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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
manawa
Hello,

What is the reason to this issue

Thank you!
Caos
Your getsysteminfo link:
http://gsi.kaspersky.fr/lire.php?hl=es&...amp;Microsoft=0


Reviewing your avzlog.
Send me by pm this file (compressed and password protected:infected)
C:\WINDOWS\system32\textwareilluminatorbaseProtocol.dll

Regards
manawa
QUOTE(Caos @ 17.11.2008 18:46) *
Your getsysteminfo link:
http://gsi.kaspersky.fr/lire.php?hl=es&...amp;Microsoft=0
Reviewing your avzlog I think malware present.
Send me by pm this file (compressed and password protected:infected)
C:\WINDOWS\system32\textwareilluminatorbaseProtocol.dll

Regards



Ok I'll try & let you know
Caos
Also send me this file: C:\PROGRA~1\TEXTware\QUICKF~1\PlugIns\IEHelp.dll
manawa
QUOTE(Caos @ 17.11.2008 18:58) *
Also send me this file: C:\PROGRA~1\TEXTware\QUICKF~1\PlugIns\IEHelp.dll


hello,

I can't sent attachment to you. because you are not allow to do that.
How can i send those files to you?
Caos
You can upload this files in www.rapidshare.com , or www.megaupload.com , etc...
manawa
QUOTE(Caos @ 18.11.2008 12:21) *
You can upload this files in www.rapidshare.com , or www.megaupload.com , etc...


Hello,

I have sent a link to download the files in PM.
Caos
I received, downloading files.

Regards
Caos
The password is not infected.

What is the password?
manawa
QUOTE(Caos @ 18.11.2008 12:49) *
The password is not infected.

What is the password?


Hello,

Kaspersky lab say's that files are clean.
what will i do now?
Caos
I´m reviewing your avzlog. Please patience.
Caos
Second opinion needed, post a combofix log:
Download it here -> http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Before saving it, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Kaspersky (Choose the option "resume manually" if still active) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
Once the scanning process has started please DO NOT click on the combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be
restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt , please attach it to your next post.
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