Help - Search - Members
Full Version: Won't start
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus for Windows
Zerofire
I just got Kaspersky internet security recently and it is my first time executing it. When I try to start it on my pc it would not start at all. Not even a window shows up. Considering that this is about to be my main anti-virus software i am not exactly thrilled with what is occurring. Some help to fix this problem is appreciated.
richbuff
Welcome. Please provide background information as indicated here: http://forum.kaspersky.com/index.php?showtopic=915 Also, please create GSI log, upload it to the parser site and post link to GSI Report which may identify conflict area: http://forum.kaspersky.com/index.php?showtopic=36444 Previous Anti-Viruses? See: http://forum.kaspersky.com/index.php?showtopic=5233
Zerofire
Here is the link of the GetSystemInfo Parser report:
http://gsi.kaspersky.fr/lire.php?hl=en&...amp;Microsoft=0

All the system info of the report is valid except that the memory is 1.5 times what is listed.
My previous anti-virus is ESET NOD32 Business edition.
Spybot Search and Destroy as well as Ad-Aware 2007 Pro are my anti-spyware solutions.

I just installed Kaspersky Internet Security 7.0.1.325.

Operating System: Windows XP Pro SP2

I hope that helps.
Zerofire
I have a program that can check dependencies and run debug called Dependency Walker and here is a log of what it shows me while I run the main Kaspersky executable through it. All I can understand of it is that it is not finishing what it is supposed to do. Maybe someone here will be able to make more sense than I can. I can send a copy of the program through email to anyone that wants it.


Log:

Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

--------------------------------------------------------------------------------
Starting profile on 3/2/2008 at 10:30:12 PM

Operating System: Microsoft Windows XP Professional (32-bit), version 5.01.2600 Service Pack 2
Program Executable: d:\program files\kaspersky lab\kaspersky internet security 7.0\AVP.EXE
Program Arguments:
Starting Directory: D:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\
Search Path: D:\WINDOWS\system32;D:\WINDOWS;D:\WINDOWS\System32\Wbem;D:\Program Files\ATI Technologies\ATI.ACE\Core-Static;D:\Program Files\QuickTime\QTSystem\;;D:\Program Files\Common Files\Nero\Lib\

Options Selected:
Simulate ShellExecute by inserting any App Paths directories into the PATH environment variable.
Log DllMain calls for process attach and process detach messages.
Log DllMain calls for all other messages, including thread attach and thread detach.
Hook the process to gather more detailed dependency information.
Log LoadLibrary function calls.
Log GetProcAddress function calls.
Log first chance exceptions.
Log debug output messages.
Use full paths when logging file names.
Log a time stamp with each line of log.
Automatically open and profile child processes.
--------------------------------------------------------------------------------

00:00:00.016: Exited "d:\program files\kaspersky lab\kaspersky internet security 7.0\AVP.EXE" (process 0x614) with code 0 (0x0).
richbuff
Too many Anti viruses are installed. Uninstall all of them and reboot. Then reinstall Kaspersky-reboot. Also, too many anti-spy applications may be installed. After you uninstall Eset and remove it properly (fully), reboot and reinstall Kaspersky, then add one anti-spy application for on demand only, not real time. Then you may wish to look at your Startup folders.
Zerofire
I can't uninstall the anti virus's that are part of Windows Live. They are integrated into my Windows Live Messenger. NOD32 is the only anti-virus that I can remove.
Whizard
You can remove OneCare, it can be dis-integrated with no problems.
Zerofire
Upon removal of OneCare I would lose the ability to send .exe files that I normally need to transfer all the time.
Zerofire
I uninstalled all the anti-spyware and the NOD32 anti-virus. I also uninstalled Kaspersky. I already restarted after the uninstall and it won't let me install. It says that I need to restart.
lakecotechguy
QUOTE(Zerofire @ 2.03.2008 23:45) *
I uninstalled all the anti-spyware and the NOD32 anti-virus. I also uninstalled Kaspersky. I already restarted after the uninstall and it won't let me install. It says that I need to restart.

redo the GSI report again to see what else is left behind, sounds like some antispyware program is has been left on computer or didn't uninstall completely.
Zerofire
New Report:
http://gsi.kaspersky.fr/lire.php?hl=en&...amp;Microsoft=0

I am surprised that it still says that spybot is on the system because it isn't.
richbuff
QUOTE(Zerofire @ 2.03.2008 21:45) *
It says that I need to restart.

See: http://forum.kaspersky.com/index.php?showtopic=61327 Follow directions in post number two or three, your choice, for post number three directions, don't reboot after delete, just install, then reboot.
lakecotechguy
QUOTE(Zerofire @ 3.03.2008 00:10) *
New Report:
http://gsi.kaspersky.fr/lire.php?hl=en&...amp;Microsoft=0

I am surprised that it still says that spybot is on the system because it isn't.

Need to make sure you remove all of these
Symantec programs, ewido anti-spyware, onecare scanner,spybot,shadow security scanner,

After you remove them under add/remove restart then go under program files and delete any of those folders left behind. IF its still giving you trouble removing those programs, you may need to do a search for those programs and delete whatever it finds.

You can even download ccleaner that way it gives you the option to remove anything that won't uninstall. It has an add/remove option and delete option also.
lapin
QUOTE(Zerofire @ 3.03.2008 06:16) *
Upon removal of OneCare I would lose the ability to send .exe files that I normally need to transfer all the time.

No you won't
If you put the following code into WLM settings Kaspersky will be able to scan the incoming and outgoing files.
"C:\Program Files\Kaspersky Lab\Kaspersky *************\avp.exe" /hidden scan %1 /show
*************=the Kaspersky program you have
Zerofire
I seam to have lost the ability to open the add/remove panel in fact i can't open any folder at the moment. I do not see the reason of removing the shadow security scanner however as it is not doing anything for actively protecting my system. I use it to find holes in the units and their respective patches. I uninstalled Norton a long time ago and those are entries that where left. Ewido anti-spyware is just the online scanner and I do not know where that is installed to. OneCare is integrated into Windows Live messenger and I have no clue how to remove it off of it.

richbuff
QUOTE(Zerofire @ 2.03.2008 22:51) *
I seam to have lost the ability to open the add/remove panel in fact i can't open any folder at the moment.

Besides need to complete removal of conflicting software, by any chance do you suspect an infection? Restriction Removal Tool, last item on the list, mentions add/remove restriction. See: http://en.sergiwa.com/modules/mydownloads/...cid=2&lid=1 Also see tips and link for Norton Removal tool, see that Kaspersky is uninstalled before running it: http://forum.kaspersky.com/index.php?showtopic=5233 Reminder-see post #12 when your GSI is clean and you are ready to reinstall Kaspersky.
Zerofire
I figured out and removed what was the main issue. My computer got infected by Braviax\cru629 malware as I found out. It was locking me out of it and I already found a way to get rid of it. Thanks to Lakecotechguy for the tip on ccleaner. When I saw braviax.exe as one of the startup items I got into looking up the details. All thats left now is to get rid of the rest of the junk that it brought onboard but that should be a breeze as now I have Kaspersky at my command and functioning.

Thanks to all of you for the help.
nick9860
That's good to hear.
Here is one very helpful web-site to check what your startup entries are and can you disable anything else: http://www.bleepingcomputer.com/startups/
Zerofire
I don't to waste space so I will continue in this thread with a reoccurring of the issue I just had by a different means. I am using the same product by the way.

I decided to reinstall my copy of Kaspersky because I thought I entered a certain password but it would not let me through with that password. Now after I uninstall, reboot and install I am left with a system that is not identifying that Kaspersky is installed while blocking my internet access from that computer. So now I ask what am I supposed to do to rectify this issue. Oh and Kaspersky will now not execute for me.
lapin
QUOTE(Zerofire @ 3.03.2008 07:51) *
OneCare is integrated into Windows Live messenger and I have no clue how to remove it off of it.

If you think that with OneCare you are more protected than you would be with Kaspersky stay with this.
You just put the simple code that i gave you in that empty line and Kaspersky will scan all your incoming and outgoing files.
Zerofire
Lapin, I guess you have not noticed this but we have moved on. There is no use for your line of code anyway as Kaspersky is between installed and uninstalled and it is blocking web browsing and I can't make it stop because it does not want to execute.
richbuff
Removal tool: http://support.kaspersky.com/faq/?qid=208279463 Works in Safe and normal mode. Run yourself an updated GSI, when it looks clean, post link to it and try Kaspersky install again. Your last posted GSI still had lots of incompatible items.
Zerofire
The new log after reinstall:
http://gsi.kaspersky.fr/lire.php?hl=en&...amp;Microsoft=0

Some extra explanation:
Ewido anti-spyware is a false positive as an incompatibility. Also i do not know how to remove it.
Proof of compatibility:
http://www.ewido.net/en/compatibility/

Spybot Search and Destory is a false positive and I just recently reinstalled it after Kaspersky.
Proof of compatibility:
http://www.safer-networking.org/en/faq/49.html
http://www.safer-networking.org/en/compatibility/index.html

Norton/Symantic Anti-Virus is not installed and was not installed when the process of fixing all the issues in this thread started.
If someone can direct me to the cleaning tool that would be good but the actual program is not installed nor do I plan on installing it again.
The uninstaller left those few entries and services running but the main program has been long removed.

Windows Live OneCare is not running as a part of an early warning system and is not able to do such functions. It just scans files that arrive
through Windows Live Messanger and I am not having problems with it what so ever at the time.

Special Thanks:
richbuff for constantly having good and effective advice.
Others who tried to contribute but did not have anything useful to the problem. The effort is appreciated.
richbuff
QUOTE(Lucian Bara @ 4.03.2008 11:12) *
Hello
also spybot is incompatible with kis,

Uninstall spybot, at least temporarily. Also, Symantec intrusion detection items remain. Don links to Norton removal tool and supplies tips here: http://forum.kaspersky.com/index.php?showtopic=5233 Uninstall Kaspersky-reboot before running the tool.
Lucian Bara
QUOTE
Spybot Search and Destory is a false positive and I just recently reinstalled it after Kaspersky.

nope, look here: http://support.kaspersky.com/faq/?qid=208279583
Zerofire
I have yet to have issues with Spybot Search and Destroy while running the programs in the ways that is not recommended by that document and have not been effected by any slowdowns other than when running a heavy download(web accesss only). I will keep using it in this manner until I find that one of the two programs can't function properly.
jaedjohnson
QUOTE(Zerofire @ 6.03.2008 17:40) *
I have yet to have issues with Spybot Search and Destroy while running the programs in the ways that is not recommended by that document and have not been effected by any slowdowns other than when running a heavy download(web accesss only). I will keep using it in this manner until I find that one of the two programs can't function properly.


Hey Zerofire. What was the "cleaner" that you used to get rid of braviax. My friend has that nasty little thing in his computer and I can't seem to get it out yet. winreanimator too...
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2014 Invision Power Services, Inc.