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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
David Touzeau
When starting /opt/kaspersky/kav4proxy/bin/kav4proxy-keepup2date
I receive this error

Kaspersky KeepUp2Date 5.5.50/RELEASE build #43
Copyright © Kaspersky Lab, 1997-2007.
Portions Copyright © Lan Crypto
Configuration file: /etc/opt/kaspersky/kav4proxy.conf
Error loading license: Licensing secure data saving failed


for information :
stat /var/opt/kaspersky/kav4proxy/licenses/appinfo.dat
File: `/var/opt/kaspersky/kav4proxy/licenses/appinfo.dat'
Size: 1206 Blocks: 8 IO Block: 4096 fichier régulier
Device: 801h/2049d Inode: 1564880 Links: 1
Access: (0640/-rw-r-----) Uid: ( 1002/ kluser) Gid: ( 1003/ klusers)
Access: 2009-04-10 02:50:40.000000000 +0200
Modify: 2009-04-10 02:50:40.000000000 +0200
Change: 2009-04-10 02:50:40.000000000 +0200

How can i fix it ?
Olesya Golubkova
QUOTE(David Touzeau @ 10.04.2009 05:17) *
When starting /opt/kaspersky/kav4proxy/bin/kav4proxy-keepup2date
I receive this error

Kaspersky KeepUp2Date 5.5.50/RELEASE build #43
Copyright © Kaspersky Lab, 1997-2007.
Portions Copyright © Lan Crypto
Configuration file: /etc/opt/kaspersky/kav4proxy.conf
Error loading license: Licensing secure data saving failed


for information :
stat /var/opt/kaspersky/kav4proxy/licenses/appinfo.dat
File: `/var/opt/kaspersky/kav4proxy/licenses/appinfo.dat'
Size: 1206 Blocks: 8 IO Block: 4096 fichier régulier
Device: 801h/2049d Inode: 1564880 Links: 1
Access: (0640/-rw-r-----) Uid: ( 1002/ kluser) Gid: ( 1003/ klusers)
Access: 2009-04-10 02:50:40.000000000 +0200
Modify: 2009-04-10 02:50:40.000000000 +0200
Change: 2009-04-10 02:50:40.000000000 +0200

How can i fix it ?


Hello!

Please specify the full name and version of operation system where you try to add the license key.

Thanks.
hinote
perhaps you run it using an account that differs from kluser.
Note that this file has permissions 640, i.e. it's not writable for others.
Permissions to upper catalogs may also have meaning...

I would suggest you to run keepup2date with strace in order to find out what system call fails and due to what reason.
David Touzeau
Fixed

with strace a see that /var/opt/kaspersky/kav4proxy/licenses is owned by root
a chown kluser /var/opt/kaspersky/kav4proxy/licenses fix the problem
thanks
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