We have been using KAV 5.x very nicely for the last year within our company - without serious problems.

Then the introduction of Vista by one of our users required us to upgrade to 6.0.2 - and from that point on - KAV has caused so many serious problems in the last month that 50% of our users have uninstalled KAV, and installed home user antivirus software.

Explorer bug - caused president to allow KAV to delete IE which took us a great deal of time to recover from
Outlook bug - until this was fixed, our users were getting continuous alerts as to problems with Outlook
SVCHOST.EXE - current problem - false alerts being generated indicating a problem, users select "Allow" network access and the false alerts continue regardless

Our support for the software has been of no help through our reseller

Is there a solution other than simply dumping KAV and switching to another vendor?

We have been totally frustrated with the switch from what was a superior product (with KAV 5.x) to one that is totally unusable and that our users are refusing to run, because of the problems that it has caused throughout the company.

Do we have any options other than switching to another antivirus software package? Is there any chance that KAV 6.0.2 can work without a significant effort on our part (users who are using other AV packages in place of KAV 6.0.2 are reporting NO issues, while every single one of our KAV 6.0.2 users have had serious issues).

Paul
:-(

Hi Paul,
well, KAV6 is quite different from version 5: i'm not talking about the obvious and natural improvements to the real time protection modules, to the GUI and so forth, but now we have a full (almost) suite...firewall, antispam, antispy....if anti-hacker is boring you with tons of svchost alerts, you can disable it (on the other hand if you were happy and satisfied with version 5 you did/do not need for other than AV capabilities, or am i wrong?). The same you can do with PDM module: you can switch it off.
About explorer false alarm: it was a mistake...it happens....nothing more, nothing less (IMHO).
About bug: softwares are developed by people, pleople make mistakes.....this is not an excuse, it's an axiom. KAV staff is trying to reduce as much as possibile these problems but it's impossibile to fix it completely. And, sincerely, you won't find anywhere another vendor/product providing you a solution without problems.
If i was in your shoes i firstly try to install latest version 6.0.3 enabling only AV capabilities, basic installation.

Bye
M.

Thanks for your suggestion - it definitely was a very plausible theory.

Based on it I thought I'd do a bit of an experiment the next time I encountered a problem to prove or disprove your theory.

I have an application (Source Off Site) that is a source control application that runs over our local network. It often locks up and fails to complete when KAV 6.0 is running (one of many applications that no longer work since we've installed KAV 6.0), and the only way to get the application running again was to turn off KAV 6.0.

So I slowly started pausing the various levels of protection when the lockup problem occurred consistently, as follows:

Anti-Hacker
Pro-Active Defense
Anti-Spy
Web AntiVirus
File AntiVirus

And it was only after pausing the File AntiVirus and restarting my application was I able to run the application successfully, without having it lock up.

Based on these tests, it appears to me that your theory is incorrect that the problems only occur due to the more advanced features of KAV 6.0 that weren't present in KAV 5.x. The File AntiVirus portion of KAV 6.0 by itself seems to have been responsible for locking up my application

We never saw this behavior with KAV 5.x.

The question I have is Kaspersky admitting that there are problems and actively working at fixing them - or are they simply ignoring the problems?

If they are ignoring the problems it would appear that we have no alternative but to search a corporate AntiVirus solution that works (and as mentioned, many within our company have switched to home AV solutions and are having no problems with other AV programs the way that they had with KAV 6.0).

Within the File Antivirus custom settings, uncheck "Scan Network Drives"

See if that makes any difference?

Could also be something in the heuristics?

Well,
in your previous post you mentioned problem with AntiHacker and some bugs/errors but there were no traces of slowness opening application. This is the reason why i spoke about only NEW features in version 6. Again, as i've said, real time protection modules have been modified as well: file antivirus is one of them!
Version 6 handles network connections in a quite different way than version 5...this new approach is for sure not optimized yet but you have (i think) to give them time to improve it...
In your situation i'd suggest to add this application to the trusted zone and check if it works.
I'm not working for Kaspersky Lab therefore i cannot speak in its place but, for sure, there are problems which need to be solved...but this is the common scenario and KL is working hard to fix every known problem....but, as you know, it's a pure utopy/theorical target...
Question: how is it possible that Kaspersky became one of the most effective and popular AVs in the market if it, as you guess, ignores problems?
Bye
M.