Help - Search - Members
Full Version: Kaspersky breaking justin.tv & twitch.tv player
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus for Windows
hello_boo
Hello, I have been having some issues with justin.tv & twitch.tv when using Kaspersky Internet Security 2012. Basically, for the last month or two (this is a recent problem) whenever I go to view a stream on either justin.tv or twitch.tv my browser (both Firefox and Chrome have this problem) constantly freezes every 5-10 seconds making it unbearable to watch any streams. This is definitely an issue with Kaspersky because if I turn off live protection I no longer have any issues with my browser freezing. I am currently using the most recent version of Kaspersky Internet Security 2012. I also tried tested it with an older version of Kaspersky 2011 on another computer and sure enough it also has the same problem. As you can see this is a pretty serious issue seeing as it's now pretty much impossible to view anything on these two websites. Any help is appreciated. Thanks.
tdak
also having the same problem in firefox but on internet explorer the page load up fine. only way to watch with firefox is to pause kaspersky, open up the page, then resume kaspersky, which can be annoying.
didn't use to have this problem a few months ago, but i guess update mess something up.
jeansamedi
I am also having the same issue. It is happening in chrome and firefox; I have not tried internet explorer. The only way it works for me is for me to exit KIS completely, start the stream, load the chat, and then enable again.
Synt
Got the same problem here.
Started about one month ago or so.
C. Diepenbroek
If the video player on either websites uses a local plugin, add the plugin to the trusted applications. Does that change anything?
Synt
QUOTE(C. Diepenbroek @ 16.02.2012 11:32) *
If the video player on either websites uses a local plugin, add the plugin to the trusted applications. Does that change anything?


Local plugin?

anyway to check that?

Also adding firefox plugin container to trusted would kind of defeat the purpouse of Kaspersky.
GreenHulk
i got the same problem. and it doesent help to put the plugin container to trusted programs.

Seriously, this has to be fixed or i will leave kaspersky...
Whizard
Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com
Synt
QUOTE(Whizard @ 17.02.2012 17:14) *
Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com

http://www.getsysteminfo.com/read.php?file...7802cb3432e9dca
richbuff
Your crack is crashing:
CODE
Faulting application name: keygen.exe, version: 0.0.0.0, time stamp: 0x2a425e19 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319 Exception code: 0x0eedfade Fault offset: 0x0000b9bc Faulting process id: 0xa74 Faulting application start time: 0x01ccece2e25f0652 Faulting application path: H:\IDM.UltraEdit.v17.30.0.1014.Incl.Keymaker-CORE\keygen.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: 228842ed-58d6-11e1-9839-8c89a55ac1c3


Please try with all the bad stuff removed from the PC. Any better?

If still no go on a clean PC, pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk
Synt
QUOTE(richbuff @ 18.02.2012 00:35) *
Your crack is crashing:
CODE
Faulting application name: keygen.exe, version: 0.0.0.0, time stamp: 0x2a425e19 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319 Exception code: 0x0eedfade Fault offset: 0x0000b9bc Faulting process id: 0xa74 Faulting application start time: 0x01ccece2e25f0652 Faulting application path: H:\IDM.UltraEdit.v17.30.0.1014.Incl.Keymaker-CORE\keygen.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: 228842ed-58d6-11e1-9839-8c89a55ac1c3


Please try with all the bad stuff removed from the PC. Any better?

If still no go on a clean PC, pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk



Nope still not better.
since i've had the problem since before any crashing app.
lddbck
Seems you have to disable File Antivirus protection to fix this problem. Once the chat box loads your OK to enable protection again which is a hassle. Chrome and Firefox are the ones having this issue. Any idea if there is a permanent fix without having to make ourselves vulnerable?
richbuff
Welcome.
QUOTE(Whizard @ 17.02.2012 08:14) *
Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com


Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com
Victor Mizer
QUOTE(Whizard @ 17.02.2012 08:14) *
Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com


I have been wondering what was causing this problem when I tried to watch twitch.tv streams... now I know. dash1.gif

edit: quote the instructions.
VirusH5N1
when I watching a live steam VDO in http://en.twitch.tv/ website

my web browser has freeze a while

IE,Chrome,Firefox have a same problem too

and when I close antivirus program this problem has been gone

ps.sorry for my terrible language mad.gif
VirusH5N1
QUOTE(rudger79 @ 1.03.2012 02:58) *

thanks alot man ay.gif
VirusH5N1
QUOTE(VirusH5N1 @ 1.03.2012 02:00) *
when I watching a live steam VDO in http://en.twitch.tv/ website

my web browser has freeze a while

IE,Chrome,Firefox have a same problem too

and when I close antivirus program this problem has been gone

ps.sorry for my terrible language mad.gif

http://www.getsysteminfo.com/read.php?file...b6fe0d7f5511896
richbuff
Please clean install Kaspersky Anti-Virus 2012.

Clean install instructions, links and tips are located in the second and third Important topics. After you clean install Kaspersky Anti-Virus 2012, do a databases update > reboot.

If still no go after that, please contact Tech Support, as mentioned and linked in this topic thread.
nyderic
Every Kaspersky user seems to suffer from this problem. When you google for the problem you'll see that it's been over a month now and there's still no fix in sight?!
man_flannel
Is the problem with Kaspersky antivirus and the Jtv and Twitchtv chats going to be resolved anytime soon? If you don't know, Kaspersky causes the chat windows to take a long time to load, temporarily freezing them and the browser. This is a documented problem, and seems like a significant problem as these are popular websites. If this isn't resolved, I am going to have to disable and or uninstall the program and get my services elsewhere. I have the worst luck with electronics and computers. I always seem to draw the short straw lol.
richbuff
Welcome.
QUOTE(Whizard @ 17.02.2012 08:14) *
Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com


Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com

man_flannel
QUOTE(richbuff @ 10.03.2012 01:32) *
Welcome.

Please post a GSI link from your machine. Pending the resolution contact tech support at my.kaspersky.com


What the heck is a GSI link?
richbuff
Click to view attachment

Please include the GSI report link and the GSI log when you contact Tech Support about this issue.

Please see the small print that is located at the bottom of this message.
fredkruge
Im having a similar issue, if I open a twitch.tv stream with kaspersky components fully enabled it gets spikes and freezes, sometimes freezes for a long time and I close it (web page stops responding, I close it) and it thinks its a crash. This is happening to me while using Google Chrome, internet explorer seems to be fine. Also, when I paused KIS protection and opened up the stream on twitch.tv let it load then resume KIS protection the page doesnt have any issues.

GSI info
fredkruge
Something to note, if I pop out the video player and close the main channel page for whatever stream im watching it doesnt lag at all.
Danila Tyurin
to All,

Please send request to Kaspersky Lab Support: http://support.kaspersky.com/helpdesk.html
DeadBeginning
Every time i try to watch a stream on justin.tv or twitch.tv my chrome browser crashes, the video never loads neither does the chat. If I disable Kaspersky i can watch streams perfectly fine. Is there a fix for this?

not sure it will help, but here is a GSI log: http://www.getsysteminfo.com/read.php?file...9e19a2aa7dd1943
rudger79
Welcome
QUOTE(DeadBeginning @ 23.03.2012 19:43) *
Is there a fix for this?
Post #27 http://forum.kaspersky.com/index.php?s=&am...t&p=1821185
nyderic
The problem still isn't fixed. It's almost been 5 months now.
richbuff
This is your third post for this issue in as many minutes.

Now, it has been 5.00000314159 months, and it still has not been fixed. Please continue this issue with Tech Support, as this is not forum-resolved, yet.

Closed to facilitate management of fruitless bumping.



---------------
Please Contact Tech Support For This Issue.
Danila Tyurin
Hi All,

The problem is not our product. The problem with this site. Obviously, the problem in this script:
CODE
http://www-cdn.jtvnw.net/javascripts/c85fde6c_xarth_default.js


Please contact the System Administrator of this site.

Thanks.


Closed.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2014 Invision Power Services, Inc.