Dear All,

I have a problem that, from some days some of client computer’s c: drive extremely full with .dmp files. And also client cannot take updates.

regards,

What for anti-virus are you using, admin kit, operating system etc.....

using KAV 6.0.3.837 Workspace Security and admin kit 6.0.1710

You can change the default path for Kaspersky directories from C:\ to a drive you want by modifying the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVP6\environment\DataRoot

Hi.

Whats the size of the files and where are they stored? Is it possible to pack one/some file(s) and attach/PM it?
I think they're stored in %temp%, aren't they?

That are stored in
C:\Documents and Settings\All Users\Application Data\Kaspersky Lab

and taking GB's of disk space.

Looks like the program crashed a few times and placed the .dmp files for analyses on the HD...

Yeah, that should be correct and the issue

As mentioned by Helmut you can move DataRoot to any other loval drive changing the registry key. I suggest you to use a kleaning (KLeaner) tool, wipe kav, reboot, reinstall and see what happens !

Additional note: Be sure to have all latest and necessary MS patches installed.

If you wish, you can disable the "previous start has been failed" error message:
• deactivate self-defense
• change value of "MinShowDumpVer" to 0xffffffff (hex)
32bit: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVP6\settings
64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\AVP6\settings


Regards,
dawinci

What is the KLEARNER TOOL and from where i can download ?

Dawinci means a Cleaning tool for uninstalling this version, reboot and install the current version again.

Try kavremover with parameter kav6wks: kavremover10.exe kav6wks

_
Helmut also has no time for lunch