When I purchased a 3 year license for all of the machines in the office I had no idea that Kaspersky was going to take the money then abandon the product.

Business Space Security is *STILL* on version 6 (which does not play nicely with Vista) even as they announce the release of KAV 2009 - with netbook support. Vista has been around a lot longer than netbooks have been widespread, but Kaspersky's response to businesses is "screw you - we'll get around to you when we feel like it". No roadmaps, a couple of unofficial blurbs that the updated version should be expected in mid March (4 weeks ago, not a single word about any release plans or even if there is still going to be one).

Kaspersky doesn't want to support the business environment. Fine. I get that. I want a refund of the remaining years on the license and I'll go find somebody who isn't going to simply take the money and then abandon the product.

You want to work only with home users - that's fine. But that means I have to find somebody else to provide security solutions for the office since you are refusing to do so.

My experience with KAV and Vista hasn't been issue free, but it's been positive.

I absolutely agree that an estimated (and updated if estimation is lapsed) roadmap should be available to keep smb / corporate customers up to date on progress, as well as information regarding MP and hotfix releases.

I'm not planning on giving up on Kaspersky BSS just yet. Regardless of the delay in their development cycle, I'm much happier using Kaspersky in my environment (from what I migrated from (a resource hungry symantec product)).

ms

Goes without saying - I will never buy another Symantec product. But when it comes to poor customer service (at least for BSS) Kaspersky is just as bad as Symantec is - and at least Symantec never ignored their business users for two full product cycles.

Me neither -- In the end, I was not happy with symantec's product offering -- I've gotten pretty good response time when opening support cases with Kaspersky (which is more than I can say with symantec). I just hope they give us an idea of what to look forward to (and when to look for it).

I just hope that since the first beta stage is complete, development is progressing (keeping in mind that i've seen my share of products/projects in "beta stage" vanish) with light at the end of the tunnel.

Be patient a few months, like you I was disappointed when I heard that the new version has not been released in the beginning of this year, but I have faith in KL and I know that corporate products will be renewed in a near future.

I'm not sure how "poor customer service" comes into the equation. If you're in the US, all corporate calls are answered in an average time of 2 minutes and tickets have an SLA of 4 hours.

Blaming front line support for slow development cycles is just plain silly.

I don't think it was a shot at that type of customer service. It was more a GENERAL statement as in "not supporting NEWER products" on the market is poor customer service; also the fact of "lack of information" provided to the business customer would also be rolled up into the original statements also. Which, even in my opinion, is poor customer service. Has nothing to do with SUPPORT, TECH SUPPORT... just respect for the customer by providing information, time-lines, and so forth.

Answer the phone in 2 minutes with SLA of 4 hours still doesn't solve the issue of the original complaint. That is a fast response time, but in this case didn't solve the problem(s) the original poster has.

I for one am looking for a business malware product too. One of the many reasons I am testing the various products and searching for information on this forum. We are looking to move from Symantec also. It's been a very bad year and half for Symantec with EndPoint Protection and I'm sick of them. Not to mention they are OVER PRICED.

However, as I now see, I am kind of wasting my time since KAV2009 isn't a counterpart to the business solutions that are offered. Well, not wasting my time because I can still test KAV & KIS and recommend it or not recommend it to other customers or users depending on the outcome & experience.

So, in short........ I took the "Poor Customer Service" as in .......... not response time and not tech support........ but in the lack of OS support that is needed on the business side, how information is NOT relayed to business customers, and so on. Not my opinion either, just what I gathered from the other posters in the thread.

Thanks!

Not sure about what you're on about re-vista:-are you running vista on the machines your wanting to protect?were you running vista when you purchased Kav?if so WHY did you purchase the licence?after all why use a product or buy a licence when your chosen OS isn't fully suppoterted?or is it just a general moan about the business product being based on the older version?

When I purchased the three year license (a very poor act of faith in this company I might add) all machines were running XP. As machines were replaced they came with Vista and I was unwilling to pay more for the "honor" of downgrading to XP. Does Kaspersky have a mandate to provide Vista support for other programs? Of course not. But should I be happy that Kaspersky abandoned their business product as they released two versions of the home software? Definitely not.

Kaspersky is more interested in supporting home users that business users. I get it. That's their new business model, good for them, let's move on to a company that actually cares about business space security and I'll switch. That's the way it works: Kaspsersky is unwilling to produce goods/services that I want to buy.

Ummm you must be kidding. Average of 2 min.? I have called had been on hold for at least 10 to 15 min. My vendor (Whom I have also advised of my unhappiness with Kaspersky) also called their (US) support just to "test" them out and see how it went, he was on hold for 25 minutes. He called me back and said he was sorry for recommending that we buy Kaspersky. Of course it was my decision to buy it not his.

I think this product has a lot of potential, but there is one point that my boss brought up. If we are running on a version that is this old, why is it still so buggy and flaky? You would think this version (6.0.XXX) would be rock solid, but it is not. It is so bad that many of us are begging for the new version to be released. I do not know if that is good or bad, but it is what it is...

Stability and consistency is all I want. One day there are no issues, another day I have 5 computers that are going crazy with Kaspersky. Today for instance I had a machine that could not access the network at all, we disable Kaspersky and poof all is well...WHY??? Things like this are getting old, and I have only had this running in our environment for 2 months...The next 2 years will be a very long 2 years I have a feeling...

"Unfortuantely, if you have been running Kaspersky for more than 90 days, you are not eligible for a refund. If you are up for renewal soon and wish to continue with Kaspersky, I'm sure that some sort of agreement can be achieved that would be mutually beneficial."

Fat chance. I will not renew Kaspersky. Not only will I no longer endorse it within my circles but I will actively advise against it. A full refund obviously would not be justified but a refund for the 18ish months remaining on the current license would be fair and equitable.

There are _just_ 11 answers on this thread, where only a few are bothering about... Just think about it...

I bring the good news

Please read this article: http://www.kaspersky.com/news?id=207575796



Which probably means that a new version of Kaspersky Anti-Virus for corporate environment will be released in late 2009.