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Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus for Windows
ohsnap
Hello !
I installed the KAV 2013 trial , and after the required system restart , downloads in chrome stoped working ; on any filetypes i'm getting > Virus Scan Failed - Antivirus software failed unexpectedly while scanning this file . I removed KAV with the utility supplied here , reinstalled chrome too , but im still getting that error message . Chrome Version 25.0.1364.97 m

I've searched for answers on google support group , and i found this :

QUOTE
I had this problem too.
It took some investigating but I fixed it by finding and renaming "avgoff2k.dll" to "avgoff2k.bak". I don't use AVG (but used to) but renaming this DLL and restarting chrome fixed my problem.
(The DLL was located in "C:\Program Files (x86)\AVG\AVG8" for me)


I never used avg , so has to be kaspersky related . Maybe same dll is causing this , like in that case , but i don't know where it could be located . Help ? cool.gif
ohsnap
Ok , so my event viewer has this :
QUOTE
Application: Kaspersky Internet Security 2013 -- Error 1922.Service Kaspersky Anti-Virus Service (AVP) could not be deleted. Verify that you have sufficient privileges to remove system services.

My Windows (Xp sp3 32b) has just 1 account , with administrator rights .

http://www.getsysteminfo.com/read.php?file...607b84a91e3f0de
richbuff
Welcome. Your log shows that Kaspersky is removed, and that you installed another anti-virus yesterday.

Since the error started when you installed Kaspersky, I will request another log, to take another look.

Please attach the zipped virusinfo_syscure.zip; instructions, see: http://forum.kaspersky.com/index.php?s=&am...st&p=678334
ohsnap
QUOTE(richbuff @ 24.02.2013 02:08) *
Welcome. Your log shows that Kaspersky is removed, and that you installed another anti-virus yesterday.

Since the error started when you installed Kaspersky, I will request another log, to take another look.

Please attach the zipped virusinfo_syscure.zip; instructions, see: http://forum.kaspersky.com/index.php?s=&am...st&p=678334


Thanks ! Problem still persists , after trying different chrome versions (beta,canary) ; now i'm using a IDM (internet download manager) to handle chrome downloads pardon.gif
richbuff
You're welcome. There are no Kaspersky leftovers showing up in your log.

Please try with TuneupUtilities uninstalled, for two reasons. First, such applications can do more harm than good, and second, your installation of TuneupUtilities has some problems.

I took a look here, https://www.google.com/search?q=chrome+Anti...nning+this+file and the only Kaspersky related result was this topic.

Google search this forum results in same thing: this topic is the only result.
ohsnap
QUOTE(richbuff @ 24.02.2013 10:23) *
You're welcome. There are no Kaspersky leftovers showing up in your log.

Please try with TuneupUtilities uninstalled, for two reasons. First, such applications can do more harm than good, and second, your installation of TuneupUtilities has some problems.

I took a look here, https://www.google.com/search?q=chrome+Anti...nning+this+file and the only Kaspersky related result was this topic.

Google search this forum results in same thing: this topic is the only result.


TuneUp install may be faulty , but it's not causing this . The only thing that TuneUp did wrong , is one of the 'tasks' (that i've set! haha) which removes 2 days old system restore backups .Probably a system restore ,to the point before kaspersky install , would have fixed this . Anyway , as i said , this issue has popped up right after KAV install ,so here is more info about this issue :
QUOTE
"Virus Scan Failed"/"Anti-virus software failed unexpectedly while scanning this file."

As the longer description says, this indicates that anti-virus software failed
unexpectedly. We show this status when the IAttachmentExecute::Save() returns
a value other than what it's documented to return and the downloaded file was
deleted.

In all the cases that we looked at, this condition indicates that something
went wrong during the scan. By default IAttachmentExecute::Save() deletes the
downloaded file.

Some of the reasons why this would happen :

- Downloads were blocked by security policy:

Check whether the security settings are set correctly. See: http://support.microsoft.com/kb/174360. For example: if a website is in a zone with a high security level (Restricted Sites zone), then downloads will be disabled from that website.

- Malware:

Check for malware. In one case a DLL associated with malware was registered as implementing the IOfficeAntiVirus interface. Attachment Services invokes all such implementations on the user's machine in order to scan a downloaded file. The DLL was blocked by the system causing the scan to fail and the downloaded file to be deleted.

- Misconfigured or malfunctioning anti-virus programs.

- Registry corruption:

In at least one case, the cause was corrupted or missing registration information for CLSID_InternetSecurityManager. Running 'regsvr32 urlmon.dll' could resolve this.

- Disk corruption:

Failure to load and execute an IOfficeAntiVirus implementation due to disk errors caused the scan to fail.

None of these are issues with Chrome.


As a temp fix , i found this :
CODE
Start->run regedit

Find this key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments
Set ScanWithAntiVirus to 1.


Now downloading with chrome works again ; yay dance2.gif ! Also , thanks richbuff for your support !
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