Kaspersky Lab Forum > Updater failed with code 10

seb2354

14.11.2007 18:41

Hello,

System:Linux 2.6.9-34.ELsmp i686
Product:: Kaspersky Anti-Spam
Version:3.0.0 [0278] KAS30/Release, built at Jul 2 2007, 19:00:24

Since 2 days, i have this error message :

ERROR: /usr/local/ap-mailfilter3/bin/keepup2date failed (code 10): critical error
Updater failed with code 10. Critical error has occured
Please check updater logs - /usr/local/ap-mailfilter3/log/updater.log
If situation repeats several times, please contact the Technical Support
service of Kaspersky Lab (see section Services/Technical Support of
Kaspersky Lab website)

Log file:
[14-11-2007 12:11:01 I] Kaspersky KeepUp2Date 3.0.255/RELEASE build #33
[14-11-2007 12:11:01 I] Configuration file: /usr/local/ap-mailfilter3/etc/keepup2date.conf
[14-11-2007 12:11:01 I] Start update for 'Kaspersky Anti-Spam 3.0'
[14-11-2007 12:11:01 I] Update source 'http://dnl-eu6.kaspersky-labs.com'
[14-11-2007 12:11:01 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:01 A] version: 1195037460
[14-11-2007 12:11:01 E] Download error
[14-11-2007 12:11:01 E] Download error
[14-11-2007 12:11:01 I] Update source 'http://dnl-eu9.kaspersky-labs.com'
[14-11-2007 12:11:02 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:02 A] version: 1195037460
[14-11-2007 12:11:02 E] Download error
[14-11-2007 12:11:02 E] Download error
[14-11-2007 12:11:02 I] Update source 'http://dnl-eu1.kaspersky-labs.com'
[14-11-2007 12:11:12 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:12 A] version: 1195037460
[14-11-2007 12:11:12 E] Download error
[14-11-2007 12:11:12 E] Download error
[14-11-2007 12:11:12 I] Update source 'http://dnl-eu7.kaspersky-labs.com'
[14-11-2007 12:11:13 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:13 A] version: 1195037460
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 I] Update source 'http://dnl-eu5.kaspersky-labs.com'
[14-11-2007 12:11:13 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:13 A] version: 1195037460
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 I] Update source 'ftp://downloads4.kaspersky-labs.com'
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 F] Update 'Kaspersky Anti-Spam 3.0' failed

Please help me

Thanks a lot

joanker

5.05.2008 14:44

QUOTE(seb2354 @ 14.11.2007 17:41)

Hello,

System:Linux 2.6.9-34.ELsmp i686
Product:: Kaspersky Anti-Spam
Version:3.0.0 [0278] KAS30/Release, built at Jul 2 2007, 19:00:24

Since 2 days, i have this error message :

ERROR: /usr/local/ap-mailfilter3/bin/keepup2date failed (code 10): critical error
Updater failed with code 10. Critical error has occured
Please check updater logs - /usr/local/ap-mailfilter3/log/updater.log
If situation repeats several times, please contact the Technical Support
service of Kaspersky Lab (see section Services/Technical Support of
Kaspersky Lab website)

Log file:
[14-11-2007 12:11:01 I] Kaspersky KeepUp2Date 3.0.255/RELEASE build #33
[14-11-2007 12:11:01 I] Configuration file: /usr/local/ap-mailfilter3/etc/keepup2date.conf
[14-11-2007 12:11:01 I] Start update for 'Kaspersky Anti-Spam 3.0'
[14-11-2007 12:11:01 I] Update source 'http://dnl-eu6.kaspersky-labs.com'
[14-11-2007 12:11:01 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:01 A] version: 1195037460
[14-11-2007 12:11:01 E] Download error
[14-11-2007 12:11:01 E] Download error
[14-11-2007 12:11:01 I] Update source 'http://dnl-eu9.kaspersky-labs.com'
[14-11-2007 12:11:02 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:02 A] version: 1195037460
[14-11-2007 12:11:02 E] Download error
[14-11-2007 12:11:02 E] Download error
[14-11-2007 12:11:02 I] Update source 'http://dnl-eu1.kaspersky-labs.com'
[14-11-2007 12:11:12 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:12 A] version: 1195037460
[14-11-2007 12:11:12 E] Download error
[14-11-2007 12:11:12 E] Download error
[14-11-2007 12:11:12 I] Update source 'http://dnl-eu7.kaspersky-labs.com'
[14-11-2007 12:11:13 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:13 A] version: 1195037460
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 I] Update source 'http://dnl-eu5.kaspersky-labs.com'
[14-11-2007 12:11:13 A] File 'masterv2.xml' downloaded
[14-11-2007 12:11:13 A] version: 1195037460
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 I] Update source 'ftp://downloads4.kaspersky-labs.com'
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 E] Download error
[14-11-2007 12:11:13 F] Update 'Kaspersky Anti-Spam 3.0' failed
Please help me

Thanks a lot

I have the same error:

ERROR: /usr/local/ap-mailfilter3/bin/keepup2date failed (code 10): critical error
Updater failed with code 10. Critical error has occured
Please check updater logs - /usr/local/ap-mailfilter3/log/updater.log
If situation repeats several times, please report to support@kaspersky.com

Any idea?.

Alexandr Sinkevich

21.10.2008 16:54

same problem!

Updater failed with code 10

Caos

21.10.2008 17:24

With Version: 3.0.0 [0284] KAS30/Release, built at Jun 27 2008, 12:24:22 no problem:

QUOTE

10-21 16:15:43 sfupdates: New data installed (upd time = 21.10.08 17:44:01 (MSK) + Last Tue Oct 21 18:10:09 2008)
10-21 16:15:29 keepup2date: Update 'Kaspersky Anti-Spam 3.0' completed successfully
10-21 16:15:29 keepup2date: === Replacing files
10-21 16:15:19 keepup2date: DNS name resolved 'dnl-11.geo.kaspersky.com'
10-21 16:15:19 keepup2date: Update source is selected 'http://dnl-11.geo.kaspersky.com/'
10-21 16:15:19 keepup2date: === Update task started
10-21 16:15:19 keepup2date: Generate list of files to download

Try to update to last version: 3.0.0 [0284] KAS30/Release, built at Jun 27 2008, 12:24:22

Regards