Full Version: Error loading the task executable modules
received a lot of above alerts from many KAV 5.0.712 clients, global assigned task occasionally having "Error loading the task executable modules"
Hi!
Was another AV-Product installed before and on which OS are you running the Kaspersky and have you installed it using local Admin-Account and did you install
from a local and not a remote drive ?
Was another AV-Product installed before and on which OS are you running the Kaspersky and have you installed it using local Admin-Account and did you install
from a local and not a remote drive ?
Was another AV-Product installed before
A: No
on which OS are you running the Kaspersky
A: WinXP SP2
and have you installed it using local Admin-Account and did you install
from a local and not a remote drive ?
A: push install from Amdin Kit using default accout (admin kit logon account having domain admin right even user logon account having administrator right on local pc)
Note : installation no problem, just recently a lot of PCs having "Error Loading the task executable modules", sometimes job error, sometimes job completed
A: No
on which OS are you running the Kaspersky
A: WinXP SP2
and have you installed it using local Admin-Account and did you install
from a local and not a remote drive ?
A: push install from Amdin Kit using default accout (admin kit logon account having domain admin right even user logon account having administrator right on local pc)
Note : installation no problem, just recently a lot of PCs having "Error Loading the task executable modules", sometimes job error, sometimes job completed
Can you check that the KAV WKS Service runs with system-account ...
Please check also your Eventlogs (System, Applications, Kaspersky) because if have problems with your system it could be result in a KAV problem.
Do you use cloned or imaged machines and if yes are the machines cloned with or without KAV ?
Otherwise please search the forum for the 'GetSystemInfo' file run it and post the logfile here.. maybe we'll find something going this way ....
Please check also your Eventlogs (System, Applications, Kaspersky) because if have problems with your system it could be result in a KAV problem.
Do you use cloned or imaged machines and if yes are the machines cloned with or without KAV ?
Otherwise please search the forum for the 'GetSystemInfo' file run it and post the logfile here.. maybe we'll find something going this way ....
QUOTE(defekt @ 16.01.2007 17:53)
Can you check that the KAV WKS Service runs with system-account ...
A : local system account
Please check also your Eventlogs (System, Applications, Kaspersky) because if have problems with your system it could be result in a KAV problem.
A : eventlogs ok
Do you use cloned or imaged machines and if yes are the machines cloned with or without KAV ?
A : No
Otherwise please search the forum for the 'GetSystemInfo' file run it and post the logfile here.. maybe we'll find something going this way ....
A : local system account
Please check also your Eventlogs (System, Applications, Kaspersky) because if have problems with your system it could be result in a KAV problem.
A : eventlogs ok
Do you use cloned or imaged machines and if yes are the machines cloned with or without KAV ?
A : No
Otherwise please search the forum for the 'GetSystemInfo' file run it and post the logfile here.. maybe we'll find something going this way ....
Note : this happened to quite a number of PCs, i suspected the problem is with Admin Kit
Does your AdminKit download the Updates from Kaspersky ?
Have you already checked and executed the Tool 'klngchk.exe' to check if communication between Client & Server is possible ?
http://www.kaspersky.com/faq?qid=171442189
Have you already disabled the WinFirewall of XP and also checked that the service 'windows Firewall/Internetconnection sharing' is disabeld? This is mostly still active when you disable the WinFirewall also you can check to set the File-Sharing option from 'simple share' to standard (see Explorer --> Extras --> Folder-Options --> View)
Have you already checked and executed the Tool 'klngchk.exe' to check if communication between Client & Server is possible ?
http://www.kaspersky.com/faq?qid=171442189
Have you already disabled the WinFirewall of XP and also checked that the service 'windows Firewall/Internetconnection sharing' is disabeld? This is mostly still active when you disable the WinFirewall also you can check to set the File-Sharing option from 'simple share' to standard (see Explorer --> Extras --> Folder-Options --> View)
QUOTE(defekt @ 17.01.2007 18:48)
Does your AdminKit download the Updates from Kaspersky ?
A : yes
Have you already checked and executed the Tool 'klngchk.exe' to check if communication between Client & Server is possible ?
http://www.kaspersky.com/faq?qid=171442189
A : the update task sometimes is completed, so i think there is no problem on the communication between client & server
Have you already disabled the WinFirewall of XP and also checked that the service 'windows Firewall/Internetconnection sharing' is disabeld? This is mostly still active when you disable the WinFirewall also you can check to set the File-Sharing option from 'simple share' to standard (see Explorer --> Extras --> Folder-Options --> View)
A : yes
Have you already checked and executed the Tool 'klngchk.exe' to check if communication between Client & Server is possible ?
http://www.kaspersky.com/faq?qid=171442189
A : the update task sometimes is completed, so i think there is no problem on the communication between client & server
Have you already disabled the WinFirewall of XP and also checked that the service 'windows Firewall/Internetconnection sharing' is disabeld? This is mostly still active when you disable the WinFirewall also you can check to set the File-Sharing option from 'simple share' to standard (see Explorer --> Extras --> Folder-Options --> View)
A : the client is running WinXP Pro SP2 , windows firewall is enable & logon to domain, company standard policy..
Did anyone find a resolution to this problem? Nearly all of our workstations are now reporting this error to the console. We're running workstation version 5.0.528.
This fixed the problem for me. Thanks US Support!
http://www.kaspersky.com/support/wks5_mp4/...r?qid=208279058
http://www.kaspersky.com/support/wks5_mp4/...r?qid=208279058
QUOTE(benh @ 31.01.2007 04:17)
This fixed the problem for me. Thanks US Support!
<a href='http://www.kaspersky.com/support/wks5_mp4/error?qid=208279058' target='_blank'>http://www.kaspersky.com/support/wks5_mp4/...r?qid=208279058</a>
<a href='http://www.kaspersky.com/support/wks5_mp4/error?qid=208279058' target='_blank'>http://www.kaspersky.com/support/wks5_mp4/...r?qid=208279058</a>
deleted updcfg.xml from each workstation manually ?, anywhere to perform this task from Admin Kit Console
We used Zenworks to delete the updcfg.xml file. However, Kaspersky tech support suggested this
And here is the contents of the batch file he attached
QUOTE
Please save the attached file and rename it to .bat.
Then from the admin kit create a remote install package, create is from an executable. Choose this bat file. After creating the remote install package create a task from it and deploy it out to all your machines. As you can see it checks for the bad updcfg.xml file and then deletes it.
After this is done you will need to have your machines run an update.
I would stop other tasks you have running including deployment tasks.
Then from the admin kit create a remote install package, create is from an executable. Choose this bat file. After creating the remote install package create a task from it and deploy it out to all your machines. As you can see it checks for the bad updcfg.xml file and then deletes it.
After this is done you will need to have your machines run an update.
I would stop other tasks you have running including deployment tasks.
And here is the contents of the batch file he attached
QUOTE
@echo off
cd C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases
if exist "C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases\updcfg.*" goto go
if not exist "C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases\updcfg.*" goto why
:go
del updcfg.xml
:why
exit
cd C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases
if exist "C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases\updcfg.*" goto go
if not exist "C:\Documents and Settings\All Users\Application Data\Kaspersky Anti-Virus for Windows Workstations\5.0\Bases\updcfg.*" goto why
:go
del updcfg.xml
:why
exit
QUOTE(benh @ 31.01.2007 09:52)
We used Zenworks to delete the updcfg.xml file. However, Kaspersky tech support suggested this
And here is the contents of the batch file he attached
And here is the contents of the batch file he attached
i deleted the updcfg.xml from one is the workstation manually, monitoring for few days, still having same problem
updcfg.xml is more often on the machine and not only once!
search on your machine for the file and delete all of them if it doesn't work afterwords do a datfile rollback - this should help latestly.
are you sure your XP firewall is open for TCP ports 13.000 & 14.000 and for UDP port 15.000 ?
search on your machine for the file and delete all of them if it doesn't work afterwords do a datfile rollback - this should help latestly.
are you sure your XP firewall is open for TCP ports 13.000 & 14.000 and for UDP port 15.000 ?
QUOTE(defekt @ 2.02.2007 17:48)
updcfg.xml is more often on the machine and not only once!
search on your machine for the file and delete all of them if it doesn't work afterwords do a datfile rollback - this should help latestly.
are you sure your XP firewall is open for TCP ports 13.000 & 14.000 and for UDP port 15.000 ?
search on your machine for the file and delete all of them if it doesn't work afterwords do a datfile rollback - this should help latestly.
are you sure your XP firewall is open for TCP ports 13.000 & 14.000 and for UDP port 15.000 ?
a lot of workstations & Notebooks occasionally having error loading the task executable modules for global update task (Update anti-virus databases and application modules) , sometimes task can complete.
can sync with Admin Kit, XP firewall is open for TCP ports 13.000 & 14.000 and for UDP port 15.000
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