But i got a warning on these servers "Invalid Encryption status on the device"

But i am not enabling the Encryption Module.

What should i do ?

After Kaspersky EndPoint running on, all folders have shared is down connection. I checked on "canyouseeme" and see 445 port is close. When I exit the Kaspersky app, it's turning back work now.

I'm checking on Kaspersky Cloud Interface, and see a list like an image that attachment and don't see "445" SMB Port. How can I fix this?, I'm aready add 445 Port in Windows Firewall on the Server and it's not work.

I enable Bitlocker through Kaspersky Endpoint Cloud, but I get warning in my console "Invalid encryption status of the device".

My computer join Domain Controler.

Anyone experience this issue?

I wondered if anyone could help.

We have Kaspersky Endpoint Security Cloud Plus and I was wondering if there's a feature of this that may scan for installed software on machines that Kaspersky is installed on?

I think Security Centre Cloud may do it but I'm not sure if my product does.

Does anyone have any experience with this or if Kaspersky Endpoint Security Cloud Plus can do this?

Many thanks

I'm executing Skype (the Desktop version, not the App). When i go to Settings/Audio&Video, i see that the camera and microphone are not working (the camera led is turned on but the display shows a black screen and the microphone does not respond to voice). In the Windows Settings application, both Camera and Microphone are allowed for Desktop Apps and Camera and Microphone Access is On.

As soon as i disable KES (Exit from the tray icon context menu) and go to Skype settings again, everything is working fine. What part of the security policy may be causing this?

Please note, this issue does not exist in the App version of Skype. Only the Desktop version if affected, and it's not the only app. Viber is also affected and i think Zoiper too.

two of our Mac users report that their iCloud connection isn't functioning anymore since they update to MacOS Sonoma (14.2.1).

The KES version installed is 12.0.0.325a with quite standard policies.

Any ideas?

best regards,

I'm trying to open a support ticket for a user who is having issues with kaspersky in our business. I'm trying to create a CompanyAccount using the License ID for our Endpoint Security Cloud , however I'm unable to do so.

There is no way of opening any support ticket for a business account without a CompanyAccount, so I'm resorting to the forum.

Thanks!

• I've set the scan frequency to 7 days for this test
• Their device does a scan every day
• They cancel it because it's eating resources
• The next day at 9am it scans.
• ... ad infinitum

We've worked together to figure out why, but we've come up empty. I though disabling skipped tasks might help, but no. I've created them a custom "developer" profile for just them which doesn't run any scans or anything - but it still runs the daily scan.

I asked them to update to the latest available version of kaspersky on secure cloud - still runs daily, even with a recent virus db and recent connection to the server (so it should have the configs!).

Any suggestions?

what is the best course of action to resolve the problem

End User License Agreement violated Event type: End User License Agreement violated Name: avp.exe Application path: C:\Program Files (x86)\Kaspersky Lab\KES.12.1.0 Process ID: 1844674407370955

We are facing this issue to install the Kas in client machine with W7 pro X64, version of installer: Kaspersky Endpoint Security for Windows (12.3.0) (12.3.0.493)
it's occuring the issue to instal the client: Error install KESC Kaspersky security Center Network Agent Setup wizard cannot process the internal error  internal error restart device.

i'v tried to clean all entry in register but continue given the same issue, if someone have the same situation and tried many torubleshoting, please give us some tips.

Best Regards 
Merry Christmas by St Claus In Brazil
FLinhares

I don't know where to do it through the console.

we have a Kaspersky Endpoint Security Cloud for Windows & Mobiles ,

some of our users mobile app showed the error :  " unable to synchronize with the administrator server: failed to send request to Administration server "

Knowing that it was working good for more than 5 Months , the first error showed 12 days ago we deleted the app then we send a new request via email then we install it from google play store and it activated & synchronized successfully , two days after that the same error showed !!

Can you help me solving this case please ?

Please Find the attached error pictures , Knowing that we tried to force synchronize thru the Portal but it doesn't work also !! 

Sincerely.

In the first case i asume HTTP sites are insecure but i cant see any logs in "Kaspersky Endpoint Security Cloud", in general the lack of details in detections is anoying because dificult the gestion.

For the first case i put a exception in "Security profiles / Group / Security settings / Web Threat Protection /Exclusions" and the website now is accesible, but again, i no have any logs that indicate the reason of the blocking. (Add the attachment with the screenshot of the exception)

=======================================================================================================================

I am trying to follow the documentation in https://support.kaspersky.com/Cloud/1.0/en-US/231588.htm in order to block an application from running, set up from within Kaspersky Endpoint Security Cloud Management Console.

In Step 5 it instructs the following:

Quote

"In the Windows group, select the Application Control section."

I cannot seem to find this section for some reason.

I would appreciate some help.

Thank you.

Regards,

4JMSolutions Admin

Any suggestions are greatly appreciated. 

Regards, 

J Jolly

KES 12.2.0.462

I've recently faced the following deadlock situation. I was using a program i know it's safe but because it alters a large number of (compressed) files, the behavior detection routines have marked it as suspicious and deleted it (keeping a backup of it though). Now, in KES, there is the ability to manage the program and add it to exclusions, but how to do that since the file has been deleted? In that screen, the "add" button was disabled. I pressed the "calculate checksum" button but nothing changed.

Perhaps this process should be re-checked, it seems there is a logical error there.

I have Kaspersky Endpoint Security Cloud Plus for 5 devices that expires in october 2024. If I buy another licence for 5 devices, can I combine them into one account and one dashboard?

1.Do I need to create my own proxy server by finding a system to set up and then have other client machines point to the proxy server?

2.Normally, can the endpoint installed on computers create its own proxy server and allow other client computers to point to the proxy server?"



I have initially configured the Proxy server Config on Kaspersky Endpoint Security Cloud and downloaded the installer to computer 10.10.2.4, which will serve as the Kaspersky Proxy server. Can you confirm if my approach is correct?

Basically the installed OS is Windows 7.

I don't want Kaspersky to manage Bitlocker on my computers because I want to manually decide which computers should be encrypted. That is, I want to disable this function completely. To do this I tried the following (unsuccessfully):

1. from the Kaspersky Endpoint Security Cloud | Security Mananger | Encription console, I disabled this option.
2. In "Current encryption status" it says "Encryption Management is not enabled in profiles".
3. In addition, in all security profiles, in "Management settings | Encryption" the option "Disable encryption" is checked.

The problem is that when I encrypt a computer disk, after a few minutes, it is automatically decrypted by Kaspersky.
If I have a computer without Kaspersky and with the disk encrypted, after installing Kaspersky, the disk is decrypted! I don't want that!

How can I completely disable the functionality to manage encryption of Kaspersky computers?

I am using Kaspersky Endpoint Security Cloud Pro platform, and the clients have installed versions 12.3.0.493 and 12.2.0, on Windows 10 and Windows 11.

Thank you very much.