Hello,

I'm having a little trouble with our Administration server, but first a little history. We installed the Administration server aprox one year ago, and has been running with pretty much no problems. The Admin kit is installed on Windows server 2003, of which is one of 5 domain controllers on this particular segment. There are a few users with administrator privileges. Upon my arrival to work i attempted to log into the Administration server(local machine) and receive the following message:

Cannot connect to the Kaspersky administration server.
Make sure that the specified server address and port number are correct, Kaspersky Admin server is installed and
running and database server is accessible.

Another error I’m getting in the Event log is:

Failed to connect to the database in 600 seconds.
Error information: 1950/-2147467259 (Generic db error: "Database error: code = 0x80004005, message='Unspecified error', description='Cannot open database requested in login 'KAV'. Login fails.', source='Microsoft OLE DB Provider for SQL Server',
LastStatement=''"), O:\CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp, 339

Any help is greatly appreciated.

It sounds like you installed the Admin Kit and set it to run as a User account (probably Admin account) and then changed the Admin password which is making logon fail. Go in to services.msc and edit logon credentials to run a System Service and see if it works

I actually verified that all the services were running yesterday, stopped and restarted all of them. I did try your reccomendation but no dice. The password hasn’t been changed either. My concern is possibly other users have made changes to this system and inadvertently created an issue. Thanks for the input...keep em coming

I have since found out the last thing installed before this problem occured is Microsoft SQL Server. Is there a possibility this could be causing problems? I'm thinking of completely reinstalling the Admin kit? Thanks for any help.

Did you make any Backup tasks of your admin kit? - If yes, remove everything, reinstall your SQL, reisntall an admin kit (next-next-next) and open your CMD then run klbackup.exe -restore

http://support.kaspersky.com/faq/?qid=204931914

Well SQL was the issue. This particular server is now being taken another direction, so i will be setting up shop on another machine. It will be good pratice to set up and reconfigure Admin kit again. Thanks so much for the input!