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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
KB2
did a little search for this error and it suggested updating to latest version
have done this but error remains?

basically for the last 2 days our administrator server has not been able to get any updates succesfully from the update servers


i receive the follow email error each time :

Event Task "Download updates" failed happened on computer Administration Server <PC27> in the domain ISE at Fri Aug 22 10:27:14 2008 Update task complete. Download error

message on the server reads :

Update task complete. Download error. This error usually occurs when a connection is bad or unstable, or if network connection settings are incorrect. Recommendations: To troubleshoot this problem, make sure the network connection settings, update source availability, and the update source list are all correct. Then run Updater again. If the error occurs again, send the Updater trace to Technical Support to clarify the problem.

no network settings have changed and the server machine has an allow any protocol policy on the firewall

i sat and watched the update in process, and it appears to be downloading updates, but infact just repeats the same file names over and over?

i thought it was just going to give me an error at the end, but instead i got the following 2 messages

distribution complete
and then

administration server could not retreive updates

my clients are now already 2 days behind on updates, i need to get this working asap

it says its using ftp://downloads2.kasperskylabs.com
am i able to change this?

i dont really want to totally un-install and re-install the admin server, as i seem to recall it taking quite a bit of work to get back to how it was

any help is appreciated

thanks

k



shane05091967
QUOTE(KB2 @ 22.08.2008 11:22) *
did a little search for this error and it suggested updating to latest version
have done this but error remains?

basically for the last 2 days our administrator server has not been able to get any updates succesfully from the update servers
i receive the follow email error each time :

Event Task "Download updates" failed happened on computer Administration Server <PC27> in the domain ISE at Fri Aug 22 10:27:14 2008 Update task complete. Download error

message on the server reads :

Update task complete. Download error. This error usually occurs when a connection is bad or unstable, or if network connection settings are incorrect. Recommendations: To troubleshoot this problem, make sure the network connection settings, update source availability, and the update source list are all correct. Then run Updater again. If the error occurs again, send the Updater trace to Technical Support to clarify the problem.

no network settings have changed and the server machine has an allow any protocol policy on the firewall

i sat and watched the update in process, and it appears to be downloading updates, but infact just repeats the same file names over and over?

i thought it was just going to give me an error at the end, but instead i got the following 2 messages

distribution complete
and then

administration server could not retreive updates

my clients are now already 2 days behind on updates, i need to get this working asap

it says its using ftp://downloads2.kasperskylabs.com
am i able to change this?

i dont really want to totally un-install and re-install the admin server, as i seem to recall it taking quite a bit of work to get back to how it was

any help is appreciated

thanks

k



Best to leave it like that for a few more hours.

There seems to be problems with a faulty update released yesterday.

As you were not receiving updates, your systems are probably ok.

KB2
QUOTE(shane05091967 @ 22.08.2008 11:32) *
Best to leave it like that for a few more hours.

There seems to be problems with a faulty update released yesterday.

As you were not receiving updates, your systems are probably ok.



cheers thanks
maybe they are in process of resolving still then

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