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Kaspersky Lab Forum > English User Forum > Protection for Small and Medium Businesses
garumble
I've bee trying to install the trial version of KAV on Server 2003 and can't get past the set up dialog. It hangs on the Welcome! screen and won't allow me to select any of the radio buttons. In fact anything I click on causes the window to lose focus.

I have uninstalled, rebooted, reinstalled, redownloaded and I can't get it to work.

Any help would be greatly appreciated.
phr3n1c
What exact version and product have you tried to install (name of the setupfile)?

Create a systeminfo-file with getsysteminfo-tool as described in the article http://support.kaspersky.com/faq/?qid=193238548 and upload the file in this thread.
dawinci
And be sure to attach latest installation logfiles smile.gif
garumble
QUOTE(phr3n1c @ 21.03.2009 09:30) *
What exact version and product have you tried to install (name of the setupfile)?

Create a systeminfo-file with getsysteminfo-tool as described in the article http://support.kaspersky.com/faq/?qid=193238548 and upload the file in this thread.


kav6.0.3.837_winserven.exe

I can't seem to upload files here. I'm sure you don't want me to paste them. Is there any other way?
garumble
QUOTE(garumble @ 21.03.2009 19:51) *
kav6.0.3.837_winserven.exe

I can't seem to upload files here. I'm sure you don't want me to paste them. Is there any other way?


Uploaded successfully
Helmut
It looks that KAV is installed.

Did you make the installation locally or over VNC?
dawinci
[15:41:55:375]: Product: Kaspersky Anti-Virus 6.0 for Windows Servers -- Installation operation completed successfully.

everything should be ok. do you have a screenshot with you error? which version of windows installer are you using?
garumble
QUOTE(Helmut @ 24.03.2009 11:45) *
It looks that KAV is installed.

Did you make the installation locally or over VNC?


Over VNC
phr3n1c
Please deinstall Kaspersky, use Kavremover (http://support.kaspersky.ru/downloads/products2009/kavremover9.zip), reboot and install KAV again locally (not VNC, not RDP, not Teamviewer or anything else). During that new install, create installlog please, as dawinci already mentioned.
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