Hi we are having a problem with the Kaspersky anti virus module in Plesk 8.2.

I have the idea that my virus definitions got corrupted or the database crashed or something. This is from the logfile aveserver.log. I cannot seem to find much information about the error 80000000 anywhere on the internet.

Anyone any ideas?

---------------------- LOG FILE AVESERVER.LOG -----------------------------------------

[27/08/08 14:05:17 I] [99644] Kaspersky Anti-Virus server version 5.5.4 build #81 (RELEASE), using configuration file /usr/local/etc/kav/5.5/kav4mailservers/kavdaemon.conf
[27/08/08 14:05:17 A] [99644] License file <removed>.key, serial <removed>, "Kaspersky Anti-Virus for Plesk SWsoft International Edition. 1 year License", 1 local connections, expires 27/08/09
[27/08/08 14:05:17 I] [99644] Plesk exists and has the license
[27/08/08 14:05:17 W] [99644] You don't have enough network licenses for configured number of network clients. MaxClients reduced to 1
[27/08/08 14:05:17 I] [99644] Total license count: -1 local connections, and 1 network connections, will expire 27/08/09
[27/08/08 14:05:17 W] [99644] Cannot load information about available basesets, will use builtin defaults
[27/08/08 14:05:19 E] [99644] Cannot initialize database subset "standard"
[27/08/08 14:05:19 E] [99644] Cannot load all subsets of the main antivirus database "extended"
[27/08/08 14:05:19 F] [99644] Could not load antiviral bases: [80000000] Unexpected error

hello,
you can firstly try to update KAV for Mail Server to the latest 5.6 build...
M.

I think Kaspersky anti virus module in Plesk 8.2 is different than KAV Mail Server.

I think support of this program/module depends on Plesk, not depends of Kaspersky.

http://www.parallels.com/en/products/plesk/kaspersky/

http://www.parallels.com/en/products/plesk/partners/ss/01/

Regards

understood...my fault