Help - Search - Members
Full Version: Reinstalling on Vista after Last Weeks Update Bug
Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
jdh201
Ok, trying to recover my network from last weeks update bug. I have a Vista workstation that would not apply the patch so I did an add/remove programs and took KAV off and tried to reinstall it and I get the error message that I have attatched. This is version 6.0.3.837. Can anyone give me any help with this?
Helmut
Please try msicuu2 from Microsoft.
jdh201
QUOTE(Helmut @ 5.09.2008 09:13) *
Please try msicuu2 from Microsoft.



Thanks for the tip. Tried it and no success.
Helmut
Look here.
jdh201
QUOTE(Helmut @ 5.09.2008 10:21) *
Look here.



No luck with that either.
jdh201
Also noticed when I tried to install a free av for some protection till this started working that it said I already had an AV isntalled. So, I think there is a part of KAV still on this computer. Is there a tool to remove all of KAV like Symantec's nonav.exe?
jdh201
Still no help with this problem? Does anyone know how to completely remove KAV so that I can reinstall? Already did add/remove programs on it and there is still something there. Service is gone from my service list.
kurgan2
QUOTE(jdh201 @ 9.09.2008 21:11) *
Still no help with this problem? Does anyone know how to completely remove KAV so that I can reinstall? Already did add/remove programs on it and there is still something there. Service is gone from my service list.

Hello,
do you have allready tried this?: http://support.kaspersky.com/faq/?qid=208279752
P.S: boot in save mode an run this tool
kind regards
jdh201
That tool says that my application is not detected.
kurgan2
QUOTE(jdh201 @ 9.09.2008 21:53) *
That tool says that my application is not detected.

open regedit an look for these 2 registry keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\avp6_post_uninstall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\avp6_post_uninstall]
if these 2 keys still there, remove the keys, and try to reinstall the 6.0.3.837 WKS
best regards
jdh201
Those two keys are not there.
kurgan2
QUOTE(jdh201 @ 9.09.2008 22:14) *
Those two keys are not there.

okay,
my last try. do you tried this?: http://support.kaspersky.com/kolt/?eid=207694009
if that doesn't work, i have no more idea to this issue. contact please official kaspersky support.
good luck and best regards.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2009 Invision Power Services, Inc.