I was against going with Kaspersky for my company when our Mcafee expired. I had heard many bad things about conflicts with many programs , well it was the cheapest solution, so my boss went with it. The admin console and all are great. since all the IT staff were layed off I am now chasing crashes after pushing out KAV6 WS. I nailed down that it conflicted with WSFTP Pro services. then we installed it on the server 2008 aand it crashed with STOP 0x00000024 NTFS.sys. what ever I did it killed our serever on reboot. sometimes I could not even gget into sfaemode. Finally I used regback and was able to get into safe mode, removed kav. worked fine ans then tried reinstalled and it crashed again.
it was frustrating wasted money paying consultants trying to bring th esserver back.
I have to say I will NEVER recommend KAV to anyone. 150 licences WS and 15 server lic wasted money cause even when installed one macine got infected with MSAntivirus .
Full Version: Just wasted a lot of money and hours
Every new software (not only anti-virus) should be evaluated in a professional corporate network.
Woult be interesting, if you could provide a getsysteminfo of one workstation. What anti-virus did you install on that windows server 2008? Kaspersky AV for Windows Server or for Windows Server Enterprise Edition?
Woult be interesting, if you could provide a getsysteminfo of one workstation. What anti-virus did you install on that windows server 2008? Kaspersky AV for Windows Server or for Windows Server Enterprise Edition?
QUOTE(naumanmy @ 11.04.2009 02:00) 
I was against going with Kaspersky for my company when our Mcafee expired. I had heard many bad things about conflicts with many programs , well it was the cheapest solution, so my boss went with it. The admin console and all are great. since all the IT staff were layed off I am now chasing crashes after pushing out KAV6 WS. I nailed down that it conflicted with WSFTP Pro services. then we installed it on the server 2008 aand it crashed with STOP 0x00000024 NTFS.sys. what ever I did it killed our serever on reboot. sometimes I could not even gget into sfaemode. Finally I used regback and was able to get into safe mode, removed kav. worked fine ans then tried reinstalled and it crashed again.
it was frustrating wasted money paying consultants trying to bring th esserver back.
I have to say I will NEVER recommend KAV to anyone. 150 licences WS and 15 server lic wasted money cause even when installed one macine got infected with MSAntivirus .
it was frustrating wasted money paying consultants trying to bring th esserver back.
I have to say I will NEVER recommend KAV to anyone. 150 licences WS and 15 server lic wasted money cause even when installed one macine got infected with MSAntivirus .
According the system requirements you can install Kaspersky AntiVirus for Windows Servers on the next operation systems:
http://support.kaspersky.com/win_server6mp3?level=3
You can't install Kaspersky Anti-Virus for Windows Server on MS Windows Server 2008.
Oh, do I feel your pain!!!
Same thing here, we went with Kaspersky because of price. I have wasted over 3 weeks of work fixing all the issues. This has to be the absolute worst program out there.
Their excuse of "Testing it in any professional environment..." is just a joke!!! We downloaded the demo, installed it on a couple computers, seemed fine. Boy were we wrong!! Like I am going to install a demo on every single computer just to see if it will work, yeah right. I took a sample of a few and like I said everything seemed fine. NOT!
I advise anyone considering this crap to buy something else, heck at this point I would recommend ANYTHING other than this program.
Yeah, It is nice of them to mention in the documentation NOT TO INSTALL THIS ON YOUR 2008 SERVERS. Oh wait, they forgot to mention that. Thanks a lot!!!!!!!!!!!!!!! I spent 2 days fixing our servers, luckily I was able to get them running again. I installed the other version that they said will work with 2008 servers and it seems to be okay, we will wait and see.
I cannot wait until Feb. 2011, I am dumping this crap and buying something else, I already marked my calendar, we will most definitely have a party on that day!
The running joke in my office is everyone is now infected with the KASPERSKY VIRUS!!!
I hope you did not buy 2 years like I did. We almost bought 3, thank goodness we didn't...
Same thing here, we went with Kaspersky because of price. I have wasted over 3 weeks of work fixing all the issues. This has to be the absolute worst program out there.
Their excuse of "Testing it in any professional environment..." is just a joke!!! We downloaded the demo, installed it on a couple computers, seemed fine. Boy were we wrong!! Like I am going to install a demo on every single computer just to see if it will work, yeah right. I took a sample of a few and like I said everything seemed fine. NOT!
I advise anyone considering this crap to buy something else, heck at this point I would recommend ANYTHING other than this program.
Yeah, It is nice of them to mention in the documentation NOT TO INSTALL THIS ON YOUR 2008 SERVERS. Oh wait, they forgot to mention that. Thanks a lot!!!!!!!!!!!!!!! I spent 2 days fixing our servers, luckily I was able to get them running again. I installed the other version that they said will work with 2008 servers and it seems to be okay, we will wait and see.
I cannot wait until Feb. 2011, I am dumping this crap and buying something else, I already marked my calendar, we will most definitely have a party on that day!
The running joke in my office is everyone is now infected with the KASPERSKY VIRUS!!!
I hope you did not buy 2 years like I did. We almost bought 3, thank goodness we didn't...
QUOTE(phr3n1c @ 11.04.2009 01:29)
Every new software (not only anti-virus) should be evaluated in a professional corporate network.
Woult be interesting, if you could provide a getsysteminfo of one workstation. What anti-virus did you install on that windows server 2008? Kaspersky AV for Windows Server or for Windows Server Enterprise Edition?
Woult be interesting, if you could provide a getsysteminfo of one workstation. What anti-virus did you install on that windows server 2008? Kaspersky AV for Windows Server or for Windows Server Enterprise Edition?
Citation (smithbro @ 13.04.2009 21:14)
Yeah, It is nice of them to mention in the documentation NOT TO INSTALL THIS ON YOUR 2008 SERVERS. Oh wait, they forgot to mention that. Thanks a lot!!!!!!!!!!!!!!! I spent 2 days fixing our servers, luckily I was able to get them running again. I installed the other version that they said will work with 2008 servers and it seems to be okay, we will wait and see.
When KAV 6.0 for Windows Servers has been released, Windows 2008 Servers was not sold at this time, that's why I think the product doesn't include a compatibility check during the installation on this system.
Ironic, my company is moving away from McAfee, because the protection it provides is absolutely worthless when compared to Kaspersky. We've been outbreak free since moving from mcafee, and I'm so glad we switched products. Haven't had any major issues since we switched, and the minor issues are all fixed in 1 phone call to support. Couldn't be happier.
About your 2008 woes...it's really your fault for not testing in a controled environment. Every single company in the world is going to tell you to test in a controled environment, because they don't want the liability of you screwing up your network/computers. When you find a company that tells you *not* to test products in a production environment, let us know so that we can all stay away. Even McAfee tells you to do product testing before deployment. I mean that's just good Networking...
About your 2008 woes...it's really your fault for not testing in a controled environment. Every single company in the world is going to tell you to test in a controled environment, because they don't want the liability of you screwing up your network/computers. When you find a company that tells you *not* to test products in a production environment, let us know so that we can all stay away. Even McAfee tells you to do product testing before deployment. I mean that's just good Networking...
http://www.virusbtn.com/vb100/archive/resu...display=summary
Kaspersky doesn't seem to support Windows Server 2008 Oct 2008. its really your fault for failing to research properly.
Kaspersky doesn't seem to support Windows Server 2008 Oct 2008. its really your fault for failing to research properly.
Yeah, and every company in the world has a complete copy of their systems in a test environment. GET REAL!!!
I have done work for many companies some as small as 10 users, others with as many as 1000. None have had full test environments, most have had no test environment, this included a Fortune 400 company. I even have a friend who works for a Bank that has one of the largest running Microsoft Networks in the world, and he does not even have a full test environment, he has 1 server to test on and a couple of computers.
I agree Kaspersky does catch things, but I think they (Kaspersky) are the ones who need to do the testing. It is OBVIOUS that they don't. They send out updates and then suddenly there are tons of postings here how things are now broken for MANY MANY users. Not just me, many!. Their documentation (or lack of) is also a problem. If it would have simply stated somewhere that this version is NOT supported for 2008 server, then I would not have installed it. Even the "2008 supported" version of Kaspersky does not say that is runs on 2008 server. I found that information here in the forum...
I have better things to do in my day than to test someone else's products for them. I compare this to Microsoft. Kaspersky has the same mentality, send it out now, we will fix it later. We are their beta testers, they are the ones using production environments for testing, not me. One thing that should have clued me in to this is how often Kaspersky updates. A recent article gave Kaspersky high marks because they averaged nearly an update every hour. Trend Micro (what I used to have) only updated on average once per day. Trend's reasoning of this was because they put every update through rigorous testing before release. I get the feeling Kaspersky does not do this.
As far as my testing goes, I did test this product on a sampling of my computers, about 5%, and installed it on one of my lesser important servers. It just happened to be a 2003 server, not 2008. And the computers I tested seemed to run fine and the 2003 server was fine too.
The issues with the computers now are mainly when they update they freeze (check the forum, there are MANY with this problem) and many of my power users have Kaspersky crashes often when using Firefox or IE. The 2003 servers are fine, my problem is 2008 servers. You would think they would update their installer to NOT install on 2008 server. That would be a simple fix. I have now installed the "supported" version on my 2008 servers and it seems to be fine.
Consider yourself lucky that you have not had issues yet. I bet you will someday.
We all dream of having a true test environment, but at this point in the real world, we are all just lucky to have jobs...
I have done work for many companies some as small as 10 users, others with as many as 1000. None have had full test environments, most have had no test environment, this included a Fortune 400 company. I even have a friend who works for a Bank that has one of the largest running Microsoft Networks in the world, and he does not even have a full test environment, he has 1 server to test on and a couple of computers.
I agree Kaspersky does catch things, but I think they (Kaspersky) are the ones who need to do the testing. It is OBVIOUS that they don't. They send out updates and then suddenly there are tons of postings here how things are now broken for MANY MANY users. Not just me, many!. Their documentation (or lack of) is also a problem. If it would have simply stated somewhere that this version is NOT supported for 2008 server, then I would not have installed it. Even the "2008 supported" version of Kaspersky does not say that is runs on 2008 server. I found that information here in the forum...
I have better things to do in my day than to test someone else's products for them. I compare this to Microsoft. Kaspersky has the same mentality, send it out now, we will fix it later. We are their beta testers, they are the ones using production environments for testing, not me. One thing that should have clued me in to this is how often Kaspersky updates. A recent article gave Kaspersky high marks because they averaged nearly an update every hour. Trend Micro (what I used to have) only updated on average once per day. Trend's reasoning of this was because they put every update through rigorous testing before release. I get the feeling Kaspersky does not do this.
As far as my testing goes, I did test this product on a sampling of my computers, about 5%, and installed it on one of my lesser important servers. It just happened to be a 2003 server, not 2008. And the computers I tested seemed to run fine and the 2003 server was fine too.
The issues with the computers now are mainly when they update they freeze (check the forum, there are MANY with this problem) and many of my power users have Kaspersky crashes often when using Firefox or IE. The 2003 servers are fine, my problem is 2008 servers. You would think they would update their installer to NOT install on 2008 server. That would be a simple fix. I have now installed the "supported" version on my 2008 servers and it seems to be fine.
Consider yourself lucky that you have not had issues yet. I bet you will someday.
We all dream of having a true test environment, but at this point in the real world, we are all just lucky to have jobs...
QUOTE(Raymond Hartneck @ 13.04.2009 15:59)
Ironic, my company is moving away from McAfee, because the protection it provides is absolutely worthless when compared to Kaspersky. We've been outbreak free since moving from mcafee, and I'm so glad we switched products. Haven't had any major issues since we switched, and the minor issues are all fixed in 1 phone call to support. Couldn't be happier.
About your 2008 woes...it's really your fault for not testing in a controled environment. Every single company in the world is going to tell you to test in a controled environment, because they don't want the liability of you screwing up your network/computers. When you find a company that tells you *not* to test products in a production environment, let us know so that we can all stay away. Even McAfee tells you to do product testing before deployment. I mean that's just good Networking...
About your 2008 woes...it's really your fault for not testing in a controled environment. Every single company in the world is going to tell you to test in a controled environment, because they don't want the liability of you screwing up your network/computers. When you find a company that tells you *not* to test products in a production environment, let us know so that we can all stay away. Even McAfee tells you to do product testing before deployment. I mean that's just good Networking...
Not completely, although I should have read the fine print regarding the 6.0.3.837 version, I admit that. They told me this supported 2008 server, what they should have told me was that they have a version that does support 2008 server and I should install that one, not the one that is called Windows File Server edition. I guess logic just does not work here.
They recommend installing the the Kaspersky for Windows Servers Enterprise Edition. Again, I would have had no problem had they told me up front to not install the Windows File Server edition and use the Enterprise edition on my 2008 servers.
Fortunately I was able to save my 2008 servers from complete loss, but I am one of the lucky ones. It is not like I am the only one that has confused this, browse this forum, search for 2008 and you will see the multiple postings from others who were not so lucky and had to completely rebuild servers.
I guess you are right, I do say had I researched this forum before I bought this software, I would have not purchased it. Anyone who does, I hope you are one of the lucky ones.
They recommend installing the the Kaspersky for Windows Servers Enterprise Edition. Again, I would have had no problem had they told me up front to not install the Windows File Server edition and use the Enterprise edition on my 2008 servers.
Fortunately I was able to save my 2008 servers from complete loss, but I am one of the lucky ones. It is not like I am the only one that has confused this, browse this forum, search for 2008 and you will see the multiple postings from others who were not so lucky and had to completely rebuild servers.
I guess you are right, I do say had I researched this forum before I bought this software, I would have not purchased it. Anyone who does, I hope you are one of the lucky ones.
QUOTE(neomage @ 13.04.2009 17:08)
http://www.virusbtn.com/vb100/archive/resu...display=summary
Kaspersky doesn't seem to support Windows Server 2008 Oct 2008. its really your fault for failing to research properly.
Kaspersky doesn't seem to support Windows Server 2008 Oct 2008. its really your fault for failing to research properly.
Someone said to you that KAV WS supports Windows Server 2008.
You did not check the system requirements for the application by yourself.
The complete list of supported platforms is explicitely and clear stated in the printed manual and online materials.
You did not read it, including all possible important issues that should be taken into account before installation.
You did not verify all this stuff before installing application on your *production critical system*!
Be honest, is it really our fault...?
You did not check the system requirements for the application by yourself.
The complete list of supported platforms is explicitely and clear stated in the printed manual and online materials.
You did not read it, including all possible important issues that should be taken into account before installation.
You did not verify all this stuff before installing application on your *production critical system*!
Be honest, is it really our fault...?
Yeah, and every company in the world has a complete copy of their systems in a test environment. GET REAL!!!
I mean really, you're not even going to try a test on AT LEAST a 2008 Server just to be sure? 2003 Server or XP I can understand, but a really new MS product??
I've found KL to be great - fast support resolution, active forums, way high detection rates ... but I did my homework first. I knew the product was going to work for my office.
I mean really, you're not even going to try a test on AT LEAST a 2008 Server just to be sure? 2003 Server or XP I can understand, but a really new MS product??
I've found KL to be great - fast support resolution, active forums, way high detection rates ... but I did my homework first. I knew the product was going to work for my office.
So do I blame you completely, not really. I said that I take part of the blame here, but I am not the only one that has done this.
My suggestion to you is to clairfy which version supports 2008, and fix your installer. I know that it would not take you but 5 minutes to add an OS check in the installer and have it simply say that this OS is not supported by this application. That is common sense programming. It would save you and us both a lot of headaches.
I retraced my steps and see why I misunderstood which version to install.
Go to your download page for the Business Space Security. http://www.kaspersky.com/downloads_business_space_security Look at the files listed.
Under File Servers read the titles of the programs...
Here is what it says...
File Servers
Kaspersky Anti-Virus for Windows Server
Kaspersky Anti-Virus for Windows Server Enterprise Edition
Kaspersky Anti-Virus for Linux File Server
Kaspersky Anti-Virus for Samba Server
Kaspersky Anti-Virus for Novell NetWare
The reason I did not install the Enterprise edition is because I took that to mean it is for Windows Server Enterprise Edition, which I do not have. I am running Windows Server 2008 Standard Edition. Therefore logically I installed the Kaspersky Anti-Virus for Windows Server edition. Maybe you could come up with a better description on this page to clarify that the word "Enterprise" refers to the Kaspersky program, not Windows itself. Or as I said before, fix your installer to do an OS check and kick out if it is 2008 server.
So do I blame you for this, not totally, but I think you guys can do better than this.
My suggestion to you is to clairfy which version supports 2008, and fix your installer. I know that it would not take you but 5 minutes to add an OS check in the installer and have it simply say that this OS is not supported by this application. That is common sense programming. It would save you and us both a lot of headaches.
I retraced my steps and see why I misunderstood which version to install.
Go to your download page for the Business Space Security. http://www.kaspersky.com/downloads_business_space_security Look at the files listed.
Under File Servers read the titles of the programs...
Here is what it says...
File Servers
Kaspersky Anti-Virus for Windows Server
Kaspersky Anti-Virus for Windows Server Enterprise Edition
Kaspersky Anti-Virus for Linux File Server
Kaspersky Anti-Virus for Samba Server
Kaspersky Anti-Virus for Novell NetWare
The reason I did not install the Enterprise edition is because I took that to mean it is for Windows Server Enterprise Edition, which I do not have. I am running Windows Server 2008 Standard Edition. Therefore logically I installed the Kaspersky Anti-Virus for Windows Server edition. Maybe you could come up with a better description on this page to clarify that the word "Enterprise" refers to the Kaspersky program, not Windows itself. Or as I said before, fix your installer to do an OS check and kick out if it is 2008 server.
So do I blame you for this, not totally, but I think you guys can do better than this.
QUOTE(hinote @ 14.04.2009 05:10)
Someone said to you that KAV WS supports Windows Server 2008.
You did not check the system requirements for the application by yourself.
The complete list of supported platforms is explicitely and clear stated in the printed manual and online materials.
You did not read it, including all possible important issues that should be taken into account before installation.
You did not verify all this stuff before installing application on your *production critical system*!
Be honest, is it really our fault...?
You did not check the system requirements for the application by yourself.
The complete list of supported platforms is explicitely and clear stated in the printed manual and online materials.
You did not read it, including all possible important issues that should be taken into account before installation.
You did not verify all this stuff before installing application on your *production critical system*!
Be honest, is it really our fault...?
I agree that having a full test environment is not always possible but it is rather easy to bring up a sample operating system up in a virtual machine.
I use VMWare Server (free software) on an machine running a 64 bit Windows XP operating system.
This allows me to do test installs of various software packages or updates (including Windows ones) in a nice little sandbox.
Windows 2008 is available as a trial from Microsoft.
So I don't think it is fair to blame Kaspersky fully for this. I don't know what Windows 2008 uses as an indentification for installers but I do think it should have flagged something up that it was not going on a Windows 2003, 2000, etc server.
Ken
I use VMWare Server (free software) on an machine running a 64 bit Windows XP operating system.
This allows me to do test installs of various software packages or updates (including Windows ones) in a nice little sandbox.
Windows 2008 is available as a trial from Microsoft.
So I don't think it is fair to blame Kaspersky fully for this. I don't know what Windows 2008 uses as an indentification for installers but I do think it should have flagged something up that it was not going on a Windows 2003, 2000, etc server.
Ken
I have to add this comment and hope that someone in the Application Packaging and QA departments reads this:
As soon as Windows 2008 Server made Release Candidate status someone should have already tested that Kaspersky AntiVirus 6.0.3.837, realized that it does not work properly and updated the logic behind the installers so it can't install on Server 2008. Then replace the new logic versions on the download pages. It's one thing to have 1 or a group of workstations down, but for a server to be down..well that's really not good business practice.
As I'm writing this, I checked and noticed the download page has the following: Please note!
This product is not compatible with Microsoft Windows Server 2008. If you have Microsoft Windows Server 2008, you must install Kaspersky Antivirus for Windows Server Enterprise Edition.
I don't remember seeing this before, but it's a step in the right direction. Now if we could get more general communication on what the hotfixes do, known huge issues that cause IT departments headaches, then we'd be onto something. Put them on the support page, let us sign up for a newsletter with known showstoppers, something. Finding answers on the forums is how it may have been done in 1997, but now we expect more support. Hire a couple of relations people if need be, but please work on the communication issues.
As soon as Windows 2008 Server made Release Candidate status someone should have already tested that Kaspersky AntiVirus 6.0.3.837, realized that it does not work properly and updated the logic behind the installers so it can't install on Server 2008. Then replace the new logic versions on the download pages. It's one thing to have 1 or a group of workstations down, but for a server to be down..well that's really not good business practice.
As I'm writing this, I checked and noticed the download page has the following: Please note!
This product is not compatible with Microsoft Windows Server 2008. If you have Microsoft Windows Server 2008, you must install Kaspersky Antivirus for Windows Server Enterprise Edition.
I don't remember seeing this before, but it's a step in the right direction. Now if we could get more general communication on what the hotfixes do, known huge issues that cause IT departments headaches, then we'd be onto something. Put them on the support page, let us sign up for a newsletter with known showstoppers, something. Finding answers on the forums is how it may have been done in 1997, but now we expect more support. Hire a couple of relations people if need be, but please work on the communication issues.
You are right, I see now they added the notice that "this version does not run on 2008 server...", thank you for that!
At least the next guy may get it right, I certainly didn't...
At least the next guy may get it right, I certainly didn't...
I ran into this on a production mode before it went live. Based on a Kaspersky description, I went and installed the non-Enterprise edition. It caused 08 to hang left and right and blue screened.. I could not uninstall it as it hanging..
Lucky I had a backup image and did a restore. Installed the Enterprise edition with the critical update and everything is fine. You may notice when opening My Computer and browsing a USB/removable device. The Windows Explorer app hangs/slows down. This is caused by the on-demand scan for USB/removable device. I turned it off in KAV FS.. and its fast again.
Deployed the server next day to the client. Everythings fine..
Lucky I had a backup image and did a restore. Installed the Enterprise edition with the critical update and everything is fine. You may notice when opening My Computer and browsing a USB/removable device. The Windows Explorer app hangs/slows down. This is caused by the on-demand scan for USB/removable device. I turned it off in KAV FS.. and its fast again.
Deployed the server next day to the client. Everythings fine..
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