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вы прислали?

Нет. Я из России.

@BlackyOo вы находитесь в США ?

Hast Du mal einen anderen Browser getestet? Ansonsten würde ich mal eine Neuinstallation (falls Du das noch nicht versucht hast) probieren.

I just spoke to support again. Kaspersky has a serious problem with the VPN, password manager and Safe Kids. They are still trying to find a solution, and the support representative assured me that a solution will be found today.

Это все я делал два раза. Когда нажимаешь установить расширение из КПМ перекидывает на этот сайт: https://support.kaspersky.com/us/faq/2024-us-sales-statement

Ich habe den Support noch einmal kontaktiert. Kaspersky hat einen schwerwiegenden Fehler bei drei Programmen (PWM,VPN, Safe Kids), sie wollen versuchen das Problem heute zu lösen.

To all , this a known issue I am enquiring about this problem.

У меня получилось отключить это .Отключая в спец возможностях быстрый запуск приложения

@Hnas Thank you. That would have been good information to share in (your) previous post🙄 -> IF it's a *known* issue - it's in hand with Kaspersky, they will be *actively* working on it, not contemplating their navels - they *know* the criticality of the applications for their subscriber-base. Did *YOU* ask support when a solution would be available? Have *YOU* gone back to support & told them: "a sense of uncertainty remains, firstly because of the extremely long time without a proposed solution and secondly because it also affects password managers. The holy grail of online security." IF 'no', please do it bc, support don't have time to read the forum, they're busy fixing problems. Thank you🙏 Flood🐳+🐋

2 senedir Kaspersky Premium üyesiyim. süreklide VPN'i kullanırım. bugün bilgisayardan VPN'i etkinleştirmek istedim fakat abonelik ile kullanılabilir diye bir farklı ekrana attı. sonra telefonumdan bakmak istedim, uygulamaya girdim, uygulamadanda VPN etkinleştirme özelliğinin kalkmış olduğunu gördüm. Lisansımı 1 ay önce yeniledim. VPN ile birlikte olduğu için Kaspersky Premium'u tercih ettim. VPN'i virüs programından ayırdınız mı ? yoksa teknik bir problemmi var ? bilgi ve haber vermeden VPN'i virüs programından ayırdıysanız ve bunu kullanıcıya haber vermeden yaptıysanız gerçekten çok büyük bir güven kaybına yol açarsınız. sorun nedir ? düzeltilecek mi yoksa virüs programından VPN'i ayırdınız mı ? (bilgisayarımda ve telefounumda başka virüs programı ve VPN programı yoktur. 2 gün önce hem bilgisayardan ve telefonda hiç bir değişiklik yapılmamıştır. 2 gün önce girebilirken şu an girememekteyim. )

Yesterday, I chatted with a support employee who told me that there are problems with Kaspersky. Nevertheless, a sense of uncertainty remains, firstly because of the extremely long time without a proposed solution and secondly because it also affects password managers. The holy grail of online security. ID INC000017904234

Hello @Hnas, Welcome back! After logging the issue with Kaspersky Customer Service, was a Email received, with an automated incident-reference-number *prefixed* with INC0000, IF the answer is 'yes', Kaspersky have met the first part of the contractual-obligations; *depending* on (your) location -> eventually a Kaspersky support person will contact (you) - also by Email & continue to assist, please patiently wait; in the meantime, please post the *incident-reference-number*? Thank you🙏 Flood🐳+🐋

nein, egal was ich versuchte, lässt sich nicht aktivieren mit den alten Lizenz oder Aktivierungscode

Buongiorno Giovanni, ho anche io il medesimo problema. Acquisto di kaspersky PLUS effettuato il giorno 18/10/2025.

Сегодня столкнулся с такой же проблемой. При включении ВПН полностью отключается интернет, идут бесконечные попытки переподключения. Интернет включается, ВПН переподключается, интернет пропадает. И так до бесконечности. На мобиле просто не работает. Поддержка отвечает в духе "сами вы дураки, пришлите видеозапись" 🙂

ну хоть не в стиралку с программным управлением ))))

I contacted support over 24 hours ago, but nothing has changed yet. I have several valid licences in my account, including the PLUS licence for 10 devices. Since yesterday, I have been unable to connect either the VPNs or the password managers to my account. Such a long wait is really not good.

Видимо это. @Evgeny 25, эта платформа не поддерживается.

Funktioniert es bei Euch wieder? Bei mir immer noch Probleme.

что такое стим дек?

Здравствуйте! Помогите установить касперский на стим дек. Как это сделать?

I also have this problem. I first noticed it yesterday after receiving notification that my subscription had been automatically renewed. Before this I had unlimited VPN, now the app is showing that I have free/limited (300MB). I have tried reinstalling the app and relinking to my Kaspersky account, with no change in status. Checking over the serviced details, unlimited VPN is still being advertised as being part of the Kaspersky Plus service, so I'm assuming there is some kind of error involved which can be fixed. If not, then I would view the loss of unlimited VPN as an unacceptable downgrade and will be looking to cancel my subscription. Regards, DN Cid.

Yes, thank you, I am a literate person and saw the guide. I was merely commiserating with OP 🙂

In data 19 ottobre ho acquistato l'abbonamento kaspersky PLUS con la promozione relativa al buono regalo Amazon. Nella mail che ho ricevuto ovvero questa: E' possibile richiedere il Buono regalo Amazon.it* dopo 14 giorni solari dalla data dell’ordine su kaspersky.it, e accedendo a XXXXXXXXXXXXXXXX con il numero d'ordine. Inseritelo nel campo corrispondente e accedete alla carta regalo di vostra scelta. Hai un periodo di tempo compreso tra 14 e 14 giorni dopo l'acquisto per riscattare il codice. Dopo questo periodo, l'offerta scadrà e il buono regalo non sarà più disponibile. Il link naturalmente l'ho omesso. Nella mail che mi ha mandato kaspesky c'è scritto "Hai un periodo di tempo compreso tra 14 e 14 giorni dopo l'acquisto per riscattare il codice." Ho provato sia ieri, sia oggi (14 giorni dall'acquisto), ma non riesco a riscattare il buono regalo perchè mi dice sempre pagina non raggiungibile. Gentilmente fatemi sapere come fare. Grazie.