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Full Version: Cannot Fix or Remove Kaspersky Security 5.5 for Exchange 2003
Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
Indemnity83
I installed a trial of Kaspersky Security 5.5 for Exchange 2003 last night.

I believe the errors that the application is having are causing delivery of my emails to stop at the server (the local delivery que is filling up with emails that I cannot seem to force out). My priv database and stream file combined are ~16GB, but I am running SP2, and have made the registry changes to allow the databases to grow to 25GB each so that shouldn't be the problem (I also dont have any messages in the logs that the database size is a problem).

My application event log has the following two events repeating constantly

Event Type: Error
Event Source: KSE
Event Category: None
Event ID: 1
Date: 12/4/2007
Time: 11:26:30 AM
User: N/A
Computer: MSX01
Description:
Context invalid, anti-virus server is not accessible: 0x80004005. No AV check is made.

and
Event Type: Warning
Event Source: KSE
Event Category: None
Event ID: 6
Date: 12/4/2007
Time: 11:26:00 AM
User: N/A
Computer: MSX01
Description:
An attempt to access Kaspersky Anti-Virus 5.5 for Microsoft Exchange Server 2000/2003 has failed, new attempts will be made every 20 seconds


The only other recent error I have int he log is the following:

Event Type: Error
Event Source: KSE
Event Category: None
Event ID: 4142
Date: 12/4/2007
Time: 11:17:56 AM
User: N/A
Computer: MSX01
Description:
Anti-virus database is corrupted, error code: -2147467259. Will try to delete them before update.


I tried uninstalling it, but the IIS Admin service wont stop (gets stuck in the stopping state), so the uninstaller wont finish. I tried disabling the IIS Admin service, restarting the computer and uninstalling, but then I got the error: "Product: Kaspersky Security 5.5 for Microsoft Exchange Server 2003 -- Error 2053.The Installer could not uninstall the SMTP interceptor. Error code: 8007007e"
Indemnity83
I was able to uninstall it by actually sitting down at the server (was doing it via Remote Desktop Connection).

Turned out that the SP2 installation was the culprit though. After re-installing SP2 it worked again.
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