Hi all Friends,

I need some help from your side.Actualy i am using adminkit 6.0 and Kaspersky workstation 6.0.When i am trying to download update it,always creating "NEW TASK" when i am trying to create task it,s giving error "CAN NOT CREATE NEW TASK".When I tried to create update task from Global Tak Same massage getting.Priviuos Update task is not there.

I have done everything whatever i can do but all in vain. So please help me to Slove this prob.

Thanks in Advance.



AZZU

Hello!
Please unpack the archive file attached to the message on your AdminKit server computer and run "run.bat" under administrative account. After that look through "result.txt" file wich will appear near "run.bat". If it contains no errors, try to create update task again - it should work. Overwise show the "result.txt" to us. And please let us know the full error description followed to the phrase "CAN NOT CREATE NEW TASK".

I had the same problem where my Admin Server hadn't downloaded updates since Jan 27th. The update task was missing and when I clicked on configure or download updates the "New Task Wizard" showed up and at the end I got a "Cannot Create New Task" window with no explanation, and the final window stating "Update Wizard Failed". The batch program you provided did the trick, any idea why the task disappeared and I couldn't create a new one?

Thanks for the help.

Regards,
DP

Please tell us:
1. Which version of AdminKit you had been using when the task disappeared?
2. Do you use some hierarchy of AdminKit servers? If so, does this server have some slave servers?
3. Have you ever performed AdminKit backup operation and anve your ever restored your AdminKit data from backup?
4. Have you ever upgraded the version of AdminKit on that computer - I mean, what was the full history of the AdminKit versions on that computer?..

Thank you in advance!

Hello,
i have the same problem here, I found a quick and dirty way to solve it :

Warning : it work for me, but you sould backup your database first.

• open sql entreprise manager
• open the KAV database
• chose query analyser
• copy this script and execute it :

It delete the update task that disapear in kav admin kit.
After that, i was able to create a new update task, and everything goes fine.

I use sql server database, not MSDE nor mysql. syntax may be a little different for mysql, but it should work. For MSDE, i don't know if osql is available. If so, use instead of sql entreprise manager and query analyser.

As a matter of fact this script may corrupt your database since other products may also have tasks named 'DoUpdate', so you should at least append the following condition to the SELECT clause:

AND product_name = '1093'

You also can use the attached archive file - extract files on the AdminKit comuter and run "run.bat" - AdminKit's update task will be deleted from the database (MS SQL, MSDE) - see my post above (30.01.2008 11:28).

But first of all you should answer the questions from my previous post.

Sorry, I didn't see your previous post contain the solution, I sould have read it more carefully.

Thanks.

Actually I was not going to propose any solutions before the user answer my questions, because:
1) the solution given above is the solution for the only one of the possible problems wich may show in this way;
2) we must not only fix the current problem, but we must prevent such problems in future as well. And to do it we need some more information.

To houseplantd: Please, answer my questions.

We also experienced the same issue today, and the script has resolved the "cannot create a new task" issue.
Thanks

Dear Friends,

It's realy nice to see you ppl helping to others.thanks it's works for me.

Thanks

I'm very glad that the script helps to solve the problem, but PLEASE answer my questions above, it may help to understand the reason of the error and may help to prevent such problems in future. PLEASE!

I faced the same problem using Admin kit 6.0.1572. The update task at the global task folder are missing and I can create the update task there. The error message similar with previous post "cannot create a new task". There was no previous version of admin kit or any kaspersky anti virus on the host.

I did performed the backup however I do not restored the backup as it will make no sense cause it must be something about the database/signature updates/MSDE I assumed. Therefore what I did is just run back the installation without uninstall the admin kit and create back the update task at the global task folder.

But could you please answer all my questions (4 questions) above?..
And even one more question: did you change your shared folder location before the task disappeared?

My customer have the same problem. Please see http://forum.kaspersky.com/index.php?showtopic=56907
They use MSDE 2000SP3 or SQL Server 2000.

1.KIT 1565 or 1572
2.NO
3.NO
4.NO
5.NO

Yiur customer should use DelUpdate script as written above. I've written about it in that topic.

I will try it.
Thank you!

Your questions:
1. Which version of AdminKit you had been using when the task disappeared?
2. Do you use some hierarchy of AdminKit servers? If so, does this server have some slave servers?
3. Have you ever performed AdminKit backup operation and anve your ever restored your AdminKit data from backup?
4. Have you ever upgraded the version of AdminKit on that computer - I mean, what was the full history of the AdminKit versions on that computer?..
5.did you change your shared folder location before the task disappeared?

My answers:

1. Admin kit 5.0.1572
2. No
3. Before the incident happen, NO
4. No, its a newly installed admin kit.
5. No, no amendment done after installation. All default location.

I am using MSDE 2000SP3. The task are mysteriously disappear and I couldn't add the task back.

Previously I reinstalled the admin kit application on top of the current admin kit which is 6.0.1572. I can create back the global update task. However it happened back again. Only this time I used your tool which you posted here. Hopefully this case doesnt occur back.

You should install the following patch to prevent handles leaks that potentially lead to this problem: ftp://support-r:xWA44BAPYApW2VrC@data2.ka...ssync_patch.exe