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ssm
Causing Windows Update Error after installed KAV 6.0. Including Files wuauclt.exe, userinit.exe and dwwin.exe
phr3n1c
Very few information...

Did you install KAV with default settings or did you choose user-defined install?
ssm
QUOTE(phr3n1c @ 8.05.2009 07:23) *
Very few information...

Did you install KAV with default settings or did you choose user-defined install?


I installed KAV by admin kit with default settings.
mastropizza
still few informations.....
could you pls post a GSI log?
Are you able to surf www.kaspersky.com web site?
which kind of AV was present on this machine before installing KAV?
M
ssm
QUOTE(mastropizza @ 8.05.2009 10:30) *
still few informations.....
could you pls post a GSI log?
Are you able to surf www.kaspersky.com web site?
which kind of AV was present on this machine before installing KAV?
M


Microsoft Forefront was present before installing KAV.
phr3n1c
Please provide all the information, you were asked for.
ssm
QUOTE(phr3n1c @ 11.05.2009 07:29) *
Please provide all the information, you were asked for.


I can go to www.kaspersky.com

The gsi log as attached file.

mastropizza
hi,
your system still hosts some incompatible softwares (or, better, components of):

Filename C:\Program Files\Common Files\Symantec Shared\VirusDefs\20081002.024\NAVENG.SYS - Symantec Antivirus Engine
Filename C:\Program Files\Common Files\Symantec Shared\VirusDefs\20081002.024\NAVEX15.SYS - Symantec Antivirus Engine

So, pls remove them and KAV; clean your system with Ccleaner (or similar) and try to install KAV once again (maybe it would be enough to remove incompatible softwares only...smile.gif...).
M
ssm
QUOTE(mastropizza @ 11.05.2009 15:07) *
hi,
your system still hosts some incompatible softwares (or, better, components of):

Filename C:\Program Files\Common Files\Symantec Shared\VirusDefs\20081002.024\NAVENG.SYS - Symantec Antivirus Engine
Filename C:\Program Files\Common Files\Symantec Shared\VirusDefs\20081002.024\NAVEX15.SYS - Symantec Antivirus Engine

So, pls remove them and KAV; clean your system with Ccleaner (or similar) and try to install KAV once again (maybe it would be enough to remove incompatible softwares only...smile.gif...).
M


I have removed them and KAV, and reinstall KAV from KAV admin kit share folder. However, during install KAV, error 'AVP.exe can not read/write' is appeared. And then restart the computer, the error is shown as attached file.
mastropizza
pls, send:

1) another GSI log
2) installation log: open %temp%, find the newest file like "kl-install..."

PS: i guess that you get that error (displayed in your screenshot) every time you log in...isn't it? Or did it happen only once?
PSS: as phr3n1c said, did you install KAV with default settings or did you choose user-defined install?
M
ssm
QUOTE(mastropizza @ 14.05.2009 11:27) *
pls, send:

1) another GSI log
2) installation log: open %temp%, find the newest file like "kl-install..."

PS: i guess that you get that error (displayed in your screenshot) every time you log in...isn't it? Or did it happen only once?
PSS: as phr3n1c said, did you install KAV with default settings or did you choose user-defined install?
M


1) see attached file
mastropizza
it would be better to give an answer about everything you've been asked for...
M
ssm
QUOTE(mastropizza @ 14.05.2009 11:27) *
pls, send:

1) another GSI log
2) installation log: open %temp%, find the newest file like "kl-install..."

PS: i guess that you get that error (displayed in your screenshot) every time you log in...isn't it? Or did it happen only once?
PSS: as phr3n1c said, did you install KAV with default settings or did you choose user-defined install?
M


2) see attached file.

It happen only once, I install KAV with default settings.
Besides, there is an errors as attached file 'Doc2.doc' when I log in windows.
mastropizza
Once said that, unfortunately (shame on me!) i do not understand your alphabet wink.gif , if it happened only once, i wouldn't be so worried about it...your logs are ok...so, enjoy your KAV!
M
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