Hello, we have problems with some pcs, in the properties of the pcs in the group some say "protection inactive" but "Kaspersky running", and in others say "protection active" and "Kaspersky not runing", in the group have 112 pcs but in the only one policie properties say aplied for 104 pcs, i can't chage to the console 6.0, becuase the last time that i try it, i have a lot of problems.

What can do for fix it?

Run NetAgent diagnostic utility what will it report?

how can i run this utility?

The utility is called klnagchk.exe and is located in the directory where you installed Network Agent.