I am joe . I tried to upgrade a pc in which we installed kaspersky 5.0.200
to 5.0.712. I unistalled 5.0.200 But, Not possible to upgrade to 5.0.712.
The network agent with ver 5.0.1151 is installed properly . But workstation
application ie 5.0.712 is not installing on the pc ( Also not possible to push from cetral antivirus server) It show the following message - Fatal error and "installed using another user rights .It is necessary to delete it before proceeding with that installation or to start new installation with rights used before" i tried using administrative privilege of local mechine inwhich it has installed and also as the admin privilege of the other two domain in which that machine can be the member of . But it shows the same message and installtion stops even after proceding over 80% of installation is finished in all cases.

Please assist me in this regard
joe

Hi Joe,

please try to run setup.exe with verbose logging:

MSIEXEC VERBOSE-LOGGING

The following syntax is an example of a verbose log command line:
Msiexec /i Testdbsetup.msi /l*v c:\Msi.log



REGISTRY VERBOSE-LOGGING

Please add to the registry value

[HKEY_CURRENT_USER\SOFTWARE\InstallShield\ISWI\3.0\SetupExeLog]
"VerboseLogFileName"="C:\install.log"



SETUP.EXE VERBOSE-LOGGING

- extract all files from self-extracted archive to the local drive
- start installtion using Setup.exe /verbose"C:\IS.log".
- find C:\IS.log


Then you can post this logfile.

Helmut