Hi and good day to all, i installed network agent locally (pull installation) but when when i run the klnagck.exe i got a problem, problems is i cannot sychronize with the KAK but i can access klshare folder of KAK with no problems, below are the details of the problems in klnagchk.exe:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User1>cd\

C:\>cd "Program Files\Kaspersky Lab\NetworkAgent"

C:\Program Files\Kaspersky Lab\NetworkAgent>klnagchk.exe
Starting utility 'klnagchk'...
Checking command line options...OK
Initializing basic libraries...OK
Current host is IT_DEPARTMENT\USER1


Reading the settings...OK
Settings verification...OK
Network Agent settings:
Administration Server address: '10.1.127.251'
Use SSL connection: 1
Numbers of the Administration server SSL ports: '13000'
Numbers of the Administration server ports: '14000'
Administration Server certificate: missing
Use proxy server: 0
Open UDP port: 1
Numbers of UDP ports: '15000'
Synchronization period, min.: 15
Connection timeout, sec.: 30
Send/receive timeout, sec.: 180

Attempt to connect to the Administration server...Transport level error in process of communication with 'http://10.1.127.251:13000': timeout period is expired
Full error information:
Transport level error in process of communication with 'http://10.1.127.251:13000': timeout period is expired

Error information: 1255/0 (Error was occured in trasnport layer. Error code - '0
'.), O:\CS AdminKit\development2\transport\trf\socket\transfersocket.cpp, 435

Attempt to connect to the Network Agent...OK
Administration Agent is running
Receiving the Network Agent's statistical data...OK
Network Agent's statistical data:
Total number of synchronization requests: 0
The number of successful synchronization requests: 0
Total number of synchronizations: 0
The number of successful syncrhonizations: 0
Date/time of the last request for synchronization:


Deinitializing basic libraries...OK

C:\Program Files\Kaspersky Lab\NetworkAgent>

What seems to be the problem here? thanks and more power..

Hi !

klnagchk report shows that Administration Server certificate is missing.

Run the following command to reconnect your workstation to your Administration Server : klmover -address 10.1.127.251

Certificate should be downloaded automatically. Run klnagchk utility again to see if it works.

that was quick!! thanks Tybilly it work, but why is it admin server is missing? i uninstalled the network agent and run again the network agent setup on the klshare folder but again network agent is missing again, well anyway not all workstation have this problem only 10%. am i missing something here or there are problems? thanks again for your help..

Good to see that your problem is solved

About why the certificate is missing... Well I'm not sure because not all your workstations are affected.
What you can do is to manually add the Administration Server certificate in the properties of the Network Agent installation package.

ok i will do that, many thanks again..

Hello, I am a programmer of AdminKit!

If you have any other hosts with the same problem, please collect trace of th NetworkAgent in 4 level of tracing. Switch on the trace and wait for 5 minutes, after switch it off, and send me a file.

Thank you, for help!

please give me instruction on how to collect traces of network agent. i have Agent_install_trace but i dont know how to use it, many thanks to you guys. rock on

Instruction - http://support.kaspersky.com/faq?qid=193238870#server

Best regards!

The more convenient way to do that is with the help of remote diagnostics utility:

http://support.kaspersky.com/ak6mp1/error?qid=208279492

Starting utility 'klnagchk'...
Checking command line options...OK
Initializing basic libraries...OK
Current host is FASANOBR\CPD


Reading the settings...OK
Settings verification...OK
Network Agent settings:
Administration Server address: '192.168.60.220'
Use SSL connection: 1
Numbers of the Administration server SSL ports: '13000'
Numbers of the Administration server ports: '14000'
Administration Server certificate: available
Use proxy server: 1
Address: '192.168.60.11:8080'
Username: 'adminfasano@fasanobr.local'
Password: '*'
Open UDP port: 1
Numbers of UDP ports: '15000'
Synchronization period, min.: 15
Connection timeout, sec.: 30
Send/receive timeout, sec.: 180

Attempt to connect to the Administration server...Transport level error in process of communication with 'http://192.168.60.220:13000': timeout period is expired
Full error information:
Transport level error in process of communication with 'http://192.168.60.220:13000': timeout period is expired

Error information: 1273/0 (Error in process of HTTP connection. Location - 'http://192.168.60.220:13000' HTTP proxy location - 'http://192.168.60.11:8080' Error msg - 'HTTP/1.1 502 Proxy Error ( The specified Secure Sockets Layer (SSL) port is not allowed. ISA Server is not configured to allow SSL requests from this port. Most Web browsers use port 443 for SSL requests. )'.), O:\CS AdminKit\development2\transport\trf\socket\transfersocket.cpp, 428

Attempt to connect to the Network Agent...OK
Administration Agent is running
Receiving the Network Agent's statistical data...OK
Network Agent's statistical data:
Total number of synchronization requests: 0
The number of successful synchronization requests: 0
Total number of synchronizations: 0
The number of successful syncrhonizations: 0
Date/time of the last request for synchronization:


Deinitializing basic libraries...OK

WHAT ABOUT THIS LOG? WHAT`S THE PROBLEM?

Hello Tiago,

You should create tracing files of the Network Agent like describe in the 2 previous posts, it must help to find what's the source of the issue you met.

You have configured connection clients to the servers via proxy but proxy server does not allow such a connections.

Ok... I´ll verify this settings. Thanks for help!

Oh dude. Thanks for your solution. I got my kaspersky administrator kit working. Thanks A'lot!
BB!

Hello I have a client that has a similar issue.. logs below:

Starting utility 'klnagchk'...
Checking command line options...OK
Initializing basic libraries...OK
Current host is EHDF-OPS\BMC-PMDB


Reading the settings...OK
Settings verification...OK
Network Agent settings:
Administration Server address: 'EHDF_ISS_SFM'
Use SSL connection: 1
Numbers of the Administration server SSL ports: '13000'
Numbers of the Administration server ports: '14000'
Administration Server certificate: available
Use proxy server: 0
Open UDP port: 1
Numbers of UDP ports: '15000'
Synchronization period, min.: 15
Connection timeout, sec.: 30
Send/receive timeout, sec.: 180

Attempt to connect to the Administration server...Transport level error in process of communication with 'http://EHDF_ISS_SFM:13000': timeout period is expired
Full error information:
Transport level error in process of communication with 'http://EHDF_ISS_SFM:1300

Error information: 1255/0 (Error was occured in trasnport layer. Error code - '11004'.), O:\CS AdminKit\development2\transport\trf\socket\transfersocket.cpp, 435

Attempt to connect to the Network Agent...OK
Administration Agent is running
Receiving the Network Agent's statistical data...OK
Network Agent's statistical data:
Total number of synchronization requests: 0
The number of successful synchronization requests: 0
Total number of synchronizations: 0
The number of successful syncrhonizations: 0
Date/time of the last request for synchronization:


Deinitializing basic libraries...OK

What could be the issue in this case?

Thanks

Jean Paul

Hello Paul,
Disable SSL connection to KIT with Netwrok Agent,you can configuation in Network Agent policy in Administrator server.
Best Regards
Cain Chen

Probably you have a problems with SSL connections. Check all firewalls in the way from the client to server.

Best regards, Damir

Thanks for the information.... That seemed to solve the connection issue.

On a side note, do you encounter any issues if previously Symantec was installed on a server?

Tried to install the Network agent and client software but still the agent is not red in the administration kit and if I go to properties on any of the servers it’s not showing any application installed on it such as Network agent or the AV application.

Please note that this happens on the servers that are member of a domain controller, all stand alone servers are working fine, and all servers had Symantec antivirus

Thanks