OS version Microsoft Windows Vista Home Premium, Service Pack 2, 64-bit
AntiVirus: Kaspersky 2012, Updated and Enabled
I am working on a family member's computer that was infected with the Backdoor.Win32.ZAccess.aug via "Privacy Protection" scam. I was able to manually remove this ".exe malware" portion. Also ran the TDSSKiller utility, but this did find any threats nor resolve the issue. KAV recognizes the virus, continuously attempts to delete it, restarts the PC, and then it becomes a vicious cycle to no avail.
I have read all the posts, tried all the posted suggestions without any results. Security Problems Dashboard reads:
Detected HEUR:Backdoor.Win64.Generic
Object: c:\Windows\System32\consrv.dll
Detected Backdoor.Win32.ZAccess.aug
Object: C:\Windows\assembly\GAC_32\Desktop.ini
Your attention and assistance resolving this anoying virus would be greatly appreciated.