I have recently installed Kaspersky Internet Security 2011. The first thing I did was run a full system scan. This took 15 hours.
Once completed the application found some viruses. There was/is a Red notification at the top that says "Your computer security is at risk" and has a button named "Fix it now". Sadly whenever I click that button nothing happens - there is nothing to indicate the application recognizes my action.
I have rebooted my system twice and still this button does not respond. Eventually I figured out that I could click what turns out to be a big round button (I initially thought it was like a Light buld - Green for good Red for bad).
A new window opens and I an presented with a screen that says "Threats have been detected" and a button labeled "neutralize all". Again, when I click this button nothing seems to happen.
If I look at the details I see that I have 12 detected threats. It appears I should be able to "move to Quarantine" or "Disinfect all".
I'm not sure what the recommended next step is? What is the difference? The help file says this:
Move to QuarantineBut it does not really help to explain what it does? If I click on the link I get a box and am prompted to open a file - but what file I don't know - and even if I did know, I don't know what would happen? Should I quarantine all viruses or just delete/disinfect/neutralize?
This link allows you to open the standard window for moving the selected file to Quarantine
Alternatively I can disinfect all. Again, when I click this button nothing seems to happen (other than the button moving up and down). I assume this should effectively delete or remove the viruses. But I do wonder how this differs from neutralize.
In general I find the instructions quite light on details. For example the help file on Disinfect all says:
Disinfect all. Allows you to send all objects from the list of threats for disinfection.This doesn't really say much to me aside from the obvious. What exactly happens when I disinfect something (as opposed to neutralize or quarantine)?
I'm sorry if this all sounds a bit thick, but I have been through the help files several times and searched these forums all with no luck. If I've missed the bleeding obvious please accept my apology. There appears to be a lot of help on "how to scan" and the like but really nothing on what to do next? And while I'm scanning, should I delete viruses as it's going along or wait the 15 hours until it's done.