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Kaspersky Lab Forum > English User Forum > Suggestions for current and future versions of KL products
JricardoF
Hello there... newbie here....
Congrats for excelent products....
The reason for topic is to ask
To when support for this gaming anticheat!??? any gamer at the moment playing using Dmw client is unabble to run the anticheat cause of new update incompatible with KAV.... Posted theyr forums and they say they waiting for Kaspersky...
About 3 days agao... Any news soon???
Keep up the great work.
Whizard
If you want to get attention from KL Team open a Support Ticket http://kaspersky.com/helpdesk
JricardoF
QUOTE(Whizard @ 26.07.2008 04:34) *
If you want to get attention from KL Team open a Support Ticket http://kaspersky.com/helpdesk


Yes i understand that and Kasperky team are welcome to delete this......
All i can say is AVG worked around this issue in 24 hours..... Kaspersky users still waiting now going to 4 days????
Gaming community supposed to run another AV than KAV?
Ide create a ticket if i was the only one having this issue.... Thought on making it public and see if ide make the diference!!
Thanks for the reply Whizard
Baz^^
Hi,

What exactly is the problem with the anticheat client?
JricardoF
QUOTE(Baz^^ @ 26.07.2008 12:52) *
Hi,

What exactly is the problem with the anticheat client?


Well for starters the game itself wont run aslong DMW and Kaspersky are on together... even turning KAV off wont work.
I dont get any kind of warning or any false positive.
I can say for sure is that it has to do with KAV.
With other antivirus DMWWORLD said
CODE
We are aware of some antivirus's reporting a win32/heur virus, this is a false positive and we are working to produce a solution quickly.


With AVG
CODE
jpglib.dll file could not be updated


The file was sent to AVG and they had it ready in the next 24 hours in a kind of update as solution..... After i raised this issue with DMW WORLD they said they already was in contact with Kaspersky and we was all supposed to wait for Kaspersky... that was 4 days ago!!!
Can anyone in Kaspersky confirm they have been aproached by anyone in DMWWORLD about this??!!

Wether its to do with "heuristic" i dont know cause like i said im not getting any kind of warning or anything!'
Apreciate any sort of reply/help.
Thanks
Lucian Bara
well it's not a detection issue then.
which windows version, also is kav version 8.0.0.357? does it work if you exit kav?
JricardoF
Im running Windows Xp Pro Sp2 and my Kav is 7.0.1.325.
Even exiting KAv it wont work. TBH this issue is not just about wich KAV i have and wich OS im running..... like i said.,... ive seen loads players complaining about this and coincidence is that they all running KAV!!!

Once again ide like to ask.... has anyone in Kaspersky been aproached by someone in DMW world to attempt sorting this out?!!

Lucian Bara i think its not a detection issue like u said..... with other AV it was "heuristic" issue... dont know what that is but i had clan members that were told to turn "heuristic"off to be abble to run DMW client....
Have no ideia what that is.....
Lucian Bara
what if you enable compatibility mode in settings>protection & reboot.
JricardoF
That has done the trick Lucian. I thank u for the help.
Keep on the excelent work bravo.gif
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