There, there richbuff... *patting you on the head*
I didn't intend to seem like I was 'yelling' at you. I'm just very upset and frustrated with this problem. I was 'shouting' at the sky!
As I stated in my first posting, I already contacted Kaspersky via your suggested link on Sunday, Sept. 5. I received the 'New Case # CAS-526642-Y5CX0F has been created... CRM:01748325' email shortly thereafter. I understood, that it being a Sunday of a 3-day holiday weekend, I would not be getting any replies until at least Tuesday.
Shortly after this, on Sunday, I received the generic 'Have you tried any of these fixes' email, which explained how to do a full scan in Safe Mode, etc., with the following note:
"Note: The solutions provided below are provided to you based on the type of issue you selected when submitting your case to support. Unfortunately due the high number of submitted cases we receive, we are not always able to address each case individually. If the solutions provided below do not address your issue or you need further assistance, please reply back to this email and a technician will be sure to respond to you within 24-48 hours."
I looked them over and did not see any applicable situations to my particular problem, so I did the final suggestion:
"Create an AVZ Report:
"We have a standalone tool called AVZ that you can download. Please download the file from:
1. Save the file from the link to your Desktop: http://z-oleg.com/avz.exe
2. If present, right-click on the Kaspersky K in the lower right corner and choose Exit.
3. Open the AVZ program you saved in Step 1.
4. In the AVZ program, go to the File menu, then select Custom scripts.
5. Copy and paste the below script into the Custom scripts window, including the "begin" and "end." lines or the script will not work.
ExecuteSysCheckEX('C:\AVZ_Report_syscure.htm', $FFFFFF, true, 1+4+8+16);
6. Close your email program, then click the Run button in the AVZ program.
7. After that completes, please email the file: C:\AVZ_Report_syscure.zip as an attachment."
I did this on Sunday, 09/05/2010 at 4:12 pm, sending the 'GetSystemInfo_BOB-PC_Bob_2010_09_05_15_09_12.zip' attachment to 'Kaspersky Support USA [mailto:firstname.lastname@example.org]'.
I will now post the courteous, helpful and satisfying reply/response to my problem/issue with the software I have been purchasing since sometime in the mid-1990's:
...'looking the other way'
...'ignore me and hopefully I'll go away'
...and my big red KIS 2011 desktop gadget is a constant reminder that it is not functioning properly!
So, again, please
pardon and excuse me for expressing my frustration in my previous post by using larger font and an 'angry' red color.
Oh, and just so's you know... I, too, have been a 'moderator' in several chat groups and forums over the years, where I had the 'power' to knock someone out of the group for a day, or banish them from the server forever. And being from a work-background where I had to deal with decisions regarding the use of deadly force on a daily basis, I consider myself a very level-headed individual.
~Peace on Earth, Good Will towards Moderators and Readers~