Dear All:
I am sorry for my english.

Our customer was using KAV for Domino 5.5.997 for 2 months.

There's a problem occurred last week. The Mail Service was stopped and

continued showed the error log below:

KavDbScanner: File Snake FA.zip moving error. Error: You must supply the bulk decryption key in order to extract this file object.

2006/10/31 14:54:17 KavDbScanner: Error creating quarantine object. Error: File does not exist

[05FC:0002-0B6C] 2006/10/31 16:13:06 KavReplMonitor: Error opening document 0x0000. Error: Invalid or nonexistent document

0604:0002-0F58] 2006/10/31 18:02:47 KavReplMonitor: Error opening document 0x2cfc2. Error: Document has been deleted

What document are deleted? What’s happen with this error log?

I try to start the Mail Service but it suddenly stopped in few minutes.

When I stop the service “KavReplMonitor”. Everything is fine.

Would you please help me to solve this problem?

Thanks for your help!!

Dear Chandler!

Could you please give some comments on the situation! Let's try to solve your problem.
First of all, what do you mean under the term "Mail Service" when we talk about Domino?
What exactly do you do to start or stop it? How do you monitor it's started or stopped?

Thanx for detailed unswer.