Hi folks,
I have several users in the office that have a Workgroupshare Add-in for Outlook that synchronizes contact, calendar, etc. with our mail server. When this software sync's with the server Kaspersky kicks in and scans the PST or Outlook during the entire 45-90 second sync process. This slows Outlook to an unusable crawl.

I'm not sure how I should go about resolving this. The software works within Outlook and the PST file. If I add either of these to the trusted zone/exclusion mask would that not leave the email vulnerable? I would love some advice on how modify Kasperky so that it does not interfere with the Syncing process, but still protects Outlook.

Thanks,
Jim

Hi,

You can safely add the outlook process to the trusted zone of KAV as well as the main executable of your add-in.

Emails which are sent and received are scanned through the POP3/SMTP/IMAP flow, so it doesn't matter.

Thanks Tybilly. That worked great.

The file anti-virus is some kind of second line of defense, cause it scans the attachements of mails, when they are saved on the harddisk. So, as Tybilly already wrote, it shouldn't be a high risk to put the addon into the trusted zone.

Really, you should have just excluded *.pst, *.ost and *.chk. That would have solved your problem without excluding outlook itself. There's a slight bug in Kaspersky - pst, ost and chk files aren't normally scanned, unless a third party process (such as you addon) actually spawns outlook as a child process. In this case, normally application behavior (ignoring outlook storage files) is disregarded.

Either way will work in any event. Just FYI anyways.