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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. SystemInfo
    Started by SystemInfo,

    Good afternoon, I was seeing KASPERSKY installed on my machine and a message appears stating the following: "Hardware virtualization is not available. Incompatible Hardware or Software has been detected." ? As the image below says: The problem that my machine says I have virtualization enabled on my computer. the image below informs: What to do to fix this error that is appearing in Kaspersky? ?

  2. SebastijanG

    Hello! I have stopped using Kaspersky about a year ago for practical resons. Today however, i received an Email saying that my subscription was automatically renewed for 44.99 €. Which is quite a bit of money in Croatia. As i am no longer using the product and have not been using it for some time, is there any way i can get a refund and make sure that my subscription is canceled and no longer automatically renewed? Thank you! Sebastijan

  3. tensalmon
    Started by tensalmon,

    Version: Kaspersky Plus. When I renewed my Kaspersky Internet Security last week I learned it had been replaced by Kaspersky Plus. Since installing Kaspersky Plus I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam". I've tried different platforms and different email accounts. My email provider, Hughes, tells me it must be my particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have had Kaspersky scan my entire hard drive and it comes up clean, no issues. I have disabled the email …

    Mikhail Shakhov
  4. GRJ
    Started by GRJ,

    I have been suffering with this error for a very long time. I can no longer run windows update due the error code 0x800f0831. I have ran a deep scan 3 times each lasting for 3 hrs plus and I still cannot get it to work, the error is really dug in. A company called Restoro.com looked and said there is a something imbedded but they did not locate it, does anyone know why Kaspersky cannot find it please

  5. The_Eagle_007

    When will the new version of Kaspersky (Basic, Standard and Cloud) will be rolled out for India.

  6. kevin94k
    Started by kevin94k,

    any date on when the new kaspersky products will release in germany / switzerland ?

    Flood and Flood's wife
  7. cc2150dx
    Started by cc2150dx,

    I currently use Kaspersky Plus, version 21.7.7.393. Windows 11 home 64-bit. Under Windows Security-->Device Security-->Core isolation-->Memory integrity (should this setting be on or off ? ) It is currently on. Thanks

    Flood and Flood's wife
  8. James011001
    Started by James011001,

    Every time I'm prompted for a pin to unlock an app it does it twice and then sometims causes the app to bug out

  9. Hemo

    I got a new purchase notification on my phone from "Kaspersky middle east" which was 5$, I have disabled all subscriptions on my account with the card that was used in the purchase before the purchase happened, except for 1 card which is NOT mine. I would like to know how this purchase happened and who I could contact to stop this from happening further again.

  10. Wayne K.
    Started by Wayne K.,

    Quick startup keeps disabling some of my preferred startup items, I turn them back on thru the Kaspersky UI, It tells me to reboot. System then allows them all to run, but then Kaspersky Standard disables them again. How do I permanently turn OFF this **** and unwanted "Quick Startup" Lenovo kaptop, UEFI System AMD Ryzen cpu, 32gb ram, 2 x 512gb ssd, win 11 ver 2000.856

  11. Kempie
    Started by Kempie,

    Hey, I'm back using Kaspersky and i have download the Standard version from the Uk website.... Everything went ok and i like the new ui, also connecting to My Kaspersky and activating the program was no problem. Then i saw in my Kaspersky that Standard isn't supported in my region, i understand that because i am from Belgium and Standard isn't yet released in Europe... My question is, am i still protected and safe with the new Kaspersky Standard or do i have to install the "older" version 21.3 from global(or Belgium) website? Thanks for your answers, Sven

  12. Flood and Flood's wife

    Hello @Igor Kurzin, Remember this old chestnut?? https://www.kaspersky.co.uk/downloads/plus All browsers Download Android link redirects to: https: // app.appsflyer.com / com.kms.free?pid=klsite&c=klsite = <title>com.kms.free(1x1)<title> - black page Fixed by: Kaspersky Protection extension, Private browsing: Allow data collection on this website Download iOS link redirects to: https: // app.appsflyer.com / id1089969624?pid=klsite&c=klsite = <title>id1089969624 (PNG Image 1×1 pixels)</title> - black page Fixed by: Kaspersky Protection extension, Private browsing: Allow data collection on t…

    Flood and Flood's wife
  13. aktiffiso12
    Started by aktiffiso12,

    Hi i am a very paranoid person but i take care of my "cybersecurity", I not download things from extrange sites or resources. Only download things from play store. The only extrange app what i use is dark play. I use bank apps on my phone. Never download things from unknow senders and not open links before ask to my contacts if are legit. I am thinking to use an "Android AV" I Havea lifetime subscription for bitdefender, but i think Kaspersky is better. What do you think? What should i choose? i see my HONOR 50 lite have an app call "optimizador" this app apparently are a Qhihoo security suite but i am not sure if have realtime protection because never says nothing ¿Do yo…

    Flood and Flood's wife
  14. Uthred Ragnarson
    Started by Uthred Ragnarson,

    Hi there New here...and have a question regarding the memory usage of Kaspersky Service 21.7 whilst a Full Scan is ongoing. Am seeing this go as high as 513Mb for extended periods (lowest usage seems to be about 150Mb), and am interested to know as to whether this is expected behaviour or something abnormal? Seems quite high but then again I do not really have a benchmark against which to compare...so wondering what other users are seeing? Am running Window 11 Home (release channel fully patched). Many thanks in anticipation. Regards, Uthred

  15. tidehunter
    Started by tidehunter,

    Just read this article from Danila T. I called up support to verify, they are actually making me pay again to upgrade, considering its their upper tier subscription you would think we would have been given something, even if its the "lower" Standard tier Kaspersky, you are already on thin ice with world politics, and some of your loyal customers you do have should not be abandoned this way. Quite disappointed.

  16. OmarGA
    Started by OmarGA,

    Hi! I recently downloaded a beta version of a modified program called "Avogadro-Orca4.2.1" which is still in BETA version: I downloaded from the official ORCA website orcaforum.kofo.mpg.de. I need this program for my work. However, as soon as I install it, Kaspersky deletes all files and even when I restored them and added everything to exclusions. The program couldnt work. Is there a way to install Avogadro safely? Thanks in advance for your help

  17. picturevalve

    Kaspersky plus 21.6.7.351 installed itself as an upgrade to security cloud. I suppose it could be malware and it's just a co-incidence. I cannot use kas. support as the submit button is greyed out no matter what I do. This is the text I'm trying to enter: I am using Kaspersky plus with pc running win7. Since the upgrade to plus I find that my pc loses connection to my modem (wired) after a certain time (varies), but seems not to if I disable VPN*. Also I find that the virtual keyboard has a lot of lag/latency which makes it useless - also the mouse pointer needs to be off-centre on the buttons in order to highlight them. * Loses connection regardless of vpn stat…

  18. GOTO GOSUB

    Since Kaspersky on my PC's have started upgrading themselves from Security Cloud to Kaspersky Plus they have all started showing pop-ups relating to what appears to be a new feature, "PC Speed Up". This would be OK if I could turn that feature off (I don't particularly want it) or could permanently ignore the pop-ups (which I don't want at all). Looking at the pop-up, we have "View" or "Remind me later". There is no option to have it stop bothering me and I've never seen it time out. Within the settings themselves, again, no option to turn this check / feature off. If I allow Kaspersky to do what it wants here the pop-up goes away for a couple of days before com…

  19. Karen
    Started by Karen,

    Hi How do I change my payment method? Your help documentation says to click on the payment tab in account settings. I don't have that tab. Thanks Karen

    Flood and Flood's wife
  20. Ari94

    Question How I can re-install Kaspersky Internet Security Unfortunately all my mails are gone as my computer did not work therefore, re-installed Windows 10 now I need Kaspersky Internet Security to re-install. I have already purchased the subscription and had added in to my account. Thank you

  21. flyg
    Started by flyg,

    Hi, Reading the FAQ I believe that my original product Kaspersky Security Cloud is now Kaspersky Plus. My program auto updated to reflect this. The FQA also says unlimited VPN license included in Kaspersky Plus. My VPN however as part of the plus package has a 500mb daily limit. I contact support but they said "As we checked the activation code it is still for Kaspersky Security Cloud and not the Kaspersky Plus. As of now the Kaspersky Plus and all the new license has been stopped. For now, we only have the usual Kaspersky license for sale." This seems to be different again from the FQA that says "Activation codes between these pairs of apps will be compati…

  22. yash

    When will the new version of Kaspersky (Basic, Standard and Plus) will be rolled out in India. Also what will happen to KTS users will they be allowed free upgrade to kaspersky plus?

  23. flyg
    Started by flyg,

    Hi, Im on Kaspersky Plus and since the change from Cloud protection I cant locate the following options. Specifically the On-Screen Keyboard option icon so its not displayed. Also the use hardware virtualisation option would be good to locate as well. thannks

    einfacherezepte
  24. ultenhiemer
    Started by ultenhiemer,

    After it changed to Kaspersky Plus, I got spammed with exclusion requests to a ton of domains that I was using (Which frankly was INCREDIBLY IRRITATING!). When I decided to "Ignore and Remember" the options that I couldn't recognize, Firefox started doing this (Look at attachment). So now I can't use Firefox at all as any page I try to visit I get SEC_ERROR_BAD_SIGNATURE on every single one. The only way to get around this is to exit Kaspersky entirely, then the pages load fine. So Kaspersky is doing something to Firefox. What can I do?

    Flood and Flood's wife
  25. Dreamz

    After much investigation it appears the roll out of the new Kaspersky Plus from Kaspersky Cloud has not gone smoothly for some applications. Plus has now installed itself without prompt on both my main machines, one being Windows 10 and the other Windows 11. The issue I have discovered is incompatability between Kaspersky Plus and Autodesks Fusion 360, however, this appears to only be the case on Windows 11; it seems to function correctly on my Windows 10 machine. This has resulted in me having to pause Kaspersky protection everytime I wish to use Fusion 360 on the Windows 11 machine, which is not exactly what I would prefer, or what I was hoping to get when I purcha…

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