Vista Home Premium x86 SP1 all updates from WSUS
KAV 6.0.3.837

When I try to connect to VPN network from Internet provider on my notebook, OS falls down in BSoD

Debugger info from memery.dmp is below: I can see only that kl1.sys is your driver.

Can you help, I use corporate license and don't know how get access to your support via webform.

Thanks!


0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 90bd191a, The address that the exception occurred at
Arg3: 9f32aa4c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

Page 59173 not present in the dump file. Type ".hh dbgerr004" for details

PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details

PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
+ffffffff90bd191a
90bd191a 0fb74118 movzx eax,word ptr [ecx+18h]

TRAP_FRAME: 9f32aa4c -- (.trap 0xffffffff9f32aa4c)
ErrCode = 00000000
eax=01c8c030 ebx=85840144 ecx=00000000 edx=ffffffff esi=852c9008 edi=8d9a9600
eip=90bd191a esp=9f32aac0 ebp=852c9008 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
90bd191a 0fb74118 movzx eax,word ptr [ecx+18h] ds:0023:00000018=????
Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 8286c5a0 to 82903163

STACK_TEXT:
9f32a60c 8286c5a0 0000008e c0000005 90bd191a nt!KeBugCheckEx+0x1e
9f32a9dc 8288e63a 9f32a9f8 00000000 9f32aa4c nt!KiDispatchException+0x1a9
9f32aa44 8288e5ee 852c9008 90bd191a badb0d00 nt!CommonDispatchException+0x4a
9f32aa6c 828f2053 90badc08 00000000 00000000 nt!Kei386EoiHelper+0x186
9f32aac4 82806f6b 90bd00d8 85800c00 852c9008 nt!IofCallDriver+0x63
9f32ab14 8f7ad107 90badc08 85800b48 85800b48 hal!KfReleaseSpinLock+0xb
WARNING: Stack unwind information not available. Following frames may be wrong.
9f32ab38 828f2053 90badc08 85840008 8539bc80 kl1+0x2107
00000000 00000000 00000000 00000000 00000000 nt!IofCallDriver+0x63


STACK_COMMAND: kb

FOLLOWUP_IP:
kl1+2107
8f7ad107 5f pop edi

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: kl1+2107

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: kl1

IMAGE_NAME: kl1.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 469dfbdb

FAILURE_BUCKET_ID: 0x8E_kl1+2107

BUCKET_ID: 0x8E_kl1+2107

Followup: MachineOwner

Hi,
well, i got some similar complaints from several of my resellers...(BSOD on kl1.sys driver). That driver is in charge to intercept network traffic therefore is deeply involved whenever you try to establish a VPN session.....if you're working with a well defined VPN client you can try to add its executable to the trusted area...on the other side (e.g. SSL VPN) i think dumps are needed for a precise troubleshooting...
M.

Yeah, I know that memory.dmp is needed but it is = 300 mb, I don't know how to provide it.

Hi,
when you open a support ticket Kaspersky guys provide you with FTP upload access credentials.
M.