Hello...

I have problem in my Microsoft outlook 2000.
I am installing pst backup2000 in MS outlook and after instaling KAV 6.0.2.686
my pst backup can not run. the mesage appears.
" The process can not access the file because another file as locked a partition of the file"

There are anyone help to solve this problem.

thanks in advance

You need to unload KAV before you backup or stop all email components such as Mail-AV and Anti-Spam

Dear Whizard,

You are right Mr. Whizard, but I don't want to unload the KAV first to run my PST backup (cause the problem happen in all users).

there are anything suggestion.

FYI,
I already disable email and spam filter but it is not affect.


thanks.

But unfortunately WKS Edition KAV locks the PST file ....

But when we use MS office 2003,PSTbackup2003, it is no problem.
the problem is, we do not have licence for MS office 2003 :-).

are there any solution to open lock pst when we use MS office 2000 and pst backup2000 and still using KAV.

Thanks

Hello....

Are there anyone to help me to solve this problem ?
please.....

thanks

Unfortunately, the last resort is to raise the ticket with TechSupport people:

http://kaspersky.com/helpdesk