Help - Search - Members
Full Version: Problem on the installation
Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
wicked
Good Day to All,

I'm Having Problems on the installation of MSDE (msde2ksp3en.exe) of KAV, actually MSDE installation finishes but Database is not active, already re-start the services but still error/warning on the event viewer, also the machine/computer is logged and has full administration rights..
below are description of the warning of MSSQL --kaspersky in the event viewer

QUOTE
The description for Event ID ( 19011 ) in Source ( MSSQLServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: (SpnRegister) : Error 1355.


also attached are the created report of the installation tracing (IS.log) adminkit and MSDE

please help..

Br,
Wicked
Helmut
Which OS you are using?

Is it a domain or workgroup?

What is your loginname?
Tybilly
Hello,

If I understand, there's no error message during the installation process of MSDE and Administration Kit, then I don't think we'll find information in installation log.
Is MSDE and Administration Server phisically installed on the same server ?
Is your Administration Server uptodate ? What kind of OS is installed on it ?

Best Regards,
DB
wicked
Thanks Guys for your quick reply, and

-YES there are NO prompt or messages on the installation of MSDE and obviously Adminkit cannot be install because it could not create Database, tried to uninstall the MSDE then reboot the PC and again install MSDE , but there are still warning on the event viewer.

-also a member of a domain..

-my log in name is administrator

-the OS is windows 2003 sp3

-system requirements are met.

-yes msde2ksp3en and kasp6.0.1405_adminkiten is installed on the same machine.. (oops adminkit is not installed yet)

-im using Remote Desktop Connection (this is the only option)

-and also there is a trend micro office scan server version 7

thanks guys..
Helmut
QUOTE(wicked @ 15.10.2007 10:28) *
-the OS is windows 2003 sp3



thanks guys..


SP3? Only SP2 is released.

If you have W2003 R2 you need SQL 2005 Express from Microsoft.
wicked
oops sorry my bad its sp2 (i think, hehehe), well i have to double check again if its W2003 R2.. my client is out of the office right now i will post again tommorow, thanks for the help Helmut..

Tybilly
QUOTE(Helmut @ 15.10.2007 10:36) *
If you have W2003 R2 you need SQL 2005 Express from Microsoft.


Are you sure about that ?

@wicked
Here is an extract of the installation log of the Administration Server :

QUOTE
1: Action ended 11:37:49 KLDBINST_GetSqlServerVersionInfo. Return value -1193. [KLDBINST_GetSqlServerVersionInfo]: Error information: 1193/0 (Operation is not permitted), O:\CS AdminKit\development2\server\dbutils\db_install.cpp, 703

1: Exception thrown 11:37:49 CheckSQLServerInstanceVersion. Return value -2147417851. The server threw an exception.

1: Action ended 11:37:49 CheckSQLServerInstanceVersion. Return value 80551840. [KLDBINST_GetSqlServerVersionInfo]: Error information: 1193/0 (Operation is not permitted), O:\CS AdminKit\development2\server\dbutils\db_install.cpp, 703


Perhaps your remote connection use a specific user account which have not full administrator rights to execute/install applications. Your customer should try to perform installation locally.

Regards,
DB
wicked
Hi again to all of you, well this is the specs and details of the problematic server/computer:

-i'm installing using remote desktop (XP SP2 with admin rights, this is only the computer who connect to the server)

-windows 2003 sp2

-domain member with full admin rights

-logged in as admin and log in name is administrator

-yes msde2ksp3en and kasp6.0.1405_adminkiten is installed on the same machine.. (oops adminkit is not installed yet)

-HDD space is 68gig

-2gig RAM

-Dual Core AMD opteron, processor 2214HE 2.2ghz

-and also there is a trend micro office scan server version 7

thanks again guys..
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2009 Invision Power Services, Inc.