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Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky PURE & Kaspersky Total Security
tcblack
Pure 2.0 keeps crashing with one license issue after another.
I have already created a report with Kaspersky (313981290), but email support is painfully slow for security software that makes me feel insecure - the problem will not go away.

I have multiple times:
Reinstalled Pure 2
Updated databases, stopped kasperskey, restarted kaspersky. It will work for awhile and start crashing again with bad database updates.
Chkdsk /f /r /v c: reports no problems.

I am getting varied reports of bad database updates, corrupted updates, blacklisted licenses and more.

Please, I just want this to work - it used to work. it doesn't. I can't trust Kaspersky anymore and I still have about two years worth of license (wasted?) on five different computers.


http://www.getsysteminfo.com/read.php?file...41a4ac615dad88f

So what do I do now? How can I fix this?
richbuff
Please attach the update report.
Computer Protection > Report > Detailed report > upper right, drop down from Protection center, to Update center > upper right Save > save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Also, right click the red K tray icon. What is the full build number, including the little letters in the parenthesis?

Also, please re-contact Tech Support and remind them that the issue is ongoing.
tcblack
QUOTE(richbuff @ 12.07.2012 07:06) *
Please attach the update report.
Computer Protection > Report > Detailed report > upper right, drop down from Protection center, to Update center > upper right Save > save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Also, right click the red K tray icon. What is the full build number, including the little letters in the parenthesis?

Also, please re-contact Tech Support and remind them that the issue is ongoing.

Just an update: tech is continuing to work on all of the base level stuff like uploading my logs and running CHKDSK until I turn blue.
I know it's all groundwork.
I'll upload my update log.
Click to view attachment
tcblack
QUOTE(tcblack @ 19.07.2012 01:26) *
Just an update: tech is continuing to work on all of the base level stuff like uploading my logs and running CHKDSK until I turn blue.
I know it's all groundwork.
I'll upload my update log.
Click to view attachment

Another update while Pure is downloading for a fresh install.
This license thing is killing me. I feel so unsafe on the internet.

So far......
FAIL: I have many dozens of times "fixed" the problem by updating, exiting, restarting Kaspersky Pure 2.x (KP2). Problem returns.
FAIL: I have deleted my license information, rebooted and reapplied my license. Problem continues.
FAIL: I am currently uninstalling KP2 completely and preparing to run the kavremover tool before rebooting twice and reinstalling. I mark this fail because even if this fixes the problem (I don't think it will) this is the WRONG solution. dash1.gif

Biggest fail of all? I am not getting my actual job done because I keep trying to fix KP2.
tcblack
Curiously.... My license data is still there

I uninstalled KP2 and removed the license file via the uninstaller.
I ran the kav removal tool.
I rebooted several times during the process.

This does not bode well in my mind for fixing the problem.

FAIL.

Does that sound harsh?
Kariput
QUOTE(tcblack @ 25.07.2012 14:04) *
Another update while Pure is downloading for a fresh install.
This license thing is killing me. I feel so unsafe on the internet.

So far......
FAIL: I have many dozens of times "fixed" the problem by updating, exiting, restarting Kaspersky Pure 2.x (KP2). Problem returns.
FAIL: I have deleted my license information, rebooted and reapplied my license. Problem continues.
FAIL: I am currently uninstalling KP2 completely and preparing to run the kavremover tool before rebooting twice and reinstalling. I mark this fail because even if this fixes the problem (I don't think it will) this is the WRONG solution. dash1.gif

Biggest fail of all? I am not getting my actual job done because I keep trying to fix KP2.

I feel your pain, brother. I also had multiple failures of ImPure 2 due to license issues. I finally gave up and loaded in Pure 1 for which the license is also valid. Pure 1 has been working flawlessly since I switched back about 2 months ago.

I reverted to the older version before the ImPure 2 Patch C "fix" was released and I have not reloaded the Patch C version. I wasted way too much time trying to get ImPure 2 to work and I have lost confidence in the product.

Since your problem doesn't seem to be going away and unless there are some features of ImPure 2 that are vital to you, I suggest you take a step backward like I did.
tcblack
QUOTE(Kariput @ 26.07.2012 00:00) *
Since your problem doesn't seem to be going away and unless there are some features of ImPure 2 that are vital to you, I suggest you take a step backward like I did.

Sigh. I may take your advice next week if this continues. I'm now up to a few stable hours.

Even more strange: I have four other computers running KP2 (I have a five computer license for 3 yrs). None of them are currently having problems.

richbuff
Please go ahead and re-contact Tech Support. Please also post your tech support case number.
590700
I feel sorry for you. I have been fighting the same issue on a new build for right at a month now.

At the instructions of 3 techs:

I have booted in safe mode and ran scans, created reports and sent them off.
I have uninstalled and re-installed.
I have closed out and re-started.

I have multiple case numbers, because I keep getting replies from different techs.

I once was told about Level 2 techs. I was asked to run a deep scan and report back. I did as instructed and haven't heard a word. That was on Monday.

In all of the emails, I asked if all else fails, can I revert back to KIS and I have been told YES. Tonight, I get another email telling me NO, its been over 6 months (2 year renewal for a 5 PC license), and to contact some other company.

I have a brand new build that I can't use because Pure 2.0 won't work. I have Kaspersky washing their hands of the problem.

This blows.
Kariput
QUOTE(590700 @ 26.07.2012 20:46) *
I feel sorry for you. I have been fighting the same issue on a new build for right at a month now.

At the instructions of 3 techs:

I have booted in safe mode and ran scans, created reports and sent them off.
I have uninstalled and re-installed.
I have closed out and re-started.

I have multiple case numbers, because I keep getting replies from different techs.

I once was told about Level 2 techs. I was asked to run a deep scan and report back. I did as instructed and haven't heard a word. That was on Monday.

In all of the emails, I asked if all else fails, can I revert back to KIS and I have been told YES. Tonight, I get another email telling me NO, its been over 6 months (2 year renewal for a 5 PC license), and to contact some other company.

I have a brand new build that I can't use because Pure 2.0 won't work. I have Kaspersky washing their hands of the problem.

This blows.


The ImPure 2 license is valid for older versions of Pure. Here's a link to the KL download for Pure 1, Release 2 which is what I reverted to. It was problem free before I "upgraded" to ImPure 2 and has continued to work fine for the two months since I went back to it.

Pure 1, Release 2
590700
QUOTE(Kariput @ 27.07.2012 10:07) *
The ImPure 2 license is valid for older versions of Pure. Here's a link to the KL download for Pure 1, Release 2 which is what I reverted to. It was problem free before I "upgraded" to ImPure 2 and has continued to work fine for the two months since I went back to it.

Pure 1, Release 2


Thanks man!

I'll run this, but I still don't trust imPure. dam, i've got 372 days remaining on this POS.

its really a dam shame you have to run an old program to get it to work.
tcblack
QUOTE(tcblack @ 11.07.2012 21:02) *
Pure 2.0 keeps crashing with one license issue after another.
I have already created a report with Kaspersky (313981290), but email support is painfully slow for security software that makes me feel insecure - the problem will not go away.


Sigh. It is back. But this time I had run for a few months without problem. But this morning, within an hour of Microsoft update running the symptom's returned with a vengeance.
I've filed a new report: 314201548 with tech. So we will wait and see what happens.

Unfortunately SOMETHING (not me) turned OFF my system restore so I cannot even roll back the changes. mad.gif

But here is what MS did to my system this morning if someone wants to take a look.

Here are the 22 patches. One of them has broken Kpure2. I cannot be the only one. Nor can I fix this.

------------------------------------------------------------

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:05 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft Outlook 2010 32-Bit Edition. This update provides the latest fixes to Microsoft Outlook 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2687623

Help and Support:
http://support.microsoft.com/?LN=en-us
------------------------------------------------------------
Update for Windows 7 for x64-based Systems (KB2761217)

Installation date: ‎11/‎15/‎2012 8:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2761217

Help and Support:
http://support.microsoft.com

------------------------------------------------------------

Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:05 AM

Installation status: Successful

Update type: Important

A security vulnerability exists in Microsoft Excel 2010 32-Bit Edition that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.

More information:
http://support.microsoft.com/kb/2597126

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------


Security Update for Windows 7 for x64-based Systems (KB2727528)

Installation date: ‎11/‎15/‎2012 8:05 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkId=260820

Help and Support:
http://support.microsoft.com


------------------------------------------------------------

Update for User-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685813)

Installation date: ‎11/‎15/‎2012 8:06 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2685813

Help and Support:
http://support.microsoft.com



------------------------------------------------------------


Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2729452)

Installation date: ‎11/‎15/‎2012 8:06 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkID=248034

Help and Support:
http://support.microsoft.com


------------------------------------------------------------

Windows Malicious Software Removal Tool x64 - November 2012 (KB890830)

Installation date: ‎11/‎15/‎2012 8:07 AM

Installation status: Successful

Update type: Important

After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.

More information:
http://go.microsoft.com/fwlink/?LinkId=39987

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Security Update for Microsoft .NET Framework 4.5 on Windows 7, Vista, Server 2008, and Server 2008 R2 for x64 (KB2737083)

Installation date: ‎11/‎15/‎2012 8:09 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkId=262863

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Update for Microsoft Office 2007 suites (KB2596848)

Installation date: ‎11/‎15/‎2012 8:09 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft Office 2007 suites . This update provides the latest fixes to Microsoft Office 2007 suites . Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2596848

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------

Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2761451)

Installation date: ‎11/‎15/‎2012 8:09 AM

Installation status: Successful

Update type: Important

Security issues have been identified that could allow an attacker to compromise a system that is running Microsoft Internet Explorer and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this item, you may have to restart your computer.

More information:
http://go.microsoft.com/fwlink/?LinkId=268299

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Update for Microsoft Office 2007 suites (KB2596660)

Installation date: ‎11/‎15/‎2012 8:09 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft Office 2007 suites . This update provides the latest fixes to Microsoft Office 2007 suites . Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2596660

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------

Update for Windows 7 for x64-based Systems (KB2750841)

Installation date: ‎11/‎15/‎2012 8:10 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2750841

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:10 AM

Installation status: Successful

Update type: Important

This update provides the latest junk email and malicious links filter definitions for Microsoft Office 2010 32-Bit Edition.

More information:
http://support.microsoft.com/kb/982726

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:10 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft Office 2010 32-Bit Edition. This update provides the latest fixes to Microsoft Office 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2687509

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------


Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)

Installation date: ‎11/‎15/‎2012 8:10 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2685811

Help and Support:
http://support.microsoft.com


------------------------------------------------------------

Security Update for Microsoft .NET Framework 4.5 on Windows 7, Vista, Server 2008, and Server 2008 R2 for x64 (KB2729460)

Installation date: ‎11/‎15/‎2012 8:11 AM

Installation status: Failed

Error details: Code 643

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkID=265152

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:11 AM

Installation status: Failed

Error details: Code 89B

Update type: Important

Microsoft has released an update for Microsoft OneNote 2010 32-Bit Edition. This update provides the latest fixes to Microsoft OneNote 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2687277

Help and Support:
http://support.microsoft.com/?LN=en-us



------------------------------------------------------------


Security Update for Windows 7 for x64-based Systems (KB2761226)

Installation date: ‎11/‎15/‎2012 8:11 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkId=270856

Help and Support:
http://support.microsoft.com


------------------------------------------------------------

Update for Windows 7 for x64-based Systems (KB2763523)

Installation date: ‎11/‎15/‎2012 8:11 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/2763523

Help and Support:
http://support.microsoft.com



------------------------------------------------------------

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 8:12 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft SharePoint Workspace 2010 32-Bit Edition. This update provides the latest fixes to Microsoft SharePoint Workspace 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2589371

Help and Support:
http://support.microsoft.com/?LN=en-us





------------------------------------------------------------



Security Update for Microsoft .NET Framework 4.5 on Windows 7, Vista, Server 2008, and Server 2008 R2 for x64 (KB2729460)

Installation date: ‎11/‎15/‎2012 9:31 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkID=265152

Help and Support:
http://support.microsoft.com




------------------------------------------------------------



Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition

Installation date: ‎11/‎15/‎2012 9:31 AM

Installation status: Successful

Update type: Important

Microsoft has released an update for Microsoft OneNote 2010 32-Bit Edition. This update provides the latest fixes to Microsoft OneNote 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.

More information:
http://support.microsoft.com/kb/2687277

Help and Support:
http://support.microsoft.com/?LN=en-us


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