Dear All,

I have Kaspersky Server with admin kit 6.0.1710 and using MSDE. I have 950 clients of KAV Enterprise Space Security 6.0.837. My Kaspersky server CPU usage very high. I unchecked the network drive and also exclude the SQL server data folder. But nothing. Please someone help and guide me to resolved this issue. The Kaspersky server has a very good configuration of hardware: Xeon 3.5 dual processor rack mounted machine 2 GB RAM. I also explain that I have installed the VMware infrastructure ESXi server on that machine and on that VMware I create the virtual machine of Windows server 2003 service pack 2.

Regards,

Please explain,

1. what process takes a lot of processor time and how much?
2. Are you running server on VmWare?
3. What version of Kaspersky do you use on server?

1. Klserver and sqlserver processes takes high usage of cpu
2. Yes my Kaspersky server is installed on vmware
3. Admin kit 6.0.1710 and KAV 6.0.3.837 Network Agent 6.0.1710

Some more questions:

- klserver takes high cpu always, or after some events?
- is this server used as terminal one?

not terminal server. only used for Kaspersky

We need some additional info:

1. Unpack contents of klcpuld.zip archive into some folder, for example into c:\klcpuld
2. Reproduce the behaviour (100% rate CPU in the process klserver.exe happen ) with Administration server tracing turned on (import into the 32-bit Registry reg-file trace-4-server.reg)
3. Run makedumps_klserver_100_percent.cmd ( makedumps_klserver_50_percent.cmd in case of 50%) -- it will make 4 files: _data.log, _data-*-*.dmp in the current directory.
4. After makedumps_klserver.cmd sucessfully finishes, turn off tracing for Administration Server (import into the 32-bit Registry reg-file trace-off-server.reg) and send to us 5 files: _data.log, _data-*-*.dmp and $klserver-1093.log (Administration Server's tracefile).

Also please specify what version of SQL-server do you use.