Hi there, I am a total newbie to forums and not sure if I am doing this right, so apologies in advance if not doing this right.
I just upgraded from KIS 2011 to KIS 2012 and my Virtual Keyboard refuses to enter characters into any field..????? I REALLY love this feature and sorely missing it!
My OS is Windows 7-home premium, using IE9, both are up to date. From what I have read, I am fairly certain I did a Clean install.
I checked out your and others suggestions given to gloria.g who was having the same issue, but I have tried All the suggestions given to gloria.g with NO luck!!
I have tried the following:
Uninstalled KIS 2012 > reboot > re-installed > reboot > updated > reboot > updated again > reboot > full scan > reboot.
Not sure if this is relevant - before doing the first update, main menu said; database has not been updated for a long time. I then got the same message AFTER doing the first update, which is why i ran a second update, then all was fine.
Also tried using Virtual keyboard in Safe Run - no luck their either. It also does not make any difference when i try opening VK by right-clicking K icon (bottom right) and going to tools > Virtual Keyboard.
All four Kaspersky add-ons are enabled in my Toolbars and Extensions menu.
Windows defender/firewall are showing they are turned off.
Would REALLY appreciate help on this matter.