Hi,
I'm another of those unfortunates who can't get GSI 4.0 to run on my system. I can click on generating a report but the progress screen remains blank.
I have looked at other threads and I do have the WMI running on my Legitimate Windows XP SP3 machine. I have also tried it in safe mode and no go there also.
As others have reported the %TEMP% file is only:
GetSystemInfo version 4.0.0.236:
<Time>
Time : 26/10/2009 20:40:02
</Time>
I have an ASUS MB and 2gb of ram with an Intel core 2 duo.
Exiting KIS 2010 doesn't help.
I have a previous version of GSI (3.0.0.5) which works fine (about a year old)!
Cheers
Full Version: Can't generate report in 4.0
QUOTE(Meteosat @ 28.10.2009 13:32) 
Hi,
I'm another of those unfortunates who can't get GSI 4.0 to run on my system. I can click on generating a report but the progress screen remains blank.
I have looked at other threads and I do have the WMI running on my Legitimate Windows XP SP3 machine. I have also tried it in safe mode and no go there also.
As others have reported the %TEMP% file is only:
GetSystemInfo version 4.0.0.236:
<Time>
Time : 26/10/2009 20:40:02
</Time>
I have an ASUS MB and 2gb of ram with an Intel core 2 duo.
Exiting KIS 2010 doesn't help.
I have a previous version of GSI (3.0.0.5) which works fine (about a year old)!
Cheers
I'm another of those unfortunates who can't get GSI 4.0 to run on my system. I can click on generating a report but the progress screen remains blank.
I have looked at other threads and I do have the WMI running on my Legitimate Windows XP SP3 machine. I have also tried it in safe mode and no go there also.
As others have reported the %TEMP% file is only:
GetSystemInfo version 4.0.0.236:
<Time>
Time : 26/10/2009 20:40:02
</Time>
I have an ASUS MB and 2gb of ram with an Intel core 2 duo.
Exiting KIS 2010 doesn't help.
I have a previous version of GSI (3.0.0.5) which works fine (about a year old)!
Cheers
Did You change any of the Settings before running it?. Try to disable in Drivers/Ports -> Scan Ports, and run again.
Regards.
Citation (harlan4096 @ 28.10.2009 14:50)
Did You change any of the Settings before running it?. Try to disable in Drivers/Ports -> Scan Ports, and run again.
Regards.
Regards.
Hello,
A user already faced the same problem: http://forum.kaspersky.com/index.php?showtopic=129427
It's probably WMI Services which is not started.
QUOTE(Kamille @ 28.10.2009 15:05)
Hello,
A user already faced the same problem: http://forum.kaspersky.com/index.php?showtopic=129427
It's probably WMI Services which is not started.
A user already faced the same problem: http://forum.kaspersky.com/index.php?showtopic=129427
It's probably WMI Services which is not started.
As I stated in the OP WMI is running.
Cheers
QUOTE(harlan4096 @ 28.10.2009 12:50)
Did You change any of the Settings before running it?. Try to disable in Drivers/Ports -> Scan Ports, and run again.
Regards.
Regards.
Didn't change any settings to begin with.
Thanks for working with me. Disabled scan ports. Still no joy I'm afraid. If I click on stop report the program exits.
QUOTE(Meteosat @ 28.10.2009 21:34)
Didn't change any settings to begin with.
Thanks for working with me. Disabled scan ports. Still no joy I'm afraid. If I click on stop report the program exits.
Thanks for working with me. Disabled scan ports. Still no joy I'm afraid. If I click on stop report the program exits.
I think 'thanks for working with me' was a bit premature ;-(
Is there anything else you can reccomend that I try. I have tried unticking every option box, but it still hangs.
Citation (Meteosat @ 7.11.2009 13:56)
I think 'thanks for working with me' was a bit premature ;-(
Is there anything else you can reccomend that I try. I have tried unticking every option box, but it still hangs.
Is there anything else you can reccomend that I try. I have tried unticking every option box, but it still hangs.
Hello Meteosat,
I definitely think that something is wrong with WMI.
Try to get WMI Explorer 1.06 from here: http://www.ks-soft.net/hostmon.eng/downpage.htm
Run the tool and go to the tab "Query". Then, in the query section, replace the "Select ..." by, let's say, "select * from Win32_ComputerSystem" and press "Execute".
One line should appear at least here.
Is this working ?
QUOTE(Kamille @ 9.11.2009 08:42)
Hello Meteosat,
I definitely think that something is wrong with WMI.
Try to get WMI Explorer 1.06 from here: http://www.ks-soft.net/hostmon.eng/downpage.htm
Run the tool and go to the tab "Query". Then, in the query section, replace the "Select ..." by, let's say, "select * from Win32_ComputerSystem" and press "Execute".
One line should appear at least here.
Is this working ?
I definitely think that something is wrong with WMI.
Try to get WMI Explorer 1.06 from here: http://www.ks-soft.net/hostmon.eng/downpage.htm
Run the tool and go to the tab "Query". Then, in the query section, replace the "Select ..." by, let's say, "select * from Win32_ComputerSystem" and press "Execute".
One line should appear at least here.
Is this working ?
I get an error message 'class not registered' Both on initial run of prog and executing the query tab.
(Thanks for the follow up)
QUOTE(Meteosat @ 9.11.2009 12:32)
I get an error message 'class not registered' Both on initial run of prog and executing the query tab.
(Thanks for the follow up)
(Thanks for the follow up)
SOLVED!! Thank you - although the service was seen to be running, I followed up the 'class not registered' message and found ways to repair the WMI. After a re-boot the tool is working and now so also is GSI 4.0
Many thanks
(Now all I have to do is to find out why calling up My Computer takes 30 seconds for the waving torch to cease!)
Citation (Meteosat @ 9.11.2009 14:58)
SOLVED!! Thank you - although the service was seen to be running, I followed up the 'class not registered' message and found ways to repair the WMI. After a re-boot the tool is working and now so also is GSI 4.0
Many thanks
(Now all I have to do is to find out why calling up My Computer takes 30 seconds for the waving torch to cease!)
Many thanks
(Now all I have to do is to find out why calling up My Computer takes 30 seconds for the waving torch to cease!)
Oops I haven't saw your second reply at first
So, that's great !:)
I hope you'll be able to fix your main issue too.
See you.
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