Advice and solutions for Kaspersky Embedded Systems Security Latest Topicshttps://forum.kaspersky.com/forum/advice-and-solutions-for-kaspersky-embedded-systems-security-245/Advice and solutions for Kaspersky Embedded Systems Security Latest TopicsenMSI installer service stops working after KESS installation in Windows XP [Kaspersky Embedded Systems Security]https://forum.kaspersky.com/topic/msi-installer-service-stops-working-after-kess-installation-in-windows-xp-kaspersky-embedded-systems-security-40158/ Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Problem

When installing KESS on Windows XP MSI installer service may stop working, and the msi.dll is reverted to version 3.1.
The reason for such behavior is that the "Scan at operating system startup" task restores the "Last access time" attribute. The System Restore in turn restores the files with the modified attributes from the backup.

Solution

Prior to KESS installation create the following registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\ESS\2.3\Environment]
"DontRestoreFileTimes"=dword:00000001

If the product is already installed and the problem already occurred, the solution will be as follows:

  1. Create the registry entry:
    [HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\ESS\2.3\Environment]
    "DontRestoreFileTimes"=dword:00000001

  2. Install Windows Installer 4.5
    https://support.microsoft.com/en-us/help/942288/windows-installer-4-5-is-available

  3. Reboot the host

]]>40158Sun, 31 Mar 2024 12:52:08 +0000KESS Installation/uninstallation issue- driver Driverklips.601 failed [Kaspersky Embedded Systems Security]https://forum.kaspersky.com/topic/kess-installationuninstallation-issue-driver-driverklips601-failed-kaspersky-embedded-systems-security-40157/ Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

There can be the following errors in the installation log:

InstallDriversDeferred (4c8:0830) [11:20:58:793]: Failed to execute driver package 'DriverKlips.601'. Failed to add a catalog file. Error 0x80070426.
InstallDriversDeferred (4c8:0830) [11:20:58:793]: Failed to add a catalog file. Error 0x80070426.

The problems of installing a driver's cat-file usually mean that there are some problems with Cryptographic services and the system cat-base.
Try the following workaround:
1. Re-create C:\Windows\System32\catroot2 according to the instruction from the article:
https://answers.microsoft.com/en-us/windows/forum/windows_xp-performance/event-application-log-reports-multiple-event-id/5c13fd68-60b2-4f57-b4d9-3cfc83a4a618
2. Reboot the server
3. Retry the installation

]]>40157Sun, 31 Mar 2024 12:48:19 +0000Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.https://forum.kaspersky.com/topic/advice-and-solutions-forum-knowledgebase-disclaimer-read-before-using-materials-40156/ The materials provided on the Advice and Solutions (Forum Knowledgebase) part of the Forum result from the work of the Kaspersky Customer Support team and Forum community members. They are shared here for ease of use of Kaspersky products, deploying and configuring them.

Please remember that using commands or recommendations from the articles without a clear understanding of their purpose may result in errors or system inoperability. Please note that some materials presented are not official, so technical support may decline to support a specific unsupported configuration in some instances.

Please also ensure to use the official documentation, found in this link.

]]>40156Sun, 31 Mar 2024 12:43:58 +0000