If you experience any issues while using Kaspersky Security for Windows Server, you can run diagnostics and try to fix the issue yourself before contacting Kaspersky technical support.
Step 1. Disable application components one by one
Disable one application component, restart the application and check if the issue reoccurs.
If the issue persists, try disabling other components one by one in the same manner.
If you defined the component that caused the issue, write down the name of the component and proceed to step 5. If the issue is resolved, move on to step 2.
Step 2. Stop Kaspersky Security Service
Stop the Kaspersky Security Service (KAVFS) service and check if the issue persists.
If the issue persists, go to step 3. If the issue is resolved, move on to step 5.
Step 3. Reinstall the application without the Exploit Prevention component
Reinstall the application without the Exploit Prevention and check if the issue persists.
If the issue persists, go to step 4. If the issue is resolved, move on to step 5.
Step 4. Reinstall the application without Exploit Prevention and Script Monitoring
Reinstall the application without the Exploit Prevention and Script Monitoring components.
Check if the issue persists and proceed to step 5.
Step 5. Complete the troubleshooting
Check if all operating system components are installed and work correctly
Submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. In your request, specify the step that helped to resolve the issue and the name of the component that caused the issues.
If you encounter the "You have exceeded the maximum number of activations allowed for the entered activation code" error
If there is no solution for your issue, submit a request to Kaspersky technical support by choosing the topic of your request.
Press and hold down the power button until the computer turns off, then release the button. Press the power button again to turn the computer on, and test the keyboard to see if it works. If that does not work, try draining all power from the computer, which helps reset the motherboard.
If you are sure that the website is safe (for example, if it's the official Microsoft website or an official page of your bank) and you visit it regularly, add this website to the exclusions. See the instructions for the following applications:
Kaspersky Basic, Standard, Plus
Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Security Cloud, Kaspersky Small Office Security
If the notification appears on a website you don't use often, you can allow opening it once. To do so:
Click Show details → I wish to continue in the browser window.
Click Continue in the pop-up window.
Hope this helps,