There seems to be a very disturbing thing that KAV 6x does with it's Anti-Spam module for Outlook. It "eats" email - actually it's "blocked" without any recourse for recover - at least that what it seems.

1. The "DELETE" option is actually a true Delete - so if you're used to Outlook where Delete means Trash folder, well it doesn't, it's gone.
2. More distrubing in Outlook 2003 (only - so far), after discovering the above, if you choose to MOVE it to the Trash folder, and this is where I'm unsure, it also seems to DELETE email. Truth is I don't know where the email is once it's blocked. I can make an educated guess (gone), but I'm hoping it's not accurate.
3. Comment: I'm sorry but the block phrases aren't smart at all. "price" for business email? I can pretty much guarantee that term exists in 90% of business email....

So this behavior begs the question: what are the recommended settings for this Anti-Spam module. Sorry, it's seems poorly designed out of the box. If it's "training" why would it not allow recovery? If this were personal email, I wouldn't be too worried, but for business? This is asking for disaster.

Truth is that we're used to email gateways and we have them deployed. Nothing is perfect we know that, so we're looking at KAV at the desktop as the last layer. However, false positives are never acceptable - it's actually worse than receiving spam. Let me rephrase that, false positives without recovery (current perception) isn't for business....so were a few steps closer to simply turning it off.

I couldn't agree more. This "feature" of Kaspersky has caused me more headaches than any product I have used in quite some time. Users will see emails appear in their Inbox and then disappear as if by magic. I recently deployed Kaspersky Suite to a number of workstations and have been banging my head on the wall trying to figure out what is happening to their emails. Is there some way to transfer the messages that Kaspersky has decided is spam back to the Inbox?

I have decided to disable this broken feature of Kaspersky, but unfortunately the program constantly pops up with "Some features have been disabled" and users freak out and click to re-enable. I am about to disable Kaspersky from all the machines and go with a different vendor.

I have Kaspersky IS 8 installed on my home Vista PC with Outlook 2007 and recently it has been doing the same thing - emails appear and suddenly, in the blink of an eye, have gone! I know some of these are legitimate and I only noticed it when registering for ebay for the first time - all the confirmation emails were instantly gobbled up forcing me to use my webmail to read these. I have no idea now how many email this has lost me in the past or why it is happening - I am only assuming it is Kaspersky though trawling through the internet gives no help... strangely enough.... any help out there Kaspersky?

Please do not activate one year old threads in the business product forum with questions to Homeuser products. Please open a thread to this issue in the correspondig forum.

*closed*