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Kaspersky Lab Forum > English User Forum > Virus-related issues
4secure0
OS version Microsoft Windows Vista Home Premium, Service Pack 2, 64-bit
AntiVirus: Kaspersky 2012, Updated and Enabled

I am working on a family member's computer that was infected with the Backdoor.Win32.ZAccess.aug via "Privacy Protection" scam. I was able to manually remove this ".exe malware" portion. Also ran the TDSSKiller utility, but this did find any threats nor resolve the issue. KAV recognizes the virus, continuously attempts to delete it, restarts the PC, and then it becomes a vicious cycle to no avail.

I have read all the posts, tried all the posted suggestions without any results. Security Problems Dashboard reads:

Detected HEUR:Backdoor.Win64.Generic
Object: c:\Windows\System32\consrv.dll

Detected Backdoor.Win32.ZAccess.aug
Object: C:\Windows\assembly\GAC_32\Desktop.ini

Your attention and assistance resolving this anoying virus would be greatly appreciated.
richbuff
Welcome. Please see the first Important topic. There, you will find instructions for the two preliminary logs. And screenshot of the detection details.
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