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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
Newport

...if I break any rules posting.

I would really like to know why my online billing system is listed under Payload for Email-Worm.Win32.Bagle.fj.

We do not currently have a virus on our email server. How can I have my home page removed from this list?



Whizard
What Kaspersky products are you using with exact version numbers?
hinote
QUOTE(Newport @ 3.01.2008 23:59) *
...if I break any rules posting.

I would really like to know why my online billing system is listed under Payload for Email-Worm.Win32.Bagle.fj.

We do not currently have a virus on our email server. How can I have my home page removed from this list?


Hi there and welcome,

please read this thread:
http://forum.kaspersky.com/index.php?showtopic=13881
and report the possible false positive to the antivirus analysts using the procedure described there.

If you cannot send the file automatically (or if you encounter positive status while opening your billing system pages in a browser) - please create a similar message manually. Be more specific - include exact product name and version, as well as a detaled description of the action that led to this issue.
Do not forget to state "Possible false positive" in the message Subject header.

If you cannot attach a zipped example (file or a saved web page) by yourself, be prepared for further questions from anti-virus specialists that can follow in order to obtain the falsing example.

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