Recently, quite a number of clients installed with KAV workstation 5.0.712 & 6.0.3.837 is complaining their system freeze for a while when ever KAV update task is running. it happened to me notebook too.

note : update task was global update task created via Admin Kit & push to few hundred clients with schedule update run every one hour with interval 15 minutes

We have the same problem in our company....freezing computers during update. We use KAV WKS 6.0.3.837....again trouble with Kaspersky....

Ditto here. PC hangs during update so bad that I had to change the updates to only happen every couple of hours.

I am also having frequent crashes and dumps...

This is not fun at all!!!

By the way we too are on 6.0.3.837

Hi,

we are having same issue here as well and we are running KAV workstation 6.0.3.837 - the computer freezes for a short time during update task.

from Admin Kit Help;
A randomized schedule automatically spreads tasks assigned to clients over a specified time interval. This feature helps Administration Server process numerous concurrent client requests as tasks are started on multiple client computers.
Select the Randomize the task start with interval (min.) checkbox and specify the randomization interval in minutes to enable clients to contact the Administration Server throughout this interval, starting from the task start time.
By default, this checkbox is unchecked

some questions;
1) shall i change the schedule update to every 2 hours instead of 1 hour?
2) shall i increase the interval time to 10 or 15 minutes?
3) shall i checked on 'Stop if the task is taking longer than (min)' & set it to 30 or 60 minutes?
will changing of above settings help solving the problem?
we have around 400 clients installed with KAV 6.0.837 & some with 5.0.712. admin kit version is 6.0.1591.
attached the snapshot of global update task setting for workstations on admin kit.

Kelvin, try to stop the scheduler first. Check existing update list in KAK, manually run the update in KAK and check the date.
If your KAK able to update with newer pattern etc, your proxy and updater is OK.
If not, try to update directly from you pc via internet to check your environment for accessing *.geo.kaspersky.com

This is what I did in my environment. Hope useful to you as well. My 2 Yen

For everyone who have problem with system hang during update:
Please tell me which version of Network Agent is installed?

I think, I decreased a bit this freeze, but I need this information to confirm a bug.

We recently upgraded our Kaspersky Server to version 6.0.1710, so most or our client computers are still running previous network agent version 6.0.1591 and not 6.0.1710. Do you think this could be the problem?

In my environment: with Network Agent 6.0.1710 computer freezes for about 2-5 minutes (!) during update.
With NA 6.0.1591 (the same workstation) it freezes but from 10-60 seconds.

All of my agents are at 6.0.1710 and my workstations freeze anywhere from 60 seconds to 180 seconds...

Could you downgrade network agent to 6.0.1591 and check again?

I will give it a try and let you know.

i have changed the global update task interval to 30 minutes but users still complaining computer freez problem

I know there still will be a freeze, but it should be shorter.

We are having a similar problem but many of our workstations slow down to a crawl for up to 20 minutes while the update task is running. During this time the workstation is almost unusable.

Many of our workstations still have 512Mb RAM (but I don't think we should have to upgrade the RAM just to run a AV application).

All of our agents are v6.0.1710 (we only installed KAV at the end of last year so have never run an earlier version).

Would downgrading to v6.0.1591 help? if so, how do we do this?

The system freezing, is this happening on single or multi-core CPUs?

I am noticing while I work on these slowdown problems that since I have a 2-core Intel, the update task essentially maxes out one core, but the other core is relatively slow so I don't see the performance hit. I still see the memory usage of AVP.exe climb to 130+MB though. I am also using the 1710 version of Network Agent. But I may try the old version if I need to.

it happened again yesterday noon , the global update task run & freeze system for a while.
i'm using 6.0.1591 network age

I installed the NetAgent 6.0.1591 (msi) from the FTP after removing the one I had for GPO (6.0.1710). Used KLMover to point it to the proper admin server. The initial update I did used significantly less memory, about 30MB (way down from 150MB) so I was hopeful this would alleviate some of the freezing. However shortly after I tried it again and the memory usage spiked back up to the 150MB range. It doesn't appear the Agent has much to do with it from what I can tell. I have a good CPU though so I don't notice the slowdown really if at all.

Doing the update task and seeing the output, it appears to be parsing an XML file (I am guessing it is the signature list) - av-i386-0607g.xml, memory usage is about 15-20MB during the download, and when File updated events appear, memory usage hits the 100+MB mark, even though the actual files are tiny. CPU usage is high during the download, memory use is high during the writes.

I am using Vista SP1 Business. I also tried unticking the option for using Passive FTP in the update settings but it didn't make a difference either. No proxy is used. I am fully patched and am using the latest NIC and HD controller drivers.

I can confirm that this issue exists at a site that is running 6.0.1591.

any solution ?

It is still happening here as well, regardless of Agent revision. Since the update spawns another AVP.exe process under system I don't think it's that but part of the core system.

Is it possible Kaspersky can reply and let us know if they have seen this?

still facing same problem..update admin kit to Version 6.0.1710 & push install network agent 6.0.1710 to all clients, will this help?

In my opinion - no. It will only do a bigger system slowdown.

anyone can help on this? most users still complaining system freeze while global update task from admin kit running

I'm still working with Kaspersky Lab to fix this problem, but I see it is impossible.
Now I'm testing Administration Kit 8 beta, because it is impossible to continue tests with AK6.

Next news: even version 6.0.4.1090 (not public available) has the same slowdown (lockups) during update
It is crazy, that international support doesn't know its own applications and cannot fix this.

i also have the same problem, the computer freeze a couple seconds while the updater running.
even though i using netagent 6.0.1591 it's still annoying, and worse for the computer with the low hardware.

still wondering is there a way to solve this problem, or at least make the impact lower?. please help, thanks!

Kelvin, why not try make the update to every 2-3 hour, make users feel more comfort with it, basically not so many critical update in a day.
30 mins once make us crazy.
In my environment, most are D420 & D430 plus Optiplex 745, every 2 hour update from server.
I realised that eventhough nothing to update, it still eating CPU.
Hope new version may solve this and improve this point.

My 2 yen

i have 490 computers (servers + workstations) in admin kit. workstations schedule update every 1 hour with random task 30 minutes. servers schedule update every 1 hour with random task 20 minutes. clients still complaining system freez while update task running.

Kelvin, the update take too long.
First, for PC in LAN, disable all update from themselves.Just configure update from server may do.
Second, make the update to 2 hour once. Please monitor the results.

By the way, what spec of your PCs, low RAM and some configuration make PC slow.
20+ D420 & D430 in my environment also not responses well sometime, eventhough
all with Core2Duo 1.2G and 1G RAM.
We have backup run daily, some also facing extremely slow.
Good Luck

Hi,
local update & scan tasks for clients was disable via additional setting in policy. most computers schedule update every 1 hour, require by management

why not try update at every 2 hour. Not so much virus pattern update so often.
This may make your clients more easier.
My 2 yen.

In my environment it is 1 update every 4 hours. And it is still not acceptable.
Hardware is different - it doesn't matter: from Pentium III 800MHz with 512MB RAM to Athlon X2 5600+ with 1-2GB RAM.
All of them has the same slowdown. But on multi core processors only 1 core is 100% used and the second one is idle - so the slowdown is no so visible, but it is still exist.

Local update task is disabled (switched to run manually).

Just wonder is it cause by your proxy or firewall ?
If there are some notebook in your environment, you may try out of LAN. Preferable 1G RAM then
you can compare the results.
Good Luck

Correct me if I'm wrong, but the update process is something that is controlled by the AV Product and not the KL Agent...
So it's more important to no the version numbers of the products used, we are using KAV WSEE 6 with CF7 (in test CF8 / klif.sys)
and are not seeing any freeze during a update...

Reload, you are definitely right.
From my understanding kelvin statement, he make KAK server update then deploy to end users.
Didn't memtion anything about server update, I suppose update in KAK server no issue.
The problem is only at client PCs. So make longer deploy timing such as every 2-3 hours not solve it
but at least make users feel confortable.
But still can't figure out why these update taking so long. I just suspect the PC processing speed.
Or Clients PC not taking KAK server as an internal server ??!!

Kelvin, please check the naming for KAK server, try check with ping & connect from client PC with windows explorer.
Then try to add KAK server in hosts file. Strong feel that the KAK server is not really recognised and all update may
go through complicated route.
My 2 yen

Hi Seslmis,
From my understanding kelvin statement, he make KAK server update then deploy to end users.
A: you're right

Didn't memtion anything about server update, I suppose update in KAK server no issue.
The problem is only at client PCs.
A: you're right

So make longer deploy timing such as every 2-3 hours not solve it
but at least make users feel confortable.
A: we want client to upadte from Admin Kit every 1 hour with time interval

But still can't figure out why these update taking so long. I just suspect the PC processing speed.
A: PC processing speed is ok

Or Clients PC not taking KAK server as an internal server ??!!
A: clients update from admin kit only

Kelvin, please check the naming for KAK server, try check with ping & connect from client PC with windows explorer.
A: using IP connection to KAK server, ping connection very stable, no timeout

Then try to add KAK server in hosts file. Strong feel that the KAK server is not really recognised and all update may
go through complicated route.
A: all clients can reach KAK server by either name / IP

Note : last time don't have this kind of problem.. just recentlty. fyi, i uninstall & reinstall kav on one notebook that having update problem..since then user never complained computer freeze

Do you experience computer freeze on update of standalone clients (i.e. not connected to Kaspersky Administration Server, not even administration kit connector installed)?
I personally do (and I cannot call my machine "poor" one: T9400, 4Gb RAM, XPP SP3+ 32bit), so it seems to me a more generic problem than some given version of KAK.

when i was at home also experience notebook freeze for a while when update task running

any solutions?, still experience system freeze....

I'm using KAV for a year in a small windows network (ca. 100 computers) Clients running 6.0.3.837 with Network Agent 6.0.1591, Admin Kit 6.0.1710. the first experiences with Anti Virus was so bad, the servers (database, file, mail servers) i haven't installed any version.
Users hate KAV because it hangs on their computer even it is a desktop or laptop, they crying for those time the KAV was not installed.
Update is configured as if mobile computers are outside the LAN they get signatures from the internet. Update process always lasts 1-8 minute(s) and systems are freezeing or working as slowly as you never think. Update time independent from the computers hardware or it's in LAN or outside. The only thing I can say to users, that it was my boss decision to buy KAV (and of course he always makes his decision due to financial).
Still praying for KAV 8 Enterprise Edition will NOT have this kind of problem, but seems it's an infinite cycle for Kaspersky Lab to make version 8 USABLE for corporate partners.
my local distributor said, KAV version 7 was not available for us because developers was made a so unusable program, that couldn't operate in networks.
Brave New World...

One hint I could maybe provide is to install one extra Gb of RAM onto each machine; this I believe could relieve the pain somewhat ;-/.
Another one is to reconfigure some sample machine to always "get signatures from the internet" and, additionally, to explicitly provide "update source region"; playing around with the region settings might be useful, too.
Please let us know if the latter has some positive effect. It seems to me that it is "unsuccessful attempts to connect update servers" that makes update stall.

Last week Kaspersky did a update to the virus db because the KAV FSEE client used 100% CPU on a update cycle.
The problem was caused by a wrong update link inside the db. For KAV FSEE this solved the problem.

Did you open a 'support request' (SRF_xxxxxx ticket) at KL ?

Some computers have got more memory last years. It was useful, because colleagues started to develop in Java. The Kaspersky Updater didn't effect of the physical memory, usual it eats only the cpu !


By default, I configured laptop group as when they are logged out of domain download signatures from the internet. In fact it causes much longer update process even if it's inside the domain!

Now I take a survey with some users experiences in the last days (instance of correction posted by Reload) and get back.

Are there any new solutions on this topic? The update problem is really annoying (me and our users).

The CPU load is very high when updating.

phr3n1c wrote in the german forum:

Please wait for RC1 of MP4.

It should be released 20th July.

Hi Helmut,

thanks for your answer. I'll stay tuned for MP4.

Regards,
Christian

If this update isn't released very soon or doesn't solve the issue then we will be looking for another AV supplier.
I have been testing another product (which is marketed on it's low resource usage) and I never noticed it when it was doing updates but the trial period has ended and I have now gone back to Kaspersky which now makes me want to throw my computer out the window in frustration

In the current economic climate there is no way we can justify upgrading our PC's just to allow the AV software to update itself without causing the users workstation to grind to a halt.

Anyone knows if the MP4 RC1 was released and where to download it?

According to some it should be released on the 20th.... I did not see anything....