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Kaspersky Lab Forum > English User Forum > Virus-related issues
chongtham
My computer has been behaving strangely in the last 2 weeks, The internet explorer shuts down whenever I open my Bank Web site...It simply zoop and the the whole internet explorer shuts down. Surprisingly my bank account can be open from Opera. The internet explorer opens all other web sites except my bank web site, it simply shuts down wheneverm I try to log on my bank account. I ran Combofix it doesn't detect anything serious. This is a strange behaviour of Internet Explorer and I am worried about my security. Any Help??
chongtham
My Combfix log is attached below.
Whizard
Does it work if you right click on K>>choose Exit?
richbuff
In addition to what Whizard requests:

1) Please do not run Combofix unless individually requested by a malware removal person.

2) Please do not post unrequested Combofix logs.

3) Please do not post Combofix logs in Home User section. That is what the Virus section of the forum is for.

4)
QUOTE
...it doesn't detect anything serious.
Maybe not, therefore, moved to Virus section.
chongtham
I exit KIS and tried to open the web site. The welcome page is open but as soon as I tried to open the login page the internet explorer shuts down. Strange! Opera can still open the page.
richbuff
Please attach the zipped virusinfo_syscure.zip; instructions, see: http://forum.kaspersky.com/index.php?s=&am...st&p=678334
chongtham

zipped virusinfo_syscure.zip
richbuff
Run the script that is attached near the bottom of this post, instructions: http://forum.kaspersky.com/index.php?s=&am...st&p=678328 PC will reboot:

Then, run this one:
CODE
begin
CreateQurantineArchive('c:\quarantine.zip');
end.

A file called quarantine.zip should be created in C:\. Then please zip up C:\qoobox\quarantine and upload both it and C:\quarantine.zip to a filehost such as http://rapidshare.com/
Then, Private Message me the Download link to the uploaded file. Click my user name and select Send message. Lastly, uninstall Combofix by: pause Kaspersky > Start > run >
type combofix /u > ok. Or Start > run > type thefix /u > ok. Restart Kaspersky.

Also, if you use Windows System restore, turn it off > reboot. This to remove malware from system volume information files. Then turn system restore back on, if you wish. How to turn it off/on: http://support.kaspersky.com/faq/?qid=208279208

Also, scan with Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php Update it first, scan and attach its log, but Please Don't fix anything yet, until the log is reviewed.
richbuff
I just received your PM, thank you for the links. The Combofix icon should be gone, if not, right click it and delete it. Fix what Malwarebytes detects, you log is attached:
chongtham
The problem still persist. Whenever I try to open the login page the Internet Explorer shuts down along with all the open sites in the other tabs. I Will wait for newer updates for a day or two. Strange!!
richbuff
D:\Softwares2\Sandboxie.v3.36.WinAll.Incl.Keygen-CRD\keygen\keygen.exe

Please avoid all such items, for several important reasons.

If the issue appears to be Kaspersky related, you can contact Tech Support, link is at upper left of this forum page.
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