Kaspersky Lab Forum > Error on updating client

Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses

A m i n

17.05.2008 11:45

I Use Kaspersky Administration Kit 6.0.1405 in my network,recently when client want to update see this error:
"Connection failed, physical error"
My Clients are AV 6.0.3.837
Complete Error Log of my clients:

CODE

Update
------
Update size:    0 bytes
Traffic:    0 bytes
Transfer rate:    0.00 Kb/s
Start time:    5/17/2008 11:02:30 AM
Duration:    00:01:12
Finish time:    5/17/2008 11:03:42 AM

Events
------
Event    Object Name    Time    Traffic
-----    -----------    ----    -------
Update task started        5/17/2008 11:02:30 AM
Update source is selected    Kaspersky Administration Kit    5/17/2008 11:02:30 AM
File download started    index/6/u0607g.xml.dif    5/17/2008 11:02:30 AM
Connection failed, physical error    General Administration Server    5/17/2008 11:03:30 AM
Creating the list of files to download        5/17/2008 11:03:30 AM
Update task completed        5/17/2008 11:03:42 AM
Task completed    Connection failed, physical error    5/17/2008 11:03:42 AM

Settings
--------
Parameter    Value
---------    -----
Run mode    Manually
FTP passive mode    Yes
Connection timeout    60 sec
Use proxy server    Automatically detect the proxy server settings (exclude local addresses)
Rescan Quarantine    Yes
Region    Autodetection
Update application modules    Yes

Tybilly

17.05.2008 12:22

Hello,

I think you should upgrade both Administration Server / Administrative agents with the latest version 6.0.1591 because fixes about update process has been implemented in this new build.
Instructions about how to upgrade are provided on this FAQ.

A m i n

18.05.2008 06:18

QUOTE(Tybilly @ 17.05.2008 12:22)

I have error on my clients update not in Administration Kit,it update Properly.

namh

20.05.2008 12:23

QUOTE(A m i n @ 18.05.2008 11:18)

I have error on my clients update not in Administration Kit,it update Properly.

Try to run klnagchk.exe on the client PC to get more info of the error. Run Command prompt, go to network agent folder (usually located on C:\Program Files\Kaspersky Lab\NetworkAgent\), and run klnagchk. Get the output log and post it here. Attached here sample of working Network Agent.

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