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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
sma_sma
Hello All,

I am unable to get the task manager and couldn't view reg edit as both are disable at the moment.
I am too unable to access internet too.I did run the scan utility twice but was not successful of getting any viruses with kaspersky.

I Attached the GSI Link:
http://gsi.kaspersky.fr/lire.php?hl=en&...c18aac42c42c79#

Please give me a reasonable solution for this..

Thanks..
Caos
You have:

QUOTE
Potentially Incompatible software
Installed applications [4]

=> SweetIM Toolbar for Internet Explorer 3.2 Reason: [ SweetIM / Product name ] => SweetIM for Messenger 2.5 Reason: [ SweetIM / Product name ]
=> Symantec KB-DocID:2003093015493306 Reason: [ Symantec / Company ] => WebVideo Support Reason: [ WebVideo / Product name ]

Running processes

=> Filename sweetim.exe - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - SweetIM Reason: [ SweetIM / Product name ]
=> Filename symlcsvc.exe - 1.9.1.1080 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]

Drivers runned in ...

explorer.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

hp wireless assistant.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

qlbctrl.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

sweetim.exe [10]
=> Filename mgupdatesupport.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - UpdateSupport Reason: [ SweetIM / Product name ]
=> Filename mgcommunication.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - communication Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]
=> Filename mgieplayer.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - IEPlayer Reason: [ SweetIM / Product name ]
=> Filename mgcommon.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - common Reason: [ SweetIM / Product name ]
=> Filename msvcp71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]
=> Filename mghooking.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - hooking Reason: [ SweetIM / Product name ]
=> Filename mgxml_wrapper.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - xml_wrapper Reason: [ SweetIM / Product name ]
=> Filename mgconfig.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - config Reason: [ SweetIM / Product name ]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]

ctfmon.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

symlcsvc.exe [1]
=> Filename symlcnet.dll - 1.9.1.1080 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]

wmpnscfg.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

ymsgr_tray.exe [1]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]

psdrt.exe [1]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]

hpqtoaster.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]

getsysteminfo.exe [2]
=> Filename mgadaptersproxy.dll - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - AdaptersProxy Reason: [ SweetIM / Product name ]
=> Filename msvcr71.dll - 7.10.6030.0 by: Microsoft Corporation - Microsoft� Visual Studio .NET Reason: [ SweetIM / Product name ]


Running drivers

=> Filename symlcbrd.sys - 1.8.54.834 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]

Registry

*\Software\Microsoft\Windows*\CurrentVersion\Run* [1]
=> Filename sweetim.exe - 2, 5, 0, 18 by: SweetIM Technologies Ltd. - SweetIM Reason: [ SweetIM / Product name ]

HKLM\System\ControlSet???\Services\* [6]
=> Filename symlcsvc.exe - 1.9.1.1080 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]
=> Filename symlcbrd.sys - 1.8.54.834 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]
=> Filename symlcsvc.exe - 1.9.1.1080 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]
=> Filename symlcbrd.sys - 1.8.54.834 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]
=> Filename symlcsvc.exe - 1.9.1.1080 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]
=> Filename symlcbrd.sys - 1.8.54.834 by: Symantec Corporation - Symantec Core Component Reason: [ Symantec / Company ]

HKLM\Software\Microsoft\Internet Explorer\Toolbar [1]
=> Filename mgtoolbarie.dll - 3, 2, 0, 5 by: SweetIM Technologies Ltd. - SweetIM Toolbar for Internet Explorer Reason: [ SweetIM / Product name ]


Remove the incompatible software.
You can review: http://forum.kaspersky.com/index.php?showtopic=5233

Uninstall completely Kaspersky, reboot, run a good regcleaner, install Kaspersky.

Regards
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