Kaspersky Lab Forum > KAV causes circular reboots

Full Version: KAV causes circular reboots

Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses

wlr3

1.11.2006 18:03

I'm currently evaluating KAV for possible deployment on our corporate network.

I've purposely infected the computer with lots of fun stuff and when KAV starts it generates this message:

CODE

Event type: Virus detected
Severity: Critical
Application: Kaspersky Anti-Virus 5.0 for Windows Workstations
Version: 5.0.712
Task name: Scan at Kaspersky Anti-Virus startup
Computer: MALWARE2
Group: test
Time: Wednesday, November 01, 2006 9:51:47 AM
Description: Memory object WINLOGON.EXE [pid:196]\winnsn32.dll is infected with the virus Trojan.Win32.Agent.vg

Then the computer spontaneously reboots. I've changed the policy from "recommended action" to "prompt", but the issue still occurs.

Any help on this one?

Tybilly

1.11.2006 20:07

Hi,

Try to perform a full scan in safe mode.

IztokK

1.11.2006 21:01

QUOTE(wlr3 @ 1.11.2006 17:03)

I'm currently evaluating KAV for possible deployment on our corporate network.

I've purposely infected the computer with lots of fun stuff and when KAV starts it generates this message:

CODE

Then the computer spontaneously reboots. I've changed the policy from "recommended action" to "prompt", but the issue still occurs.

Any help on this one?

Hello!

Install KAV for windows workstation 6 (beta) and create Rescue disk. Run this rescue disk on infected computer.

Oleg Fedko

2.11.2006 12:33

QUOTE(wlr3 @ 1.11.2006 19:03)

Then the computer spontaneously reboots.

The reason is that infected procceses should be terminated.
And when you terminate winlogon process the Windows is rebooting.
Try to scan without "System Memory".

P.S. In KAV 6 this problem was resolved.

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