Hi,

I have a serious problem with Kaspersky Anti-Virus for Windows Servers 6.0.3.837 and I would be very grateful for some help...

Out network consists of 4 x 2003 Servers & 100 x XP/Vista Workstations and up until recently I have had Zero problems, in fact I truly think that KAV is excellent software. However... I have just purchased a new server running Windows Server 2008 Standard x64 Edition and this where my problems starts.

Please note: This is a completely clean server installation with all available service packs and updates, and no other software

I build the server and then perform a remote deployment of KAV via the Administration Kit - This works fine. The software installs and starts and all is good, BUT as soon as I run the updater for the first time, and then restart the server, a very strange problem develops.

• The KAV interface is showing the File Anti-Virus changing between 'Starting' and 'running' roughly every 2 seconds.
• For each time it fails I get sent a notification: "Event Task can not execute happened on computer DCMMEL05 in the domain DCM at Wed Mar 04 19:00:33 2009 File Anti-Virus failed" roughly once every 2 seconds.
• For every notification, an additonal "avp.exe *32" process is launched. In the time it has taken me to write this I now have 841 copies of "avp.exe *32" running.

Please see attached word doc for screen shots of this problem.

If I try to uninstall the software, the installer fails with an unexpected error. I cannot modify the registry to disable the AVP service to startup type 4 (ie. Disabled) as it changes stright back to 2 (ie. Automatic). I even deleted the service from the registry entirely and it simply re-creates it. I have tried re-building the server from scratch and as soon as KAV updates I run into the same issue.

Why would the first update of the software cause such a major problem? I just read on the Kaspersky website that this version is fully compatible with 2008 server in a 64 bit environment. Please help. I can provide log files, screen shots, whatever you need.

Many thanks... hope to get a repsonse soon!!!

Steve

On a Win2008 you must install Kaspersky Anti-Virus for Windows Server Enterprise Edition. Only this product is released for this OS.

To unistall this version:

1. boot in save mode
2. rename klif.sys under c:\windows\system32\drivers
3. reboot the server in normal mode.
4. KAV4FS uninstall with appwiz.cpl

Thank you for your fast response.... I would just like to clarify a few things:

We purchased Enterprise Space Security, so I am confused as to why our version is not the Enterprise version! Also the version number on the download link you have provided is actually older than the one I have tried to install, and why can I not find this on the website for download?

Will I be able to use this version within my existing license agreement and manage it with my existing administration kit policies?

Many thanks...
Steve.

PS. Also... Do I need a different version of the Network Agent or is the one I have been using OK? (6.0.1572)

Your help is much apprceiated! thanks, Steve.

Enterprise Space Security is a Suite and contains a lot of different products. Look here.

KAVFS is 6.0.3.837 and KAVFSEE is 6.0.2.551. You cannot compare the versions numbers.

You can use this agent.

Many thanks, I will setup a deployment for the Enterprise Edition tomorrow and see how I get on.

Just out of interest, is there much difference between the two versions? Would it be worth upgrading the 2003 servers to run the enterprise edition also? (Something inside me is saying "If it aint broke, don't fix it!)

Thanks for your help.
Steve.

You can find the differences here.