpeg

]]>57681Tue, 23 Dec 2025 05:33:15 +0000Kaspersky Free 21.23.6.614 krash after patch A updatehttps://forum.kaspersky.com/topic/kaspersky-free-21236614-krash-after-patch-a-update-57588/ In Windows 7 with updates I have installed Kaspersky Free 21.23.6.614 and it worked good. I performed update and patch A is installed. After restart I have a crash of Kaspersky. In Event viewer have only this: 

Spoiler

Log Name:      System
Source:        Service Control Manager
Date:          14.12.2025 г. 12:43:00 ч.
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tigertron-PC
Description:
The Kaspersky Service 21.23 service terminated unexpectedly.  It has done this 4 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2025-12-14T10:43:00.764727900Z" />
    <EventRecordID>7224370</EventRecordID>
    <Correlation />
    <Execution ProcessID="776" ThreadID="1664" />
    <Channel>System</Channel>
    <Computer>Tigertron-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Kaspersky Service 21.23</Data>
    <Data Name="param2">4</Data>
  </EventData>
</Event>

In log have error in file traffic_processing.dll. Here is attached log:

Spoiler

10:35:02.055 [7F8:544] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:35:02 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    Verifier is loaded: 0
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x16c, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x174, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x190, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:41.746 [7F8:1378] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e2c33af), exceptionInfo 0xb15f318
EXCEPTION_RECORD 0xb15f3d0
Code = 0xc0000005
Flags = 0x0
Address = 0x6e2c33af
Parameter 0 = 0x0
Parameter 1 = 0xa4f0000
gle 0x57, wsa gle 0x57
10:37:41.746 [7F8:1378] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e2c33af), exceptionInfo 0xb15f2d0
EXCEPTION_RECORD 0xb15f3d0
Code = 0xc0000005
Flags = 0x0
Address = 0x6e2c33af
Parameter 0 = 0x0
Parameter 1 = 0xa4f0000
gle 0x0, wsa gle 0x57
10:37:41.754 [7F8:1378] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:37:41.756 [7F8:1378] INF    [DumpWriter]    Terminating process because of callback result
10:37:51.990 [BC0:2FC] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:37:51 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Verifier is loaded: 0
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x170, m_isIoPending = 1, m_pipeState = 0
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x178, m_isIoPending = 1, m_pipeState = 0
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x190, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:00.808 [BC0:1C78] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6ed733af), exceptionInfo 0x213df570
EXCEPTION_RECORD 0x213df628
Code = 0xc0000005
Flags = 0x0
Address = 0x6ed733af
Parameter 0 = 0x0
Parameter 1 = 0x0
gle 0x0, wsa gle 0x0
10:39:00.808 [BC0:1C78] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6ed733af), exceptionInfo 0x213df528
EXCEPTION_RECORD 0x213df628
Code = 0xc0000005
Flags = 0x0
Address = 0x6ed733af
Parameter 0 = 0x0
Parameter 1 = 0x0
gle 0x0, wsa gle 0x0
10:39:00.875 [BC0:1C78] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:39:00.879 [BC0:1C78] INF    [DumpWriter]    Terminating process because of callback result
10:39:11.153 [181C:AA4] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:39:11 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Verifier is loaded: 0
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x16c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x174, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x17c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x184, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x18c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:40:32.821 [181C:F84] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e9e33af), exceptionInfo 0x28b1f3a0
EXCEPTION_RECORD 0x28b1f458
Code = 0xc0000005
Flags = 0x0
Address = 0x6e9e33af
Parameter 0 = 0x0
Parameter 1 = 0x24946000
gle 0x57, wsa gle 0x57
10:40:32.821 [181C:F84] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e9e33af), exceptionInfo 0x28b1f358
EXCEPTION_RECORD 0x28b1f458
Code = 0xc0000005
Flags = 0x0
Address = 0x6e9e33af
Parameter 0 = 0x0
Parameter 1 = 0x24946000
gle 0x0, wsa gle 0x57
10:40:32.827 [181C:F84] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:40:32.829 [181C:F84] INF    [DumpWriter]    Terminating process because of callback result
10:41:54.039 [1378:64C] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:41:54 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:41:54.039 [1378:64C] INF    [DumpWriter]    Verifier is loaded: 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x168, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x170, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x178, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:518] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:41:54.039 [1378:518] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e8b33af), exceptionInfo 0xa93f610
EXCEPTION_RECORD 0xa93f6c8
Code = 0xc0000005
Flags = 0x0
Address = 0x6e8b33af
Parameter 0 = 0x0
Parameter 1 = 0x259ea000
gle 0x57, wsa gle 0x57
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e8b33af), exceptionInfo 0xa93f5c8
EXCEPTION_RECORD 0xa93f6c8
Code = 0xc0000005
Flags = 0x0
Address = 0x6e8b33af
Parameter 0 = 0x0
Parameter 1 = 0x259ea000
gle 0x0, wsa gle 0x57
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    Terminating process because of callback result
 

I hope this will help to developers.

]]>57588Sun, 14 Dec 2025 15:30:23 +0000Question Kfreehttps://forum.kaspersky.com/topic/question-kfree-57192/ When malware lacks a database signature and is not found in a full scan, does Kaspersky Free have another layer of protection to block and remove this malware?

]]>57192Sat, 15 Nov 2025 01:36:35 +0000Kaspersky closing the Free versionhttps://forum.kaspersky.com/topic/kaspersky-closing-the-free-version-55593/ I just got an in app notification that says " We're closing Free plan - upgrade to Kaspersky Premium now! "

So, is this for real ?? And if yes how many time until then we have, cause doesn't says anything about that ??

Well it says "48 hours only" but i think that's for the offer.

Screenshot.png

]]>55593Wed, 02 Jul 2025 03:09:20 +0000Question real-time behavior monitoringhttps://forum.kaspersky.com/topic/question-real-time-behavior-monitoring-56874/  Kaspersky Free have real-time behavior monitoring or no? Some pay version of Kaspersky

]]>56874Wed, 22 Oct 2025 08:35:22 +0000Recurring issue when logging into Windowshttps://forum.kaspersky.com/topic/recurring-issue-when-logging-into-windows-56946/ Hello,

I’m experiencing a recurring issue when logging into Windows.
In the Event Viewer, I consistently get the following error:

Event ID 1552, “User hive is loaded by another process (Registry Lock) Process name: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\avp.exe, PID: 7496, PID ProfSvc: 2416

I sometimes can’t log into my main user profile, or Windows reports problems with the user registry and class registry.

Could someone please explain what this error means and how to fix it?
Is it a known issue related to Kaspersky processes (avp.exe) holding the user registry hive open during logon/logoff?

System details:

  • Windows 11 Pro

  • Kaspersky version: 21.22.7

  • Event ID: 1552 (User Profile Service)

Any guidance or troubleshooting steps would be greatly appreciated.

]]>56946Sat, 25 Oct 2025 09:08:53 +0000Blue Screen of Death Windows 11 due to Kaspersky Free application clashing with graphic drivers.https://forum.kaspersky.com/topic/blue-screen-of-death-windows-11-due-to-kaspersky-free-application-clashing-with-graphic-drivers-56876/ image.png.d287deada11c4d4264ef825da11c5e09.png
Processor    Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz (2.30 GHz)
Installed RAM    16.0 GB (15.8 GB usable)
Edition    Windows 11 Home Single Language
Version    24H2
Installed on    ‎10-‎09-‎2025
OS build    26100.6725
Experience    Windows Feature Experience Pack 1000.26100.253.0

image.thumb.png.918e52aa6d872780584e148f70d3b4bc.png

NVIDIA System Information report created on: 10/22/2025 15:47:13
System name: 

[Display]
Operating System:    Windows 10 Home Single Language, 64-bit
DirectX version:    12.0 
GPU processor:        NVIDIA GeForce MX250
Driver version:        511.69
Driver Type:        DCH
Direct3D feature level:    12_1
CUDA Cores:        384 
Core clock:        936 MHz 
Memory data rate:    6.01 Gbps
Memory interface:    64-bit 
Memory bandwidth:    48.06 GB/s
Total available graphics memory:    10139 MB
Dedicated video memory:    2048 MB GDDR5
System video memory:    0 MB
Shared system memory:    8091 MB
Video BIOS version:    86.08.38.00.9F
IRQ:            Not used
Bus:            PCI Express x4 Gen3
Device Id:        10DE 1D52 1A0F1043
Part Number:        2902 0000

[Components]

nvui.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdplcy.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdbat.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdapix.dll        8.17.15.1169        NVIDIA User Experience Driver Component
NVCPL.DLL        8.17.15.1169        NVIDIA User Experience Driver Component
nvCplUIR.dll        8.1.940.0        NVIDIA Control Panel
nvCplUI.exe        8.1.940.0        NVIDIA Control Panel
nvWSSR.dll        30.0.15.1169        NVIDIA Workstation Server
nvWSS.dll        30.0.15.1169        NVIDIA Workstation Server
nvViTvSR.dll        30.0.15.1169        NVIDIA Video Server
nvViTvS.dll        30.0.15.1169        NVIDIA Video Server
nvLicensingS.dll        6.14.15.1169        NVIDIA Licensing Server
nvDevToolSR.dll        30.0.15.1169        NVIDIA Licensing Server
nvDevToolS.dll        30.0.15.1169        NVIDIA 3D Settings Server
nvDispSR.dll        30.0.15.1169        NVIDIA Display Server
nvDispS.dll        30.0.15.1169        NVIDIA Display Server
PhysX        09.21.0713        NVIDIA PhysX
NVCUDA64.DLL        30.0.15.1169        NVIDIA CUDA 11.6.106 driver
nvGameSR.dll        30.0.15.1169        NVIDIA 3D Settings Server
nvGameS.dll        30.0.15.1169        NVIDIA 3D Settings Server

 

Version of your operating system is attached as specified

 

Kaspersky Free version with all required indepth details attached as a zip file for refernce using the utility GetSystemInfo.exe from kaspersky support providing all the needed information for debugging.   Please find the link to one drive (link removed due to privacy matters)

 

Dear kaspersky team,

i had been facing consant device crash on my windows 11 laptop since the past 1.5 months and after weeks of trying to find the root cause i came to know it was due to internal clash between the graphics drivers and the kaspersky related drivers , removing the drivers of the graphics card only did solve the issue temproarily but was still persistent and frequent but the root cause which was fixed was to to uninstall kaspersky using kavremvr.exe which removed kaspersky entirely and has fixed this issue permanently . The kaspersky support asked me to use GetSystemInfo.exe for debug logs for which i had to again re-install the software and as usual it started creating the crashing issue all over again, the support team denied help due to me being user with the Kaspersky Free product.

The blue screen of death has the following error codes causing the device to crash very frequently 

--->KERNEL_MODE_HEAP_CORRUPTION        BAD_POOL_CALLER (0xC2)

 I have discussed with microsoft support to debug my MiniDump Files and it also pointed out a clash between kaspersky service and the graphics driver , you can find the discussion forum attached here --->https://learn.microsoft.com/en-us/answers/questions/5578020/facing-kernel-mode-heap-corruption-bad-pool-caller?page=1#answer-12282839
 

 I request kaspersky to go through this serious bug which affects both paid( i also have paid version on my family devices) and non paid users(which is me) and fix this serious flaw affecting many systems and to improve its customer experience.

Thank you,

Regards 

Milan L S

 

]]>56876Wed, 22 Oct 2025 10:38:31 +0000SIHClient.exe trying to load Kaspersky 21.22\x64\com_antivirus.dll while autostart is turned offhttps://forum.kaspersky.com/topic/sihclientexe-trying-to-load-kaspersky-2122x64com_antivirusdll-while-autostart-is-turned-off-56736/ I'm getting a lot of errors like this (in Event Viewer): 

Log Name:      Microsoft-Windows-CodeIntegrity/Operational
Source:        Microsoft-Windows-CodeIntegrity
Event ID:      3033
Task Category: (1)
Level:         Error
User:          SYSTEM
Description:   Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\x64\com_antivirus.dll that did not meet the Windows signing level requirements.

While the dll signature might have indeed expired as I haven't updated my app in 1-2 weeks, Kaspersky (including AVP21.22 and klvssbridge64_21.22 services) is set to manual start, so why and exactly what is trying to load com_antivirus.dll through SIHClient.exe?

]]>56736Thu, 09 Oct 2025 12:27:20 +0000I not found on log scan kasperskyhttps://forum.kaspersky.com/topic/i-not-found-on-log-scan-kaspersky-56752/ I uninstalled Kaspersky Free and I need the log of the last scan but I searched in Windows and found nothing, is it possible to find any trace with the date of the last full scan?

]]>56752Fri, 10 Oct 2025 17:12:48 +0000Question Kaspersky Free 2025https://forum.kaspersky.com/topic/question-kaspersky-free-2025-56767/ Will Kaspersky Free really be canceled? I'm from Brazil

]]>56767Sun, 12 Oct 2025 19:00:41 +00003rd device can not be added in my free subscriptionhttps://forum.kaspersky.com/topic/3rd-device-can-not-be-added-in-my-free-subscription-56541/ Hi, I have a free subscription. Currently I see in my account profile 2 devices activated.

When I try to add my third device I won't be allowed to use my subscription.

I can read in my profile that three devices are allowed with the free subscription, but, in my case I can only add two devices.

Any idea that could help me add my new device?  Thanks

]]>56541Sat, 20 Sep 2025 06:37:46 +0000How to stop / control Kaspersky Service 21.22 (AVP21.22)?https://forum.kaspersky.com/topic/how-to-stop-control-kaspersky-service-2122-avp2122-56490/ How can I set Kaspersky Service 21.22 (AVP21.22) startup type to manual, and also stop the service after exiting Kaspersky Free?

The Self-Defence settings are all turned off:
* Security settings / Self-Defence settings / Enable Self-Defence                               = OFF
* Security settings / Self-Defence settings / Block external management of application services = OFF

But I still have no access to the service: 

sudo sc config avp21.22 start= demand
[SC] ChangeServiceConfig FAILED 5:
Access is denied.

sc qprotection avp21.22
[SC] QueryServiceConfig2 SUCCESS
SERVICE avp21.22 PROTECTION LEVEL: ANTIMALWARE LIGHT.

Windows 11 Pro, v10.0.26100.6584
Kaspersky Free 21.22.7.466(a)

]]>56490Mon, 15 Sep 2025 16:53:13 +0000CSP directive violationhttps://forum.kaspersky.com/topic/csp-directive-violation-56061/ Hi,

I am using Kaspersky free antivirus. I have issue with CSP violation when using SAP business application studio:

"Error loading webview: Error: Could not register service worker: SecurityError: Failed to register a ServiceWorker: 
The provided scriptURL ('https://theia-workspaces-ws-y0yeh.us10.trial.applicationstudio.cloud.sap/oss-68c36f81c4d5d7fcd9668b7bca59589e77fa3222/static/out/vs/workbench/contrib/webview/browser/pre/service-worker.js?v=4&vscode-resource-base-authority=vscode-resource.vscode-cdn.net&remoteAuthority=theia-workspaces-ws-y0yeh.us10.trial.applicationstudio.cloud.sap') violates the Content Security Policy.."

Can I whitelist this script url somewhere in free edition?  


Kind regards,
Jurij

]]>56061Tue, 12 Aug 2025 15:41:12 +0000Network Attack (Scan.Generic.PortScan.TCPhttps://forum.kaspersky.com/topic/network-attack-scangenericportscantcp-55555/ i got a message about a network attack on my pc what should i do and is it dangerous? (sorry my app is in polish it says user: active user, component: blocking network attacks, result: blocked, and name: Scan.Generic.PortScan.TCP

Zrzut ekranu 2025-06-28 130524.jpg

]]>55555Sat, 28 Jun 2025 11:07:02 +00002022 - Found myself without a keyboard or mouse after install..https://forum.kaspersky.com/topic/2022-found-myself-without-a-keyboard-or-mouse-after-install-55476/ I found myself without a working keyboard or mouse after installing Kaspersky Free. LUCKILY, the mouse worked when I unplugged it since it's wired and wireless.

I scoured the internet for a solution to my problem and quickly learned that has been an issue with Kaspersky since as early as 2016!?

I saw that while keyboard input seemed, blocked, I was still able to communicate between PC and keyboard adjusting volume and opening calculator, for example. Moving forward, I tried uninstalling the devices multiple times and reinstalling them (after system restart), I tried modifying the registry, I tried running several different scans...  ZERO luck. Then I thought, "Maybe disable Kaspersky?" Still nothing. I uninstalled, restarted, nothing. Windows troubleshoot was unable to fix my "driver error".

I caved and called Kaspersky - this seemed promising since the rep sounded friendly! Alas, they told me the problem was not due to Kaspersky (I KNOW it was since that was the only significant change I made to my system), they could not help me and that I might need to contact Microsoft (ROFL, no)...

Solution: Hold the shift key and restart the PC. Select a restore point from before installing Kaspersky. Wait about 10 minutes (will vary by system).

Thanks for nothing, rep! ZERO effort. I hope you are shown this and not reprimanded, but at least LEARN to apply yourself to help customers. Call Ref #: 14316475

]]>55476Tue, 19 Jul 2022 22:21:19 +0000Unable to sign in to the accounthttps://forum.kaspersky.com/topic/unable-to-sign-in-to-the-account-55220/ Hi,

I installed Kaspersky Free, but when I enter the email for my account, I get the message:

Unable to sign in to the account

I'm not using a proxy, I have Windows 11, and I've already tried uninstalling and reinstalling, but it didn't help.

]]>55220Sat, 31 May 2025 06:58:54 +0000Bug: Duplicate suggestions in "Mitteilungszentrale"https://forum.kaspersky.com/topic/bug-duplicate-suggestions-in-mitteilungszentrale-55088/ bug-kaspersky.thumb.jpg.3b2c4bbb356f8d9db560b614167dab1b.jpgRecently a update to the latest version 21.27.7.384 was installed. I am using Windows 10 Pro (also latest version).

 

I often use Tor Browser. Each I start the Tor Browser a new suggestion appears in the "Mitteilungszentrale", that the traffic for Tor is not monitored. This is correct, as I don't want this. I can ignore this suggestion, but the next time I start Tor Browser the same suggestions opens again. So my "Mitteilungszentrale" contains now 13 times the same suggestion regarding Tor Browser.

 

Screenshot is attached.

 

This bug was introduced in the latest version.

 

I also mailed the issue to you via email, but your superior support just replied

> Frau Gioti grüßt Sie herzlich! Ich bedauere die Umstände wirklich sehr, nur leider können wir keinen Support bei einer kostenlosen Version wie Kaspersky Free anbieten.

bug-kaspersky.jpg

]]>55088Mon, 19 May 2025 15:46:42 +0000Can these popups be disabled?https://forum.kaspersky.com/topic/can-these-popups-be-disabled-55175/ Hello,

 

I'm running Kaspersky Free v21.21.7.384(a) on Windows 11 and have recently started getting these unwanted popup notifications. I've looked through the settings and can't seem to find any way to turn them off. Can they be disabled?

 

Untitled.thumb.png.14fb3cb668a71489ebc4d35d73388726.png

 

Thanks.

]]>55175Tue, 27 May 2025 14:10:51 +0000