I've recently uninstalled CA security via Add/Remove programs. However, when I try to install a trial version of Kaspersky Security 2010, it says that an incompatible installation of CA security is still there. I've run a removal tool by CA, manually deleted registry folders, and ran CCleaner. CA is nowhere to be found anymore; not in the registry, not in add/remove programs, all programs, etc. I've also rebooted my PC.

Is it a false reading? Is it somewhere else that I'm unaware of?

Are there any other removal tools or instructions?

My PC is on Windows Vista Home Premium, 64-bit.

hello
what is the exact name that the installer detects it as (the full name)

The installer detects it as: CA eTrust Suite Personal

that's the key through which it's detected.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

since your on 64 bits you may need this one:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

in both cases delete the key (right click the eTrust Suite Personal key -folder icon on the left tree view and select delete)

Thanks, that fixed it!

Same problem guys,but here what is it:



Heeeeeeeeeelp

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C3E7091E-E650-4951-B8A4-1FE6252D52C3}

Thanks a lot Lucian,this helps

Hi,
Last day I purchased KasperSky Internet Security...
Facing same problem...
Unable to remove "CA eTrust Personal Suite"... I tried to track the files as you stated here... But there is no file or folder named "HKEY_LOCAL_MACHINE" in my system... I am using Windows 7 Professional... please help me

Welcome. That is not a file or a folder, that is a registry key.

Hi
Then please guide me that WHAT SHOULD I DO TO REMOVE "CA eTrust Suite Personal"

Before we start digging into the registry, let's see if CA eTrust Suite Personal is still installed.

Please post your GetSystemInfo report link, instructions are located in the sixth Important topic.

link to CA removal tools:

http://cainternetsecurity.net/KB/KD.aspx?KDId=1056

I have the same problem but i have windows 7
can you please help

I have the same issue, trying to upload Kaspersky but keep getting a message telling me to remove ca etrust personal suite,... ca was no help and ca etrust wants money to remove which is BS. never had so many problems before.
If you coud please give me a play by play on how to remove I would greatly appeciate it.
I even downloaded Revo uninstaller and wiped all deleted data from my laptop which took hours and still nothing.
If this sounds like a cry for help it very much is.
I had CA security Suite 2010

I have the same issue, trying to upload Kaspersky but keep getting a message telling me to remove ca etrust personal suite,... ca was no help and ca etrust wants money to remove which is BS. never had so many problems before.
If you coud please give me a play by play on how to remove I would greatly appeciate it.
I even downloaded Revo uninstaller and wiped all deleted data from my laptop which took hours and still nothing.
If this sounds like a cry for help it very much is.

Did you see the post that is quoted below? Emphasis added.

how do i do that,not completely computer literate
can you give me instruction on where and how to access the folder and delete it please.
thank you

Please see: http://support.microsoft.com/kb/136393

thank you for al the help but that file is not on my pc.ive sat for hours with techs and they cant find it but it still shows the same error message,,guess i just cant use kaspersky without wipeing my computer and like a dumb@ss i never made a backup disk so although i have everything backed up on mmy external harddrive so is this stupi etrust file where ever it is

Please post your GetSystemInfo report link, instructions are located in the seventh Important topic.

If the incompatible software does not show up on your GSI report, I will post installer work around instructions for you.

Please follow those steps afterwards:
http://cainternetsecurity.net/KB/KD.aspx?KDId=1056